topic Re: ArcGIS Pro - Failed to create bookmark. in ArcGIS Pro Questions

ArcGIS Pro - Failed to create bookmark.

PaulDoherty2 — Tue, 14 Jul 2015 12:58:52 GMT

Creating bookmarks in ArcGIS Pro 1.0.2?

I am following steps outlined here Bookmarks—ArcGIS Pro | ArcGIS for Professionals and getting this error. Is this a known bug?

Re: ArcGIS Pro - Failed to create bookmark.

AsrujitSengupta — Tue, 14 Jul 2015 17:39:33 GMT

I just tried the same steps mentioned in that link and it worked for me. However I used ArcGIS Pro 1.1 beta, as I don't have the ArcGIS Pro 1.0.2 available right away.

I'll check on ArcGIS Pro 1.0.2 and update here, if possible.

Meanwhile, try with some other data and on another machine maybe.

Re: ArcGIS Pro - Failed to create bookmark.

PaulDoherty3 — Tue, 10 May 2016 04:10:23 GMT

@ASenGupta-esristaff - any luck replicating this? It has come up again on my end here in New Zealand. Let me know if you would like me to contact support@esri.com.

Re: ArcGIS Pro - Failed to create bookmark.

AlexanderBrown5 — Tue, 07 Jun 2016 23:43:02 GMT

Paul Doherty Asrujit SenGupta I am a new solutions engineer out of the Philadelphia office. I am a seasoned veteran to ArcMap and older ESRI products, but new to ArcGIS Pro.

Utilizing ArcGIS Pro 1.2

I was following Create a map—Get Started with ArcGIS Pro | ArcGIS

I got the same error message.

Re: ArcGIS Pro - Failed to create bookmark.

AsrujitSengupta — Wed, 08 Jun 2016 00:08:19 GMT

Paul Doherty Sorry for the delayed response. Somehow I missed your post.

Yes, please contact Esri Tech Support, so that they can test this behavior and document it, in case this is already not documented as a Defect.

Re: ArcGIS Pro - Failed to create bookmark.

AsrujitSengupta — Wed, 08 Jun 2016 19:38:12 GMT

Paul Doherty and Alexander Brown

I tried again...just to check and am still unable to reproduce the issue. I used ArcGIS Pro 1.2.0 and create Bookmarks w/o any issues.

Re: ArcGIS Pro - Failed to create bookmark.

AlexanderBrown5 — Wed, 08 Jun 2016 20:24:37 GMT

I will go ahead and submit an official support ticket when I get a chance.

~Alex

Re: ArcGIS Pro - Failed to create bookmark.

AlexanderBrown5 — Wed, 22 Jun 2016 12:48:55 GMT

Paul Doherty I did a clean uninstall of ArcGIS Pro (including my registry), reinstalled and now I have no problems creating a bookmark.

~Alex

Re: ArcGIS Pro - Failed to create bookmark.

LeonardOlyott — Thu, 04 Aug 2016 23:43:39 GMT

Paul Doherty, am experiencing the same issue. Did you try the uninstall and clean?

cheers

Len

Re: ArcGIS Pro - Failed to create bookmark.

PaulDoherty3 — Fri, 05 Aug 2016 03:49:58 GMT

I upgrade to 1.3 and have not seen it happen again - but I am not convinced it is "fixed". It is difficult to reproduce and I am not sure it is recorded as a bug yet.

Re: ArcGIS Pro - Failed to create bookmark.

JeremyWright — Fri, 05 Aug 2016 20:27:15 GMT

All,

There is a known issue with this - it can happen if you're on a machine or view that's quite large (for instance if you're running a 4k monitor, or you're using the "Make Text and Other Items Larger or Smaller") or even if you span a view across multiple monitors. IT's specifically related to thumbnail creation at large view sizes.

We fixed this issue in daily builds of Pro, so you'll see the fix in Pro 1.4 when that is released later this year.

Regards,

Jeremy W.

Re: ArcGIS Pro - Failed to create bookmark.

LeonardOlyott — Sun, 07 Aug 2016 22:32:35 GMT

thanks Jeremy, 100% correct, I was running on the 4K screen, moved Pro to the laptop screen and hey presto, bookmarks fine!