topic ArcGIS PRO - Update to 2.3 Fails in ArcGIS Pro Questions

ArcGIS PRO - Update to 2.3 Fails

User35489 — Tue, 29 Jan 2019 09:03:43 GMT

Hello There,

I am trying to update ArcGIS PRO 2.1.3 to 2.3.0. I tried multiple times, but failed to get it.

Error 'Download Server Error' encountered each time.

Attached: Logs, Screenshot

Kindly suggest

Thanking You

-AS

Re: ArcGIS PRO - Update to 2.3 Fails

Scott_Harris — Tue, 29 Jan 2019 16:28:56 GMT

In researching the errors in the error log you posted, we've seen cases where this error occurs when a user doesn't have the latest version of Pro available in My Esri. This can probably be resolved by contacting Esri Customer Service at 1 (888) 377-4575.

Re: ArcGIS PRO - Update to 2.3 Fails

User35488 — Tue, 29 Jan 2019 18:30:31 GMT

Thanks Scott for reply. Yes, i see only 2.1 available in My ESRI. What could be the reason, for not showing current update in My Esri, any thoughts please?

Re: ArcGIS PRO - Update to 2.3 Fails

Scott_Harris — Tue, 29 Jan 2019 18:51:22 GMT

Yeah that sounds like the issue. Please contact Esri Customer Service to help resolve it. 1 (888) 377-4575.

Re: ArcGIS PRO - Update to 2.3 Fails

User35488 — Wed, 30 Jan 2019 08:00:07 GMT

UPDATE:
I got reply from Esri Technical Support(Saudi Arabia). According to them, customers with expired maintenance would not be able to view/access latest updates. Once our organization renew's maintenance contract, we would be able to view the missing updates for applications.