topic Re: Wrong Visibility range for Map Service in ArcGIS Pro in ArcGIS Pro Questions

Wrong Visibility range for Map Service in ArcGIS Pro

JakeJacobs — Tue, 04 Nov 2014 01:32:47 GMT

First time in ArcGIS Pro. I added a map service - tried both from AGOL and connecting straight to my ArcGIS Server (10.2.1). The top level of the map service shows a lighter gray checkmark next to it and none of the layers are visible at the scales I've got them set to draw in the map service.

When I open up the layer properties, the visibility range has In beyond and Out beyond both set to 1:4,622,324 (which I definitely don't have set in my map service - I can see it in the regular arcgis.com viewer, and in arcgis desktop just fine).

The one thing that may be odd about this map service is that all the layers are defaulted to unchecked to start because it shows all our facility and the user in other apps has to pick which group they want to view rather than have them all draw from the start.

Any ideas?

I tried another map service that seems to display just fine from the same server.

Re: Wrong Visibility range for Map Service in ArcGIS Pro

JeremyWright — Mon, 10 Nov 2014 22:36:29 GMT

Erika,

Can you give us the AGOL item URL to your map service so we can take a look? Some services may have some issues with minscale/maxscale values, which can cause this problem, but I want to be sure.

Re: Wrong Visibility range for Map Service in ArcGIS Pro

JakeJacobs — Mon, 10 Nov 2014 22:51:27 GMT

Not really, it's a secured service. But can I send you the JSON from the "layers" rest endpoint or the MapServer endpoint or something similar? Just let me know what the right level would be.

Re: Wrong Visibility range for Map Service in ArcGIS Pro

JeremyWright — Mon, 24 Nov 2014 18:39:58 GMT

Erika,

Sorry for the delay. I saw a similar issue come across my desk from tech support the other day - so I assume the appropriate team is taking a look.

Re: Wrong Visibility range for Map Service in ArcGIS Pro

JakeJacobs — Mon, 24 Nov 2014 19:16:39 GMT

Do you know what the workaround is?

Re: Wrong Visibility range for Map Service in ArcGIS Pro

JeremyWright — Mon, 24 Nov 2014 19:20:23 GMT

I'm not aware of a workaround, but I seem to remember setting the appropriate properties for min and max scale on the service itself (in manager or ArcCatalog) being one thing to try. Again - I merely saw it in passing - we're kind of juggling a lot of stuff here getting ready to ship Pro . Did you submit to tech support?

Re: Wrong Visibility range for Map Service in ArcGIS Pro

MarkLangford1 — Mon, 24 Nov 2014 20:33:43 GMT

I have come across this same issue. We have a 3rd party providing Ortho imagery and I haven't been able to add it to Pro. When I add the service layer, the min, max scales are both set to 72,225. When I change either, or both scales, the layer is no longer 'greyed out', but the imagery will not show. The imagery works fine in ArcMap 10.2.1.

Re: Wrong Visibility range for Map Service in ArcGIS Pro

JeremyWright — Mon, 24 Nov 2014 20:35:56 GMT

guys,

can you take a look at the service endpoint in a browser and see what min/max scales are set to there?

and Mark, can you provide me with the URL for the service?

Re: Wrong Visibility range for Map Service in ArcGIS Pro

JakeJacobs — Mon, 24 Nov 2014 20:47:51 GMT

Min Scale: 4622324.434309

Max Scale: 0

Is what I’ve got. On a map service that works properly I’ve got:

Min Scale: 0

Max Scale: 0

Re: Wrong Visibility range for Map Service in ArcGIS Pro

MarkLangford1 — Mon, 24 Nov 2014 21:12:55 GMT

Min Scale: 72225

Max Scale: 0

Re: Wrong Visibility range for Map Service in ArcGIS Pro

MarkLangford1 — Mon, 24 Nov 2014 21:15:27 GMT

Unfortunately, I cannot share the service URL.

Mark Langford

SaskPower

Regina, SK

Ph. 306 566 6134

Cell 306 551 8840

Re: Wrong Visibility range for Map Service in ArcGIS Pro

JeremyWright — Mon, 24 Nov 2014 21:21:19 GMT

OK I've pinged the appropriate team and we have some theories.

Also, be aware this may be one of many issues the Pro team fixed in recent builds - meaning you won't have the fixes in the current prerelease builds.

If I can carve out some time I will try publishing my own service matching your values and see if I can reproduce the problem.

Re: Wrong Visibility range for Map Service in ArcGIS Pro

MarkLangford1 — Mon, 24 Nov 2014 21:31:09 GMT

Also, I should mention that the service used to load in one of the early beta releases of ArcGIS Pro when the backend server was version 10.11 and it was not secured. The backend was upgraded to 10.22 and SSL was enabled (now uses https). I read on the release notes that encrypted services may not load properly so I never reported it. But, the strange part is that I tried this shortly after the Prerelease Update 1 came out and it was working for a couple of hours after changing the view scales. I was happily working away when all of a sudden, the imagery just disappeared while panning and did not come back. I asked our 3rd party imagery provider if they changed something or updated the server and they replied that they had not changed anything for a couple of weeks.