topic Re: Problems with authorization ArcGIS Pro Personal Use. Please help in ArcGIS Pro Questions

Problems with authorization ArcGIS Pro Personal Use. Please help

SashaLeyberyuk — Wed, 15 Mar 2017 12:30:49 GMT

How authorize ArcGIS Pro 1.3 personal use, the site My ESRI under no such authorization functions (although ArcGIS Desktop 10.4 is such an opportunity, and it works fine). How can I authorize ArcGIS pro through ArcGIS Online?

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

JayantaPoddar — Wed, 15 Mar 2017 12:37:57 GMT

You need to login to your ArcGIS Online named user account.

Then, configure the ArcGIS Pro license to your named user.

Follow the steps in Manage Licenses - ArcGIS Online

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

SashaLeyberyuk — Wed, 15 Mar 2017 13:50:59 GMT

Many thanks for the answer. But I can not find a tab or link to license or right to access ArcGis Pro at My ESRi, although the license file to the ArcGIS desktop 10.2 - 10.5 and I formed using such operation for ArcGIS Pro I can not do. How to solve this problem?

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

JayantaPoddar — Wed, 15 Mar 2017 14:00:39 GMT

You won't get it in My Esri. Login to http://www.arcgis.com. Then proceed with the instructions.

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

SashaLeyberyuk — Thu, 16 Mar 2017 13:18:16 GMT

Grateful for your advice. Now I understand, but the problem is that the tab is missing after authorization. What to do in this case? When purchasing a license, I did not get a link to additional registration for ArcGIS Online. You may need to contact somewhere in obtaining such rights?

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

JayantaPoddar — Thu, 16 Mar 2017 13:27:37 GMT

I was expecting to see a "My Organization" link on top. This looks more like a public account.

It would be wise to raise a support ticket with Esri Tech Support, and let them help you with the issue.

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

Dhowal — Thu, 16 Mar 2017 13:51:45 GMT

You need to sign in to your organisations ArcGIS Online account . Do you know the url ? It will be "abc".maps.arcgis.com where abc is the name you chose while setting it up.

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

JayantaPoddar — Thu, 16 Mar 2017 14:45:45 GMT

Even if one logs in to www.arcgis.com with one's organizational account username, the site will get redirected to one's organizational account.

But you are right, the final URL of the website should look like https://<ShortOrganizationName>.maps.arcgis.com .

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

Robert_LeClair — Thu, 16 Mar 2017 16:57:52 GMT

I'd recommend calling Esri Support Services to get this resolved - their phone number is 1-888-377-4575http://support.esri.com/contact-tech-support

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

SashaLeyberyuk — Thu, 16 Mar 2017 22:21:27 GMT

I understand, but when installed, the information I did not create the site. Perhaps it is automatically created?

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

SashaLeyberyuk — Thu, 16 Mar 2017 22:27:04 GMT

Thank you for your detailed explanation. I registered as a result did not receive such access. How to apply for support on this issue?

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

SashaLeyberyuk — Thu, 16 Mar 2017 22:34:12 GMT

So I turned to the regional office of the support (I live in Ukraine). They reported that they can not solve this issue because there is no access to my account. The reason is that I bought a license directly on the site. In representation advised to refer to the main support center. I am here just do not understand where to write.

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

JayantaPoddar — Fri, 17 Mar 2017 01:27:41 GMT

Write an email to Support@esri.com

Also mention your customer ID in the mail.

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

Dhowal — Fri, 17 Mar 2017 08:36:51 GMT

Could you explain how you bought the licence from the site? Thanks.

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

SashaLeyberyuk — Fri, 17 Mar 2017 09:17:22 GMT

On website http://www.esri.com/software/arcgis/arcgis-for-personal-use fulfilling every item made a deal to purchase presonal license and paid for it. Got in my mail confirmation of payment. After received a letter referring to my.esri for further activation, where he received the activation file ArcGIS Desktop 10.1-10.5, which is activated and works well. More I received no links or activation. Therefore, after the installation and attempts to activate ArcGIS PRO response I got. "Public Account user cannot access this application ArcGIS Pro" So I had to ask for help. As a result, have found that I can not access My Organization at http://www.arcgis.com/home/index.html, so I can not access to ArcGIS Pro.

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

Dhowal — Fri, 17 Mar 2017 10:23:16 GMT

You should have received a separate email asking you to create your ArcGIS Online Named User Account.

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

SashaLeyberyuk — Fri, 17 Mar 2017 11:02:42 GMT

Sorry, but I haven't received such letter. Need to to contact support service?

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

KoryKramer — Fri, 17 Mar 2017 13:28:42 GMT

I see from the thread that you contacted Esri Ukraine, but it sounds like they weren't able to work with you? They should be able to log a case on your behalf with Esri Support here in the US. I'll message you separately to get the username you're using to access ArcGIS Online.

All comments from the thread above are correct in terms of if you sign in and are only seeing arcgis.com... this is a Public Account.

You should have received an activation link which would walk you through the process of creating the ArcGIS Online organization account which is what is needed to manage the Pro license.

Again, I'll message you offline and we can see what we can do to help get you up and running!

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

NaomiBegg2 — Fri, 18 Aug 2017 22:23:51 GMT

Has this issue been resolved for Sasha Leyberyuk ?

I have a similar issue having problems authorizing my ArcGIS Pro account that I purchased online.

A slight twist is that I am normally from New Zealand and would easily access my support there. But I am currently in Ghana (completely opposite time zones), I have tried to contact the ESRI reps there but I have had no response.

The thing is that I need this authorization to be working pretty pronto as I am hoping to run some community GIS training early next week (which will potentially gain ESRI some new cutomers). If this can't be done in time I'll have to revert back to QGIS.

I think the problem might be with my ArcGIS Online subscription. I have a public account I have been using.

When asked to activate a subscription it gives you the opportunity to use a current log in (Makes sense not having to have multiple private accounts - after all I am just one person!), so I tried to use this but I receive an error message.

If you are prepared to look into this for me I can send you an email with the screenshots for every step I've taken which has resulted in ArcGIS Pro telling me I am not authorized.

Re: Problems with authorization ArcGIS Pro Personal Use. Please help

JeffKing7 — Tue, 22 Aug 2017 14:30:01 GMT

I am having the same issue as Naomi. I purchased the ESRI Personal Use package and can't seem to get ArcGIS Pro 1.4 to authorize. I have installed Desktop 10.5 on the same machine and have that authorized; but when trying to issue a single use license, or use my public ArcGIS Online account to login, I get an authorization error. Any guidance would be greatly appreciated.