topic Geoprocessing tools no longer work in ArcGIS Pro Questions

Geoprocessing tools no longer work

CyrusBlankinship — Wed, 04 Jan 2017 18:34:46 GMT

Whenever I attempt to use a geoprocessing tool I get an error saying "Tool has failed to open". For example, when I attempt to run the excel to table tool, this comes up

Not sure if a path is broken or what, but it is incredibly frustrating. When I try to run the tool in the Python window, Pro crashes.

Re: Geoprocessing tools no longer work

Robert_LeClair — Wed, 04 Jan 2017 18:56:24 GMT

What release of Pro are you using? Have you installed any other Esri software recently? New extensions?

Re: Geoprocessing tools no longer work

CyrusBlankinship — Wed, 04 Jan 2017 19:04:48 GMT

1.3.1.

All I did was install the arcgis python API following these steps: Install and Set Up | ArcGIS for Developers

Re: Geoprocessing tools no longer work

Robert_LeClair — Wed, 04 Jan 2017 19:18:04 GMT

Could be related if the GP tools were working prior to the installation of the ArcGIS Python API. I'd recommend uninstalling the API cleanly, restart Pro and determine if the error persists.

Re: Geoprocessing tools no longer work

CyrusBlankinship — Wed, 04 Jan 2017 19:23:31 GMT

Do you know of a resource that can guide me through doing a clean uninstall? I appreciate the help

Re: Geoprocessing tools no longer work

Robert_LeClair — Wed, 04 Jan 2017 19:33:06 GMT

Use the Control Panel for Windows to uninstall the program. It "should" remove the entire application.

Re: Geoprocessing tools no longer work

CyrusBlankinship — Wed, 04 Jan 2017 20:37:16 GMT

I tried running the reverse of how i installed the API, that is

conda uninstall -c esri arcgis

but that didn't work either. Did you mean to uninstall Pro completely?

Re: Geoprocessing tools no longer work

Robert_LeClair — Wed, 04 Jan 2017 20:43:31 GMT

No but you could to test the theory that there's a Python conflict somewhere. If Pro was working properly before you installed the API and not after, then I suspect the API install is the culprit. Give it a shot - uninstall/reinstall Pro and see if the error persists. I'm not sure how to uninstall the API - could you do it through the Control Panel?

Re: Geoprocessing tools no longer work

ClintonDow1 — Wed, 04 Jan 2017 21:12:53 GMT

Hello Cyrus Blankinship‌ sorry to hear you're having issues. I tried to reproduce your situation by installing Pro 1.3.1 and immediately installing the arcgis package following the same instructions. However in my case Pro still works fine. Did you happen to install other packages prior to updating to 1.3.1? They may remain in the env upon update, unless manually deleted due to limitations of the installer.

Can you open the Python Command Prompt (Start>Programs>ArcGIS>ArcGIS Pro>Python Command Prompt) and type 'conda list' then paste the result here? It sounds like something got updated that shouldn't have.

Re: Geoprocessing tools no longer work

CyrusBlankinship — Wed, 04 Jan 2017 21:40:19 GMT

I didn't think I installed any packages prior to updating to 1.3.1, but here is the list:

[arcgispro-py3] C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgispro-py3>conda
list
# packages in environment at C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgisp
ro-py3:
#
arcgispro 1.3 1 http://twofish/win-
64/arcgispro-1.3-1.tar.bz2
colorama 0.3.6 py34_0 defaults
future 0.15.2 py34_0 defaults
matplotlib 1.4.3 np19py34_0 defaults
msvc_runtime 1.0.1 vc10_0 [vc10] defaults
nose 1.3.7 py34_0 defaults
numpy 1.9.3 py34_0e [arcgispro] esri
openssl 1.0.2h vc10_0 [vc10] defaults
pandas 0.17.1 np19py34_0 esri
pip 8.1.1 py34_1 defaults
py 1.4.31 py34_0 defaults
pyparsing 2.1.1 py34_0 defaults
pypdf2 1.25.1 py_0 esri
pytest 2.9.1 py34_0 defaults
python 3.4.4 4 defaults
python-dateutil 2.5.3 py34_0 defaults
pytz 2016.4 py34_0 defaults
requests 2.9.1 py34_0 defaults
scipy 0.16.1 np19py34_0e [arcgispro] esri
setuptools 20.7.0 py34_0 defaults
six 1.10.0 py34_0 defaults
sympy 0.7.6.1 py34_0 defaults
vs2010_runtime 10.00.40219.1 0 defaults
wheel 0.29.0 py34_0 defaults
xlrd 0.9.4 py34_0 defaults
xlwt 1.0.0 py34_0 defaults

