topic Re: Check in ArcGIS Pro license-named user in ArcGIS Pro Questions

Check in ArcGIS Pro license-named user

Anonymous User — Fri, 24 Aug 2018 13:50:55 GMT

I checked out an ArcGIS Pro license to work offline (it is set up with named users). When I try to check it back in- I am asked to log into our enterprise account, which I do and then I get the following message. How do I get around this so I can use my pro license?

Re: Check in ArcGIS Pro license-named user

DanPatterson_Retired — Fri, 24 Aug 2018 14:17:05 GMT

on the machine you checked it out on, follow

Start ArcGIS Pro with a Named User license—ArcGIS Pro | ArcGIS Desktop

and make sure you log in to the correct place

Re: Check in ArcGIS Pro license-named user

Anonymous User — Fri, 24 Aug 2018 16:23:32 GMT

Dan,

Thank you for the information, yet I am still having issues because the computer I checked to worked offline is my laptop and trying to get it activated on back on my laptop

Re: Check in ArcGIS Pro license-named user

TimOrmsby — Fri, 24 Aug 2018 16:30:12 GMT

John, are you also checking in the license with the same username/password that you used to check out the license? Same machine and same sign-in credentials?

Re: Check in ArcGIS Pro license-named user

Anonymous User — Fri, 24 Aug 2018 16:31:51 GMT

Tim- Yes I am

Re: Check in ArcGIS Pro license-named user

AmnoyAm — Fri, 24 Aug 2018 16:41:52 GMT

John,

Does your organization have another account? If so, can you reproduce the issue using that account on any other system with Pro installed? If you can, there is something wrong with the organization. You can contact Customer Service to resolve the issue. If you cannot, we can then focus our attention on ArcGIS Pro on your system.

Re: Check in ArcGIS Pro license-named user

Anonymous User — Fri, 24 Aug 2018 16:52:20 GMT

We have our AGOL organization which the license is managed by and we have an Enterprise Portal for ArcGIS, which I was logged into to be able to publish. If I try to use my portal log in- in general it states portal is not set up to manage licenses

Re: Check in ArcGIS Pro license-named user

AmnoyAm — Fri, 24 Aug 2018 16:58:21 GMT

John Watermolen‌ When you start Pro, it should use the borrowed license. Go to the Licensing tab. Under Settings, it should display the account you used to take the license offline. It should also display the Portal you used to take the license offline from. Does it display https://www.arcgis.com for AGOL or your Enterprise Portal URL?

Re: Check in ArcGIS Pro license-named user

Anonymous User — Fri, 24 Aug 2018 17:11:55 GMT

When I go to open pro- it goes right to the log into organization account screen - I can't even use the software- If that makes sense.

Re: Check in ArcGIS Pro license-named user

AmnoyAm — Fri, 24 Aug 2018 17:21:12 GMT

Can you provide me a screen capture of the login dialogue?

Re: Check in ArcGIS Pro license-named user

Anonymous User — Fri, 24 Aug 2018 17:41:32 GMT

This is what I get when I click to open the application

Then I go to enterprise login and do that and then I get the error message that I first posted

Re: Check in ArcGIS Pro license-named user

Anonymous User — Fri, 24 Aug 2018 17:42:57 GMT

If I click on the licensing option I get this box

Re: Check in ArcGIS Pro license-named user

AmnoyAm — Fri, 24 Aug 2018 18:02:30 GMT

This is good information. Your AGOL organization was configured for Enterprise login. Perfect! Now open a web browser on your machine and go to www.arcgis.com. You should be able to login using your Enterprise Login account. Once in, are you able to see a Licenses tab? If not, it means you do not have admin access to the org and will require and account with organization admin. If you can, go to the Licenses tab. Do a search for your account. If it has a red marker indicator in front of it, it means the licenses were taken offline on a system. A green marker indicate it was used to log into a system recently. No marker indicate it has not been used recently but is still active for use. If it has a red marker, ArcGIS Pro is behaving as expected. You provided an account which had licenses taken offline on a particular system. If you are absolutely sure you did not take a license offline on another system, you can contact Customer Service to have it reset. Then you can use the account again to log into ArcGIS Pro on any machine.

Re: Check in ArcGIS Pro license-named user

Anonymous User — Fri, 24 Aug 2018 18:27:23 GMT

Ok- I do see a red mark by my name- how do I check the software in so I can use it? I can't open a project to work. I have even disconnected myself from the network and I still can't get it to work.

I get this from our enterprise organization

Do I need to call customer service to reset?

Re: Check in ArcGIS Pro license-named user

AmnoyAm — Fri, 24 Aug 2018 18:31:22 GMT

Yes. Only Customer Service can reset online/offline accounts status in AGOL organization.

Re: Check in ArcGIS Pro license-named user

Anonymous User — Fri, 24 Aug 2018 19:10:50 GMT

Thank you- I will do that