ArcGIS Pro 1.2 crashing - Insert New Map into a Project

TylerSchwartz2 — Wed, 04 May 2016 18:11:36 GMT

Just wanted to pass this along to anyone at ESRI. Every time I add an additional new map to a particular project (after having 1 map already open), ArcGIS Pro crashes. This appears to be repeatable, because every time I create a Project and attempt to add that additional map it happens. So essentially, right now 1 project = 1 map which makes storing and organizing my projects difficult to say the least.

Im running a brand new Lenovo desktop with a fresh install of Windows 8. Event viewer (windows app) shows the following errors at the time of the crash (first error starts at the bottom):

-----------------------------

Level	Date and Time	Source	Event ID	Task Category
Error	5/4/2016 12:57	Microsoft-Windows-Perflib	1008	None	The Open Procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Error	5/4/2016 12:57	Microsoft-Windows-PerfNet	2004	None	Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
Error	5/4/2016 12:57	Microsoft-Windows-Perflib	1008	None	The Open Procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Error	5/4/2016 12:57	Microsoft-Windows-Perflib	1008	None	The Open Procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Error	5/4/2016 12:57	Microsoft-Windows-Perflib	1008	None	The Open Procedure for service "ESENT" in DLL "C:\WINDOWS\system32\esentprf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Error	5/4/2016 12:57	Microsoft-Windows-Perflib	1008	None	The Open Procedure for service "CcmFramework" in DLL "FrameworkPerf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Error	5/4/2016 12:57	Microsoft-Windows-Perflib	1008	None	The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Error	5/4/2016 12:57	Microsoft-Windows-Perflib	1008	None	The Open Procedure for service ".NETFramework" in DLL "C:\WINDOWS\system32\mscoree.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Error	5/4/2016 12:56	.NET Runtime	1026	None	Application: ArcGISPro.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AggregateException
Stack:
at System.Threading.Tasks.TaskExceptionHolder.Finalize()

--------------------------

Hopefully this can help debug some issues? Perhaps its an issue with my version of .NET framework? Ive also submitted the error reports to esri via the popup window, but wanted to see if anyone here had any ideas...

Re: ArcGIS Pro 1.2 crashing - Insert New Map into a Project

TylerSchwartz2 — Wed, 04 May 2016 19:31:11 GMT

I can also confirm I am running .NET Framework 4.5.2 by using RegEdit to check my version number. Our IT department also confirms this.

The crash message says Framework Version: v4.0.30319 and Im wondering how this can be (unless 4.5.2 runs under the 4.0.3 version?). Secondly, the error mentions something about multi-threading, and Im wondering if this is related to ArcGIS Pro's new support of multi-threading and perhaps there is some sort of bug related to this.

If this is a bug, is it is being passed on to ESRI support? Any information on this issue is welcome, for instance, are others having this same problem? Can others add multiple maps to the same project without issues? Am I alone on this? Thank you.

Re: ArcGIS Pro 1.2 crashing - Insert New Map into a Project

TylerSchwartz2 — Mon, 09 May 2016 15:34:16 GMT

Computer specs:

System

Processor: Intel Xeon CPU E3-1245 v5 @ 3.50ghz

Cores: 8 cores@3.50 ghz

RAM: 16GB

OS: Windows 8.1 Enterprise (64 bit)

GPU: NVIDIA Quadro M4000 (driver v. 10.18.13.6213, the most recent)

Re: ArcGIS Pro 1.2 crashing - Insert New Map into a Project

JeremyWright — Mon, 09 May 2016 20:29:45 GMT

Tyler,

Do you get the "error report" dialog, and are you sending in the error reports?

Re: ArcGIS Pro 1.2 crashing - Insert New Map into a Project

TylerSchwartz2 — Tue, 10 May 2016 12:58:45 GMT

Hi Jeremy,

Yes I am getting the error report dialog and have been sending in error reports. Some of the crash logs are rather large (5-7MB) and I have been sending those in manually to the arcgiserrorreport email. Thank you for the reply.

-Tyler

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ArcGIS Pro 1.2 crashing - Insert New Map into a Project

Re: ArcGIS Pro 1.2 crashing - Insert New Map into a Project

Re: ArcGIS Pro 1.2 crashing - Insert New Map into a Project

Re: ArcGIS Pro 1.2 crashing - Insert New Map into a Project

Re: ArcGIS Pro 1.2 crashing - Insert New Map into a Project