topic Re: Update availability (ArcGIS Pro 2.1) in ArcGIS Pro Questions

Update availability (ArcGIS Pro 2.1)

DavidHofmann — Wed, 31 Jan 2018 16:27:05 GMT

Hello,

ESRI anounced, that ArcGIS 2.1 is available since 17.01.2018. By installed version ist 2.0.1 and checks for updates everytime I start the program. But there ist still written, that my ArcGIS Pro version is current.

How could that be? Is ist possible, that the update is only released in other countries?

thanks a lot

Re: Update availability (ArcGIS Pro 2.1)

Asrujit_SenGupta — Wed, 31 Jan 2018 19:30:05 GMT

I was checking the other day, and if I recall correctly, I saw the message "Update service is disabled temporarily" from the Esri side....or something on those lines....Maybe they have disabled the update for some reason...

Kory Kramer‌

Edit: It's working now...so that won't be an issue anymore...

Re: Update availability (ArcGIS Pro 2.1)

KoryKramer — Wed, 31 Jan 2018 19:32:27 GMT

Are you signed in to the ArcGIS Online organization that hosts your Pro licenses?

Re: Update availability (ArcGIS Pro 2.1)

DavidHofmann — Thu, 01 Feb 2018 08:42:57 GMT

Yes, I'm signed in.

Re: Update availability (ArcGIS Pro 2.1)

DanPatterson_Retired — Thu, 01 Feb 2018 10:13:44 GMT

Did you check your My Esri for your organization to see if it is there under downloads?

Re: Update availability (ArcGIS Pro 2.1)

DavidHofmann — Thu, 01 Feb 2018 10:20:53 GMT

There ist only ArcGIS Pro Version 1.4 downloadable.

It is not possible to chance the Version at the download page. Ich got Version 2.0.1 through an update in ArcGIS Pro.

Re: Update availability (ArcGIS Pro 2.1)

DanPatterson_Retired — Thu, 01 Feb 2018 10:41:12 GMT

David...

When my organization made the download available, PRO was able to find that an update was available. I know this didn't happen the second the release was announced, but a few days latter. I don't know if your administrator has to approve the release of new software for download or not. I would suspect that the organization administrator would be responsible for this, and not esri. You would want something released within your organization unless you were ready to deal with new versions etcetera.

Worth a check, if you are connected to an organization.

Re: Update availability (ArcGIS Pro 2.1)

DavidHofmann — Thu, 01 Feb 2018 10:48:04 GMT

Thanks a lot,

The Problem is, I am the Administrator and I don't know how I can approve the release of new software.

Re: Update availability (ArcGIS Pro 2.1)

DanPatterson_Retired — Thu, 01 Feb 2018 10:51:37 GMT

Well, that I can't help with then... sorry...

Re: Update availability (ArcGIS Pro 2.1)

KoryKramer — Thu, 01 Feb 2018 14:14:18 GMT

David, can you message me your customer number so that I can look into this? If when you sign in to My Esri you only see the Pro 1.4 download available, my initial thought would be that you are not current on maintenance. But I can't tell anything about that without your customer number. Typically the best route here is to simply call customer service, or if international, your local distributor. I can see if I can tell anything if you direct message me your customer number.

Thanks

Re: Update availability (ArcGIS Pro 2.1)

DavidHofmann — Fri, 02 Feb 2018 15:14:48 GMT

I tried to message you our Customer Number. But I can't send you private messages.

I found the maintenance information in my.esri.com. It says the Maintenance Period starts at 10/2018.
So I think this is the problem and I will call my local Distributer.

Thanks a lot for your help

David

Re: Update availability (ArcGIS Pro 2.1)

KoryKramer — Fri, 02 Feb 2018 15:23:48 GMT

Sounds like that will be it. Thank you for closing the loop!

Re: Update availability (ArcGIS Pro 2.1)

LR — Thu, 15 Feb 2018 13:44:15 GMT

I had an installation a while ago that didn't show the latest update(s) because a language pack (DE) was installed.

Re: Update availability (ArcGIS Pro 2.1)

Mariannevon_den_Driesch1 — Tue, 03 Apr 2018 16:23:20 GMT

Hello,

I had the same problem on two different machines. On one was the version 2.0.1 installed with the German language pack, on the other the version 1.4 with German language pack. It was shown that the installed version was the current version.
After uninstalling the German language pack and German help and restarting ArcGIS Pro it was shown that there are updates to version 2.1.0 and patch 2.1.2.
It's not the sense of automatic updates to uninstall the language pack before !!

Re: Update availability (ArcGIS Pro 2.1)

AlessandroValra — Tue, 05 Feb 2019 10:44:03 GMT

Can confirm this happens with Italian language pack as well!

A colleague of mine had this installed while I did not. I coud see the updates while he was just seing "current version" when it was outdated.

Uninstalling the language pack fixed the issue for him.