topic Re: arcgis pro crashes when it tries to create a geoprocessing cache in ArcGIS Pro Questions

arcgis pro crashes when it tries to create a geoprocessing cache

Anonymous User — Wed, 08 Mar 2017 21:55:11 GMT

Why does pro 1.4 crash every time "creating geoprocessing cache" dialog appears. I also have ArcGIS 10.3.1 installed if that matters.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

DanPatterson_Retired — Wed, 08 Mar 2017 22:44:52 GMT

how are you creating it?

in all projects? or just one?

any particulars about the where it is being created?

the arcmap version shouldn't have an influence since they are separate, it sounds more like a workspace/folder/gdb issue or a permissions issue

Re: arcgis pro crashes when it tries to create a geoprocessing cache

Anonymous User — Thu, 09 Mar 2017 21:08:23 GMT

It crashes no matter how it is being created, whether in an existing or new project and it doesn't matter what initiates the cache creation.

I have never had a permissions issue with the data at any level with arcmap 10.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

DanPatterson_Retired — Thu, 09 Mar 2017 21:23:14 GMT

I can't find any references to geoprocessing cache creation and/or issues... lots of server related stuff with images, but short of your progress details or screen grabs, you should check your installation and contact Support

Re: arcgis pro crashes when it tries to create a geoprocessing cache

DrewFlater — Thu, 09 Mar 2017 21:23:40 GMT

Please contact technical support with this issue. It could be a problem with the Python installation in Pro, or numerous other things. You can try to run a simple arcpy command in the Pro Python window to see if Python is OK. For example

arcpy.GetInstallInfo()

Tech support will be able to guide you through and likely find a workaround.

Thanks -Drew

Re: arcgis pro crashes when it tries to create a geoprocessing cache

DrewFlater — Thu, 23 Mar 2017 21:37:29 GMT

This issue was caused by the PYTHONPATH environmental variable pointing to an ArcGIS Desktop 10.3 Python folder. These PYTHONPATH variables are no longer needed since Desktop 10.0, and can be deleted. Removing the variable value caused the crashing to stop for Terry. In the next release of Pro the crash has been addressed even if the PYTHONPATH variable still exists.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

MichaelFinch — Wed, 16 Aug 2017 21:54:42 GMT

I experienced this issue also. The existence of the PYTHONPATH environment variable is indeed the cause of the issue. That variable is there because I still have ArcMap 9 installed. When I eliminated PYTHONPATH, I no longer experience the crash issue in Pro. Thank you.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

MaxHaddan — Thu, 26 Oct 2017 22:38:23 GMT

I also experienced this; however, I am unsure why or how PYTHONPATH was created, as I have never had anything before 10.1 installed. Either way, removing that environmental variable fixed the crash.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

JayEgenhoff — Tue, 15 Jan 2019 00:08:17 GMT

It looks like this bug has resurfaced. I am running ArcGIS Pro 2.2.4 and ArcGIS 10.6.1.
ArcGIS Pro crashed on every 'Creating GeoProcessing Cache' dialog. Once I removed PYTHONPATH from system variables, all is well.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

DrewFlater — Tue, 15 Jan 2019 20:54:13 GMT

Hi Jay, further protections against the crash and PYTHONPATH system variable have been added in the ArcGIS Pro 2.3 release. When the release is available, can you give it a try in your environment and see if the issue is addressed? Thanks

Re: arcgis pro crashes when it tries to create a geoprocessing cache

JayEgenhoff — Tue, 15 Jan 2019 23:11:55 GMT

Yes. I will try to remember to retest it when I get 2.3.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

ShaunWalbridge — Tue, 29 Jan 2019 21:28:20 GMT

Thanks Jay, it'd be great to confirm it works for you. The fix to PYTHONPATH should prevent Pro from ever crashing, though it will still crash a standalone python.exe session since it loads the DLLs prior to us being able to modify the environment.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

MilenHristov — Thu, 14 Feb 2019 15:02:26 GMT

Hi,

I instaled ArcGIS Pro 2.3 and install untools package.
After i install untools and open or create Project ArcGIS Pro crash without concrete error.

I not have noting pyton path or other else

I unable to work !
Wath i to do ?

Re: arcgis pro crashes when it tries to create a geoprocessing cache

JUAN_JOSESANCHEZ-BAYO — Thu, 18 Apr 2019 15:04:00 GMT

Me too. I don't have PHYTONPATH variable. ArcGIS Desktop 10.7 installed and running correctly. ArcGIS Pro 2.3 crashes when creating cache.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

ShaunWalbridge — Thu, 18 Apr 2019 17:02:24 GMT

Are you in the default environment? Does it crash when you start a Python session for Pro then type `import arcpy`?