Re: Geoprocessing tools no longer work

CyrusBlankinship — Wed, 04 Jan 2017 21:42:37 GMT

Wasn't able to use the CP to uninstall the API, and unfortunately uninstalling/reinstalling the entire program didn't work either. But I agree it must have been the API install- could be a conflict with a package in the env (see below)

Re: Geoprocessing tools no longer work

Robert_LeClair — Wed, 04 Jan 2017 21:52:13 GMT

There's some good things to read about conda/python/pro 1.3...could help...https://community.esri.com/docs/DOC-8359-python-and-arcgis-pro-13-conda

Re: Geoprocessing tools no longer work

Robert_LeClair — Wed, 04 Jan 2017 21:57:01 GMT

Also some additional troubleshooting items to try:

Here some troubling shooting steps that you could follow.
1.   Uninstall Conda and Anaconda and delete all the file associated with it.
2.   Uninstall arcgis Pro.
3.   Go to C:\Program Files\ArcGIS > Rename the folder Pro to Pro_Old
4.   Go to C:\Users\\AppData\Roaming > Rename the folder ESRI to ESRI_Old

5. Reinstall arcgis Pro

6. Go to Control Panel\System and Security\System > Advance system settings > Environment variables

7. In system Variables search for Path > Double click on Path.

8. Add the following path in the variable at the end separated by a semicolon: C:\Program Files\ArcGIS\Pro\bin;C:\Program Files\ArcGIS\Pro\Resources\ArcPy;C:\Program Files\ArcGIS\Pro\Resources\ArcToolBox\Scripts

9. Restart The Machine

10. Start arcgis Pro > Try using a Toolbox.

Re: Geoprocessing tools no longer work

CyrusBlankinship — Wed, 04 Jan 2017 22:58:20 GMT

Still a no-go unfortunately. Followed all of the steps, so still no idea whats causing the geoprocessing tools to fail.

Re: Geoprocessing tools no longer work

ClintonDow1 — Wed, 04 Jan 2017 23:12:24 GMT

This looks okay to me for a fresh install. Very odd that you're still having issues after a full reinstall.

Perhaps try running "%Pro Install Location%\bin\Python\Scripts\proswap.bat arcgispro-py3" to ensure that your registry keys needed by Pro didn't somehow get changed?

Re: Geoprocessing tools no longer work

CyrusBlankinship — Wed, 04 Jan 2017 23:22:58 GMT

When I run that all I get is:

"arcgispro-py3" is already the active environment.

Re: Geoprocessing tools no longer work

ClintonDow1 — Mon, 09 Jan 2017 18:14:33 GMT

Hello Cyrus,

Sorry to hear that didn't work for you. Perhaps instead of the Python environment it could be an issue with your geoprocessing tool cache. In C:\Users\<username>\AppData\Local\ESRI\Local Caches - delete the files g0.* and g1.* - these are the geoprocessing tool cache. It may have been corrupted somewhere along the way and doesn't necessarily get removed when you reinstall. Once they've been deleted open a brand new project and the GP pane to regenerate the caches and see if your tools will work as expected.

Re: Geoprocessing tools no longer work

CyrusBlankinship1 — Mon, 09 Jan 2017 20:52:00 GMT

Was able to resolve the issue through the following:

uninstalled Arcgis Pro through control panel
uninstalled Data Interop for Arcgis Pro:
- This may have been what was causing the error, this solution didn't work until I got rid of both programs
Deleted Program Files related to Pro: C:\Program Files\ArcGIS\Pro
Deleted local caches in the esri folder: C:\Users\USERNAME\AppData\Local\ESRI\Local Caches
Deleted registry keys under Esri Pro
Restarted my comp and Installed Pro again --> Working program

Re: Geoprocessing tools no longer work

ClintonDow1 — Mon, 09 Jan 2017 20:54:34 GMT

Thanks for the follow up, very glad that its working now. Its good to know that interop may be related, I'll relay the info to the relevant teams.

Re: Geoprocessing tools no longer work

MarkDeaton — Wed, 04 Oct 2017 21:58:10 GMT

I just resolved the same problem with Pro 2.0.1 by uninstalling the Data Interop Extension (2.0).