topic Re: How do I update ArcGis Pro when the update installation process fails? in ArcGIS Pro Questions

How do I update ArcGis Pro when the update installation process fails?

DaveP — Sun, 08 Nov 2020 09:41:50 GMT

Hi all,

When I log into ArcGIS Pro (version 2.6.0), I am prompted with a message saying that "a software update is available for ArcGIS Pro". When I try to download the update, it fails and I prompted with the following error message; "ArcGis Pro and ArcGIS Pro Help must be installed in the same installation context (both as per user, or both as per machine)".

I have had this problem for quite some time.

Any guidance or advice on how to resolve this issue would be much appreciated.

Many thanks.

Re: How do I update ArcGis Pro when the update installation process fails?

Asrujit_SenGupta — Sun, 08 Nov 2020 10:42:49 GMT

I would recommend to continue the discussion in your old Post, so that all the suggestions or any findings are documented in one single Post.

https://community.esri.com/thread/259146-arcgis-pro-software-update-is-not-working

Re: How do I update ArcGis Pro when the update installation process fails?

DaveP — Mon, 09 Nov 2020 11:35:10 GMT

Thank you for your suggestion.

I have tried to continue the discussion on the old post although there have not been any responses.

Re: How do I update ArcGis Pro when the update installation process fails?

MDPSAdmin — Wed, 20 Jan 2021 06:48:05 GMT

Hi Dave,

Any luck on this issue ?

Just came across the same issue now 😞

Re: How do I update ArcGis Pro when the update installation process fails?

DaveP — Wed, 17 Feb 2021 09:56:53 GMT

Still no luck with this I'm afraid, I am still experience the same issue and cannot update the software. Are you able to provide any insights on how I can update the software?

Many thanks.