topic Re: ArcGIS Pro Crashes just after project opens in ArcGIS Pro Questions

ArcGIS Pro Crashes just after project opens

GARYLESTER — Wed, 03 Apr 2019 19:29:32 GMT

I am having problems with arcgis pro crashing on projects that have been opened several times and that have imagery background. I don't have this problem in ArcMap. I can create a new project and it works but after the project has been saved and opened several times and if the project has imagery (WMTS) the project crash will crash on open. I have sent in error report. I have an NVIDIA graphics card with an integrated intel UHD 630.

Re: ArcGIS Pro Crashes just after project opens

George_Thompson — Wed, 03 Apr 2019 20:08:51 GMT

Are you running ArcGIS Pro 2.3.2?

Re: ArcGIS Pro Crashes just after project opens

DanPatterson_Retired — Wed, 03 Apr 2019 20:10:56 GMT

How does it fair on the system requirements?

ArcGIS Pro 2.3 system requirements—ArcGIS Pro | ArcGIS Desktop especially the

Check your computer's ability to run ArcGIS Pro 2.3. link

Re: ArcGIS Pro Crashes just after project opens

GARYLESTER — Wed, 03 Apr 2019 21:27:28 GMT

Yes that i correct, 2.3.2 is the version of Pro I have,

Re: ArcGIS Pro Crashes just after project opens

GARYLESTER — Wed, 03 Apr 2019 21:29:52 GMT

Here is the report, I did not have a problem with crashes until now.

Re: ArcGIS Pro Crashes just after project opens

GARYLESTER — Wed, 03 Apr 2019 21:31:22 GMT

It looks like I should be able to run the software. I did not have problem with crashes until recently.

Re: ArcGIS Pro Crashes just after project opens

DanPatterson_Retired — Wed, 03 Apr 2019 22:18:16 GMT

Gary... Control Panel, Add/Remove programs, select ArcGIS and when you get the option select 'Repair'

If it has worked and it isn't now, then it might new to be repaired. If not... Tech Support... they may have more options and access to other tools to do a full assessment.

Re: ArcGIS Pro Crashes just after project opens

GARYLESTER — Wed, 03 Apr 2019 22:35:52 GMT

Would you happen to have link for tech support or a best way to contact, do

I need to go through my sales rep?

Re: ArcGIS Pro Crashes just after project opens

DanPatterson_Retired — Wed, 03 Apr 2019 23:14:46 GMT

Top of the page... Products Industries.. Support Services ..About

Then... Technical Support, Support Options, Request a Case

Of course all this assumes you have permissions to request cases. If you belong to an organization, this may fall to the person that manages your licenses. Your rep would probably know and/or shortcut the process.

Good luck. Report back if you get a solution