topic Re: ArcGIS Pro Extremely Slow after Update in ArcGIS Pro Questions

ArcGIS Pro Extremely Slow after Update

JasonBritton1 — Mon, 28 Jan 2019 20:18:58 GMT

Hey everyone,

I'm running v2.3.0 and performed a software update this morning (I'm assuming a patch). My software has been running very, very slow since the update, almost to the point of making it unusable. Anyone having a similar experience?

Re: ArcGIS Pro Extremely Slow after Update

MichaelVolz — Mon, 28 Jan 2019 20:26:43 GMT

Is it running slow for existing aprxs that were created in previous versions of Pro as well as a brand new aprxs that you have started from scratch in 2.3?

Re: ArcGIS Pro Extremely Slow after Update

JasonBritton1 — Mon, 28 Jan 2019 20:37:54 GMT

Existing aprxs. I've been using Pro exclusively for about 2 years.

Re: ArcGIS Pro Extremely Slow after Update

JonathanFarmer_oldaccount — Mon, 28 Jan 2019 20:52:20 GMT

Hi Jason,

That update was most likely the 10.7 ArcGIS Coordinate Systems Data update. It's fairly large as far as updates go, 985 MB. I'm not aware of any patches or other updates out for 2.3 yet.

That being said, this update shouldn't cause an otherwise perfectly functioning ArcGIS Pro client to gridlock. It doesn't take up that much space in the install directory.

You might take a look at Task Manager when you open existing projects and see what's there. Do the performance issues not occur when using new projects after the update?

Jonathan

Re: ArcGIS Pro Extremely Slow after Update

JasonBritton1 — Wed, 30 Jan 2019 14:54:55 GMT

I created a new project and it seems to have fixed the issue

Re: ArcGIS Pro Extremely Slow after Update

SeanHlousek — Wed, 30 Jan 2019 17:10:05 GMT

Jason,

Were you able to get your prior projects working at reasonable speeds? I am experiencing a noticeable slowdown on all of my existing projects and creating new ones is not ideal. (Although since we cannot lock multiple layouts my projects were all bloating anyway but I don't want multiple bloated projects).

It just took a project over 3 minutes to open with two simple layouts open.

Re: ArcGIS Pro Extremely Slow after Update

JasonBritton1 — Wed, 30 Jan 2019 19:27:00 GMT

I couldn't get them to work at normal speed. I just added the exact same feature classes to a new project and its running fine. Weird stuff.

Re: ArcGIS Pro Extremely Slow after Update

JasonBritton1 — Wed, 30 Jan 2019 19:31:06 GMT

Just had a thought, but I didn't try it. You may be able to import your existing map frame into a new ArcPro project.

Re: ArcGIS Pro Extremely Slow after Update

SeanHlousek — Wed, 30 Jan 2019 19:35:48 GMT

I thought the same thing. It doesn’t solve the “project-bloat” issue but it could be worth a try.

If I can make some time this afternoon I’ll give it a try and report back.

I posted a separate thread about general slowness and other issues I’ve been observing today too.

Thanks,

Sean

Re: ArcGIS Pro Extremely Slow after Update

JasonBritton1 — Thu, 31 Jan 2019 18:42:05 GMT

Yesterday I reported that the issue was fixed, but its back today. I think there was an issue with the update.

Re: ArcGIS Pro Extremely Slow after Update

JonathanFarmer_oldaccount — Thu, 31 Jan 2019 18:47:22 GMT

Hi Jason,

OK, thanks for letting us know. Would you be able to log a case with Technical Support on this (888-377-4575)? If this is related to a 2.3 problem, we need a record of it through a support case. They can troubleshoot the issue and, either fix it if this is specific to your install, or log a bug if this is specific to a general 2.3 issue.

Thanks!

Jonathan