topic Re: ArcGIS Pro does not recognize a folder in ArcGIS Pro Questions

ArcGIS Pro does not recognize a folder

AaronWeier2 — Thu, 06 Nov 2014 21:50:20 GMT

Has anyone else had an issue with ArcGIS pro not recognizing folders? The main project folder we use does not get listed when connecting to the drive where all of our project folders are. I find this terribly frustrating! Plus Pro crashes a lot for me and I haven't even done anything yet!

Re: ArcGIS Pro does not recognize a folder

larryzhang — Mon, 10 Nov 2014 05:06:31 GMT

Aaron,

Please refer to https://pro.arcgis.com/en/pro-app/help/projects/overview/the-project-pane.htm
for workspace connections, which are also different from ArcGIS desktop.

good idea to create the remedy for ESRI support...

Re: ArcGIS Pro does not recognize a folder

larryzhang — Mon, 10 Nov 2014 05:46:43 GMT

One more:

to setup workspaces (current workspace, scratch workspace, scratch gdb, ...) for Pro, refer to Current Workspace (Environment setting)—Geoprocessing | ArcGIS for Professionals

Re: ArcGIS Pro does not recognize a folder

RoyceSimpson — Fri, 13 Feb 2015 15:56:09 GMT

Yes, I'm having that issue. It's very odd. I can't see certain folders, but I can usually connect to them directly if I put in the full path into the connection text box. See the below screenshots. One is from Windows Explorer where the "GIS" folder is visible... the next is from Pro... Where is the GIS folder?

Re: ArcGIS Pro does not recognize a folder

larryzhang — Sun, 15 Feb 2015 05:17:00 GMT

It looks that only one sub-folder "GIS" is not visible within Pro. This is new to me . very nice finding.

Re: ArcGIS Pro does not recognize a folder

AaronWeier2 — Fri, 20 Feb 2015 14:23:53 GMT

Thanks for verifying I'm not nuts Royce! I too can type in the path in the connection text box and it will work but it's not a great workaround for teaching less experienced users. Besides, this is just dumb that it doesn't work. I've reopened my support ticket to have them look at it again. First time through they had no response except to map a new network drive every time.

I'll post whatever answer(s) I get. Please do the same if you get it resolved!

Re: ArcGIS Pro does not recognize a folder

BrandonNelson1 — Mon, 18 Jul 2016 15:18:08 GMT

We're experiencing the same problem in ArcGIS Pro 1.3: oddly enough, our "GIS" folder shows up just fine, but a folder named "Workspace" (containing user workspaces) is missing instead. It doesn't contain any "arc.adf", just MXDs, subfolders, and some logs and indexing files.

We've had to work around the problem by either typing the path into the address bar, or adding a connection to a subfolder. If we add a connection to the parent folder, though, it's still missing in the Project pane, and we can't add a connection the "Workspace" folder itself.

Re: ArcGIS Pro does not recognize a folder

JamesAuld — Thu, 28 Jul 2016 17:34:25 GMT

+1 > Folders and Network Drives are missing from Pro 1.3 - had them all there at 1.2??

Re: ArcGIS Pro does not recognize a folder

ConstanceKilgore — Fri, 16 Jun 2017 16:45:41 GMT

Has there been any resolution on pro not recognizing folders?

Re: ArcGIS Pro does not recognize a folder

DanPatterson_Retired — Fri, 16 Jun 2017 16:47:24 GMT

I have never seen the issue reported with 1.4 or 1.4.1

Re: ArcGIS Pro does not recognize a folder

AdrianWelsh — Fri, 16 Jun 2017 17:15:52 GMT

I too haven't seen anything like this (using 1.4.1). Constance, are you seeing something similar? Which version are you using?

Re: ArcGIS Pro does not recognize a folder

RoyceSimpson — Fri, 16 Jun 2017 17:20:31 GMT

We are still having this issue at 1.4.1 as well. See my previous post above.

Re: ArcGIS Pro does not recognize a folder

RoyceSimpson — Fri, 16 Jun 2017 17:22:32 GMT

I seem to remember reading about this issue where Pro won't show certain folders if, within those specific folders, there are certain file types related to old "Info" directories... or some such... In any event, there is something going on within certain folders that Pro doesn't like.

Re: ArcGIS Pro does not recognize a folder

AdrianWelsh — Fri, 16 Jun 2017 17:26:55 GMT

This might not help but it might be worth checking into. Most times when I cannot see a folder it's because it's new-ish or recently modified. I just click on the refresh button and it then appears. In cases where this does not work, I go through a more rigorous method of logging out of Pro, shutting it down, restarting PC, then opening Pro again and logging back in.

But I'm guessing your issue may be deeper than this and more of a bug.

Re: ArcGIS Pro does not recognize a folder

RoyceSimpson — Fri, 16 Jun 2017 17:31:42 GMT

I don't believe that is the issue we are having. What you describe has plagued ArcCatalog as well. Our issue seems specific to certain folders that we've had around for a long time that have all kinds of subfolders and gis related files in them. Again, something to note is that if I type in the exact path into the path text box, I get to the folder in question... it's just that Pro won't list those particular folders if trying to browse to them. See my screenshots above.

Re: ArcGIS Pro does not recognize a folder

DanPatterson_Retired — Fri, 16 Jun 2017 17:35:32 GMT

Strange... what constraints do you have on your installation? Is this a complete standalone installation? with you as administrator etc etc (ie like you would have at home without the confines of corporate impositions)

Re: ArcGIS Pro does not recognize a folder

RoyceSimpson — Fri, 16 Jun 2017 17:42:36 GMT

No constraints that I know of. I am a local admin on the pc in question. Everyone that has Pro installed has this same issue. I guess I can try to sleuth out what files or folders is causing this.

Re: ArcGIS Pro does not recognize a folder

KevinMayall — Fri, 16 Jun 2017 17:55:59 GMT

Thank you! I am seeing this issue in 1.4.1. Pro can see folders in my C: drive and F: drive, but not my 😧 drive. But hitting the Refresh button on the top right of the window caused all of my 😧 folders to suddenly appear.

Re: ArcGIS Pro does not recognize a folder

MichaelVolz — Fri, 16 Jun 2017 17:57:40 GMT

Just took an ArcGIS Pro training class and the instructor said that there would be an auto-refresh in the next release (2.0) (This refresh problem was actually an issue in the training class). This will solve the newish folder visibility problem, but probably not the original poster's issue.

Re: ArcGIS Pro does not recognize a folder

Robert_LeClair — Fri, 16 Jun 2017 18:02:02 GMT

I found something on the Support Services area and believe it to be a bug:

Folders not appearing in ArcGIS Pro project list

BUG-000103021

A folder is invisible to ArcGIS Pro if it contains a 'segments.gen' file.

The issue seems specific to a file called segments.gen, as other names do not cause the issue.
A gen file is a legacy file type that ArcINFO uses to generate points, however it also looks like specifically 'segments.gen' is also related to the Apache Lucene search engine library: Understanding lucene segments - http://stackoverflow.com/questions/17622732/understanding-lucene-segments.
In case 01941861, it was found that segments.gen is actually a file created by ArcGIS Pro itself - usually in this location \<ProjectName>\Index\<ProjectName>\segments.gen. However in this case the file was created at the root of the folder containing the project itself. This seemed to be a unique situation for a particular project.