topic Re: ArcGIS Pro 2.1 Crashes Computer in ArcGIS Pro Questions

ArcGIS Pro 2.1 Crashes Computer

JustinFuto1 — Wed, 24 Jan 2018 13:12:59 GMT

I upgraded to ArcGIS Pro 2.1 the day after it released and have experienced multiple unexpected crashes of my PC. The majority of the time I was changing symbology of a feature class in SDE and all of the sudden Pro freezes and shows not responding then my entire computer freezes up. After I forced my computer to shutdown I created a new project (thinking the project might be corrupted like how mxd's get corrupted) and began adding my feature classes back to the map. I began changing the symbology and labeling features then my PC locks up again. The other times it's done this has been adding a title to a layout and adding a legend. Unfortunately, an error log was not generated for either of these instances because I had to do a force shutdown.

Anyone else experiencing this issue?

System Information:

HP ProDesk 600 G3 MT

Intel Core i5 @ 3.4 GHz

16 GB RAM

Nvidia GeForce GTX 1050 Ti

Windows 10 Version 1709 Build 16299.125

I'll add that after upgrading to Pro 2.1 and experiencing all of the crashes I went back to 2.0 and I've experienced the same crash when modifying symbology, just not as frequently as I did when using Pro 2.1.

Re: ArcGIS Pro 2.1 Crashes Computer

George_Thompson — Wed, 24 Jan 2018 13:24:51 GMT

Hi Justin Futo‌ it looks like you may be encountering a known issue. Someone posted this on your questions in this thread: https://community.esri.com/message/743363-re-arcgis-pro-crash-suspected-windows-update?commentID=743363#comment-743363

BUG-000110910: Pro for ArcGIS crashes when symbolizing SDE data

I would recommend getting a new case opened with https://community.esri.com/groups/technical-support?sr=search&searchId=6318ae6d-5cee-463c-8559-2ab15f5f79e7&searchIndex=1‌ and have them verify the issue and steps. Hope that helps!

Re: ArcGIS Pro 2.1 Crashes Computer

MichaelVolz — Wed, 24 Jan 2018 14:45:54 GMT

Justin:

Does Pro 2.1 crash if you change the symbology of a feature class that is sourced from a file geodatabase instead of an SDE database?

Re: ArcGIS Pro 2.1 Crashes Computer

JustinFuto1 — Tue, 27 Feb 2018 15:39:50 GMT

It doesn't seem to matter if I'm using feature classes from a file geodatabase or an SDE database. Also crashes when I'm adding a legend, text element, etc in the layout.