Re: arcgis pro crashes when it tries to create a geoprocessing cache

ShaunWalbridge — Thu, 18 Apr 2019 17:03:47 GMT

Hi Milen,

If you visit the Python backstage, you should be able to select "arcgispro-py3" as the environment. Alternatively, you can run the Python Command Prompt, then type proswap arcgispro-py3 to set the default environment as the one the application is using.

Cheers, Shaun

Re: arcgis pro crashes when it tries to create a geoprocessing cache

JUAN_JOSESANCHEZ-BAYO — Fri, 19 Apr 2019 07:13:23 GMT

Thanks Shaun for your comment. Phyton default enviroment was already set as you say. After instalalling ArcGIS Pro I didn't see a PHYTONPATH variable in my system, so I've manually created it: PHYTONPATH C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgispro-py3 but it doesn't work.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

PeterChristov — Fri, 19 Apr 2019 13:06:52 GMT

Hi,

I also have this problem even with ArcGIS Pro 2.3.2. I don't have PYTHONPATH system variable.

The Python works in the clone environment but import untools gives the following errors:

Python 3.6.6 |Anaconda, Inc.| (default, Jun 28 2018, 11:27:44) [MSC v.1900 64 bit (AMD64)] on win32
Type "help", "copyright", "credits" or "license" for more information.
>>> import untools
Traceback (most recent call last):
File "<stdin>", line 1, in <module>
File "C:\Users\peter\AppData\Local\ESRI\conda\envs\arcgispro-py3-clone\lib\site-packages\untools\__init__.py", line 5, in <module>
from . import gptools
File "C:\Users\peter\AppData\Local\ESRI\conda\envs\arcgispro-py3-clone\lib\site-packages\untools\gptools\__init__.py", line 4, in <module>
from . import tools
File "C:\Users\peter\AppData\Local\ESRI\conda\envs\arcgispro-py3-clone\lib\site-packages\untools\gptools\tools.py", line 18, in <module>
from ..utils.shared_validation import ApplyGPCallsToUN
File "C:\Users\peter\AppData\Local\ESRI\conda\envs\arcgispro-py3-clone\lib\site-packages\untools\utils\__init__.py", line 3, in <module>
from . import io
File "C:\Users\peter\AppData\Local\ESRI\conda\envs\arcgispro-py3-clone\lib\site-packages\untools\utils\io.py", line 13, in <module>
from .serializer import sort_xml
File "C:\Users\peter\AppData\Local\ESRI\conda\envs\arcgispro-py3-clone\lib\site-packages\untools\utils\serializer.py", line 14, in <module>
import lxml.etree
ImportError: DLL load failed: The specified procedure could not be found.

Thanks,

Peter

Re: arcgis pro crashes when it tries to create a geoprocessing cache

ShaunWalbridge — Sun, 12 Dec 2021 01:58:57 GMT

If you start the Python Command Prompt, is arcgispro-py3-clone your default environment? If not, can you type `activate arcgispro-py3-clone`, then run:

conda list‍

That should list all installed packages in the environment. It looks like the version of lxml installed isn't the correct version for Python. You can also run this:

import lxml
lxml.__path__‍‍

To confirm that the lxml version being used is the one in your conda environment.

Re: arcgis pro crashes when it tries to create a geoprocessing cache

PeterChristov — Thu, 19 Sep 2019 16:16:09 GMT

Hi Shaun,

Today I installed ArcGIS Pro 2.4.1 and decided to try again untools. Now AGP is not crashing but an error appears: "Failed to load system tools. C:\Users\peter\AppData\Local\ESRI\conda\envs\arcgispro-py3-clone\Lib\site-packages\untools\esri\toolboxes\UtilityNetworkPackageTools.pyt". When I tried "import untools" the errors are the same as before.

I've checked lxml.__path__ and it's correct:

['C:\\Users\\peter\\AppData\\Local\\ESRI\\conda\\envs\\arcgispro-py3-clone\\lib\\site-packages\\lxml']

I also tried "Update Packages" (I used "Update All") and then some other toolboxes stopped working (for example "Space Time Pattern Mining Tools.pyt"). The Python was updated to version 3.6.9 by this tool.

So I had to uninstall untools and to clone the default environment without updating it to be able to use AGP.

Cheers,

Peter