topic Re: ArcGIS Pro Usable with 10.3 for Home Use? in ArcGIS Pro Questions

ArcGIS Pro Usable with 10.3 for Home Use?

LorenPfau1 — Fri, 23 Jan 2015 20:05:37 GMT

I've just purchased ArcGIS 10.3 for Home use and though ArcGIS Pro is included in the bundle I'm guessing that it cannot be used as the Home account is not associated with an Organization. Is my understanding correct?

I've downloaded and installed Pro but when I try to activate it at startup I receive the message: "The account could not be used to sign in because it is not authorized to use ArcGIS Pro."

It is the same account I used when purchasing 10.3.

Thanks for any insights.

Re: ArcGIS Pro Usable with 10.3 for Home Use?

JoshuaBixby — Sat, 24 Jan 2015 15:22:22 GMT

See the following: Will the ArcGIS for Home Use Program will include ArcGIS Pro?

Although the answer seems to be yes, I am not sure whether that applies with the prerelease versions of ArcGIS Pro, which is where we are still at today.

Re: ArcGIS Pro Usable with 10.3 for Home Use?

JakeSkinner — Mon, 26 Jan 2015 14:31:18 GMT

Hi Loren,

Are you using your ArcGIS.com Organization account to sign in to ArcGIS Pro? This is the account you use to sign in when you go to http:///www.arcgis.com. The ArcGIS for Home Use comes with one named user and 100 service credits for ArcGIS.com, however you will need to contact customer service in order to activate your organization.

Re: ArcGIS Pro Usable with 10.3 for Home Use?

LorenPfau1 — Mon, 26 Jan 2015 20:42:37 GMT

Jake,

Thanks for your reply.

That's the rub (I think) about using Pro with a Home Use account. I do not have an Organization account through my work, I just have an AGOL Public Account for personal use.

It appears that Pro requires an Org account to allow it's use, but those in situations like mine won't have an Org account to tie it to.

Regards,

Loren

Re: ArcGIS Pro Usable with 10.3 for Home Use?

JeremyWright — Wed, 28 Jan 2015 23:47:30 GMT

Pro 1.0 is released as of yesterday (no longer prerelease)

And home use licenses include ONE named user.

Re: ArcGIS Pro Usable with 10.3 for Home Use?

GiseleMounzer — Thu, 29 Jan 2015 22:46:09 GMT

Dear Loren,

The ArcGIS for Home Use is currently issuing the incorrect type of subscription for ArcGIS Online. We are working on fixing this. In the meantime, please contact Esri Customer Service and they will be able to assist you. We will post the fix as soon as it’s available.

Thank you for bringing this up to our attention and apologies for the confusion and inconvenience.

Regards,

Gisele Mounzer

Product Marketing

Esri

Re: ArcGIS Pro Usable with 10.3 for Home Use?

LorenPfau1 — Sun, 01 Feb 2015 19:07:03 GMT

Thank you, Gisele.

I received an email from ESRI Customer Service on Friday that they had corrected the problem with using a personal account with Pro. On Friday I was able to activate and begin using it.

Best regards,

Loren

Re: ArcGIS Pro Usable with 10.3 for Home Use?

LorenPfau1 — Mon, 16 Feb 2015 14:30:54 GMT

Leandra,

You nailed the challenge perfectly. An ESRI rep contacted me after the posting and said that they would update my personal account to activate organization status. Once that was done I was able to start using ArcGIS Pro.

Best regards,

Loren Pfau

Re: ArcGIS Pro Usable with 10.3 for Home Use?

GabrielMarcus1 — Wed, 17 May 2017 07:23:12 GMT

Hi. I'm having the same issue. I contacted support tonight and hope to have it rectified shortly.