topic Re: issue using Pro with dual monitors in ArcGIS Pro Questions

issue using Pro with dual monitors

JenniferSchmidt__GISP — Wed, 12 Aug 2015 20:41:32 GMT

I'm having an issue where when I drag map windows in Pro to my second monitor, they will often not redraw completely and I'll have to expand them and then minimize to get them to show up correctly. I'm wondering if anyone else has had this issue and if you found a solution to it?

I used two linked maps in Pro with an extended projector display for a presentation, and as soon as I dragged the maps to the right-side display, the weird redraw quirks started.

Re: issue using Pro with dual monitors

AsrujitSengupta — Fri, 14 Aug 2015 19:01:21 GMT

ArcGIS Pro

Re: issue using Pro with dual monitors

DanPatterson_Retired — Fri, 14 Aug 2015 19:51:07 GMT

I presume that you wanted someone to move this thread there? If so...consider it done.

Re: issue using Pro with dual monitors

JenniferSchmidt__GISP — Fri, 14 Aug 2015 21:46:42 GMT

Thank you! Apologies for misposting.

Re: issue using Pro with dual monitors

JeremyWright — Tue, 18 Aug 2015 20:53:26 GMT

please make sure your GPU drivers are updated directly from the manufacturer's website (NOT from windows update).

If you're still having trouble, please send details of your computer's configuration to technical support directly. The "can you run it" readout from the "check if your system can run ArcGIS Pro" link on ArcGIS Pro system requirements—ArcGIS Pro | ArcGIS for Desktop should be sufficient.

Re: issue using Pro with dual monitors

KateLeroux1 — Thu, 08 Jun 2017 17:22:10 GMT

I have been having this issue too, on a middle-of-the-road desktop PC, and assumed my hardware just wasn't good enough. However, yesterday I had the chance to test ArcGIS Pro on a high-end machine with 32 GB of RAM and a NVIDIA Quadro K2200 graphics card - and this redraw issue still happened!

For me, it's not the map but panels like Labeling, Contents, and Symbology that don't redraw properly:

It happens on a dual-display system, and only when the panels in question are on the secondary display monitor. If I swap it so my map is on the secondary monitor and these panels are on the primary, I don't see very many redraw issues.

Re: issue using Pro with dual monitors

JeremyWright — Thu, 08 Jun 2017 17:25:42 GMT

We also see this on certain NVidia models (Quadro 600) in our holistic lab. We will report it to NVidia as it appears to be a driver issue.

Re: issue using Pro with dual monitors

KateLeroux1 — Thu, 08 Jun 2017 17:33:55 GMT

Thanks, Jeremy! My current workstation has an Intel HD Graphics 4600 and I get the same issues here. Have you seen this issue on Intel cards too?

Re: issue using Pro with dual monitors

KateLeroux1 — Mon, 12 Jun 2017 17:09:30 GMT

I tested this on more PCs at my office (some with NVIDIA cards and some without), and the issue seems to be a bug in Pro 1.4 on Windows 7 specifically. It doesn't occur in Pro 2.0 (beta) on Windows 7. It also doesn't occur in Pro 1.4 on Windows 10. Resizing a window in either of those scenarios is unusually jerky, but it does redraw.

Re: issue using Pro with dual monitors

JayJohnson — Thu, 27 Jul 2017 15:39:43 GMT

I'm having the same issue with incomplete rendering of Pro windows on a second monitor.

Upgraded to the latest video driver (NVIDIA Quadro K620 driver version 377.48) and that did not help.

Windows 7, Pro 2.0.

I'll send my system details to tech support.

Re: issue using Pro with dual monitors

BrianBulla — Tue, 06 Feb 2018 20:18:38 GMT

Hi,

Yes, I have this same issue too running ArcPro 2.1.1. Running Windows 7 with all the proper drivers installed.

Re: issue using Pro with dual monitors

JayJohnsonWashoeCounty — Tue, 06 Feb 2018 20:24:08 GMT

My similar issue with dual monitor incomplete drawing was solved by ESRI tech support by changing the following setting:

Control panel > System > advanced system settings >

Under the advanced tab > click on the settings button under performance > checked the box for 'windows choose what's best for performance'.

Worth checking.

Re: issue using Pro with dual monitors

BrianBulla — Tue, 06 Feb 2018 20:48:23 GMT

Hi Jay. I checked my settings, and it is already set to that. I will try to mess with the other settings there, but from what I have tried so far, no luck....

Thanks