topic Re: Arcgis pro crashes when deleting a map from catalog in ArcGIS Pro Questions

Arcgis pro crashes when deleting a map from catalog

NasirAhmad4 — Fri, 13 Apr 2018 20:24:27 GMT

Whenever I try to delete a map from the catalog pane, ArcGIS Pro crashes even after removing all the layers. This happens on the first try on the second try it succeeds deleting the map.

Re: Arcgis pro crashes when deleting a map from catalog

DanPatterson_Retired — Fri, 13 Apr 2018 20:47:04 GMT

Never seen that, which leave your profile and/or the location of your *.aprx and anything else you can provide about your environment

Re: Arcgis pro crashes when deleting a map from catalog

MichaelNau1 — Fri, 02 Aug 2019 16:20:29 GMT

Just ran across this and it is happening every time I try to delete a data frame in the layout. EVERY TIME!!! No fix found yet.

Re: Arcgis pro crashes when deleting a map from catalog

Robert_LeClair — Fri, 02 Aug 2019 17:42:40 GMT

What release of AGP are you using and do you have any Python scripts in the AGP project?

Re: Arcgis pro crashes when deleting a map from catalog

MichaelNau1 — Fri, 02 Aug 2019 18:04:40 GMT

No Python scripts running. Pretty basic inset map in a data frame. Running Pro V. 2.3.0

Re: Arcgis pro crashes when deleting a map from catalog

KoryKramer — Fri, 02 Aug 2019 19:14:45 GMT

Michael - did you submit the error report and include a valid email address? (See https://www.esri.com/arcgis-blog/products/arcgis-pro/announcements/arcgis-desktop-error-reporter-learns-its-manners/ for why this is very helpful).

I searched using your email and couldn't find a report, so I'm not sure what this crash is. Could you please send the latest .dmp file from C:\Users\<username>\AppData\Local\ESRI\ErrorReports?

That way we'll be able to see if there might already be an existing fix in one of the patches for 2.3 or in the current version of ArcGIS Pro 2.4.

Thank you!

Re: Arcgis pro crashes when deleting a map from catalog

MichaelNau1 — Fri, 02 Aug 2019 19:28:18 GMT

What is the best way to send the files to you? because I am on Domain machine for the State of Idaho Military DIV either the error report fails to send or is under a different user name. I can send the .DMP files to you I think via email.

Re: Arcgis pro crashes when deleting a map from catalog

MichaelNau1 — Fri, 02 Aug 2019 19:35:33 GMT

Thank you for looking into this,

Here are a few. One of the DMP files is 18kb and wont attach for some reason.

Michael Nau

Michael.s.nau2.mil_IDARNG

Re: Arcgis pro crashes when deleting a map from catalog

KoryKramer — Fri, 02 Aug 2019 21:15:37 GMT

Thanks, Michael.

There are actually 2 unique crashes (unfortunately) indicated by those dmp files (3 of 1 and 1 separate crash).

What I can say after running these through our analyzer is that the unique crash is fixed in ArcGIS Pro 2.4.

While the other one is not showing a specific code fix, we actually don't have any other reports of it, meaning that it could be something specific to the data you're working with, the project, or the machine. Not that we wouldn't be interested in understanding what is happening (because the application should never crash)...

But my best recommendation for now would be to upgrade to ArcGIS Pro 2.4 and see if the issue is resolved.

If not, it would be important to share specific steps that cause the crash so that we can try to reproduce and isolate the cause.

Thanks