topic Re: Cannot Check License In in ArcGIS Pro Questions

Cannot Check License In

RebeccaWingate — Mon, 30 Mar 2020 15:20:17 GMT

I cannot check a license back in. The license is from a textbook and I am the organization administrator. See error message screenshot attached. I also shared a screenshot of the portals I am connected to.

I followed the instructions in the two articles below:

https://pro.arcgis.com/en/pro-app/help/projects/manage-portal-connections-from-arcgis-pro.htm

https://support.esri.com/en/technical-article/000014443

I'm logged into arcgis.com portal and the IllinoisTech1 organization portal. No matter which of the portals is set as active, I get the same message.

ArcGIS Pro cannot be set to work in online mode because the Portal you are connecting to is no longer accessible. Please contact your organization's administrator.

I have not been able to figure this out. My last resort is going to be to uninstall and reinstall the software, however, I'm concerned that if I do that, the license will be permanently stuck in the "in between" mode--neither active on my computer nor accessible from any other computers.

Re: Cannot Check License In

Robert_LeClair — Mon, 30 Mar 2020 15:32:06 GMT

Rebecca - there's been a few GeoNet threads about how to resolve this. Please see the following link to resolve.

Re: Cannot Check License In

RebeccaWingate — Mon, 30 Mar 2020 15:52:01 GMT

Hi Robert,

I appreciate your response and pointing me to that thread. However, the thread points to a solution of the administrator "reseting the license". This does not help me because I am the administrator and I cannot reset the user license. profwingate1 is the only member of the organization, so I cannot remove the member from the organization, and I cannot unassign the license because it is checked out. If the solution is to contact esri support, how do I do that? I have tried opening a case or chat but my account is not "authorized" for contacting Esri for support.

Re: Cannot Check License In

Robert_LeClair — Mon, 30 Mar 2020 15:58:12 GMT

Hi Rebecca - you're welcome. Ah, I see - thx for the details. I'd recommend contacting Esri Support Services. If you would like to get in contact with an Esri Support Analyst, please call 1 (888) 377-4575 and choose option 2.