topic Re: Citizen Problem Reporter not loading in ArcGIS Pro Questions

Citizen Problem Reporter not loading

JaredPilbeam2 — Tue, 26 Nov 2019 19:31:49 GMT

For some reason my Citizen Problem Reporter app will not load. All necessary maps and feature layers are shared with the Citizen Problem Reporter Group. I created this a couple months ago and for some reason yesterday it stopped working. I'm using Firefox and have tried opening it in different browsers too. I can't figure out why.

Re: Citizen Problem Reporter not loading

AndyShoemaker — Wed, 04 Dec 2019 21:04:46 GMT

Hi Jared,

Are you still seeing these issues?

If so, any chance you can share a link to the app?

Andy

Re: Citizen Problem Reporter not loading

JaredPilbeam2 — Thu, 05 Dec 2019 21:12:46 GMT

Hi Andrew,

Yes, I haven't made any progress. Sure, here's the link:

https://willcountygis.maps.arcgis.com/apps/CrowdsourceReporter/index.html?appid=b3c9cb95a838496ea499ef64dd14a11c

Re: Citizen Problem Reporter not loading

AndyShoemaker — Fri, 06 Dec 2019 20:05:19 GMT

Thanks for sending that, Jared.

When I access the maps (without the app) they give a warning that indicates one of the layers cannot be accessed. From this end it looks like the county boundary layer is inaccessible.

Can you verify that this is shared in the same way as the rest of the layers?

Andy

Re: Citizen Problem Reporter not loading

JaredPilbeam2 — Fri, 06 Dec 2019 22:33:38 GMT

OK, thanks for pointing that out. I opened one of the webmaps and seen there is a Will County Boundary - copy layer there.

But, when I open it in the map viewer Will County Boundary - copy isn't in the Content menu. And then the error pops up. I'd like to delete it from the Overview page but I don't see how?

If I try to open the Will County Boundary - copy layer from the Overview page I get this:

Re: Citizen Problem Reporter not loading

AndyShoemaker — Fri, 06 Dec 2019 22:54:23 GMT

Hi Jared,

If the layer doesn't load in the map, you should just be able to open the map, acknowledge the layer is not accessible, and then save it. Since the layer is not in the map at that point, it will update the map correctly.

Andy