topic Re: ArcGIS Pro 2.3 Crashes on Startup in ArcGIS Pro Questions

ArcGIS Pro 2.3 Crashes on Startup

CalvinKwon1 — Thu, 07 Feb 2019 02:39:25 GMT

Pro began crashing after I upgraded from Pro 2.2.X to 2.3. I've uninstalled/reinstalled ArcGIS Pro 2.3 but the problem persists. Please find the attached error report.

Re: ArcGIS Pro 2.3 Crashes on Startup

DanPatterson_Retired — Thu, 07 Feb 2019 02:46:08 GMT

Kory Kramer‌

Calvin, these should be directed to tech support to ensure that they get seen. I have flagged Kory in the hopes that he can forward it.

Re: ArcGIS Pro 2.3 Crashes on Startup

CalvinKwon1 — Thu, 07 Feb 2019 03:29:07 GMT

Will do. Thank you.

Re: ArcGIS Pro 2.3 Crashes on Startup

CalvinKwon1 — Thu, 07 Feb 2019 03:38:27 GMT

I reinstalled ArcGIS Pro 2.2 (which works as expected), and updated via upgrade notification in ArcGIS Pro again. The program launches normally. If I experience the issue again, I will let our tech support know.

Re: ArcGIS Pro 2.3 Crashes on Startup

KoryKramer — Thu, 07 Feb 2019 14:18:48 GMT

Thanks for flagging me Dan Patterson‌

Calvin, glad you aren't seeing the crash anymore. If you crash and it isn't consistently reproducible, the best thing is to submit the error report with a valid email address and description. More on that here: ArcGIS Desktop Error Reporter Learns Its Manners

If you ever experience a crash that IS reproducible (i.e. do these steps, crashes every time) that should definitely be submitted to technical support as a bug. These are the easiest for development teams to fix.

Cheers

Re: ArcGIS Pro 2.3 Crashes on Startup

CalvinKwon1 — Thu, 07 Feb 2019 23:17:38 GMT

Hi Kory,

The issue resurfaced after initiating a single session on ArcGIS Pro 2.3. I was able to reproduce the issue and have forwarded the information to our tech support. For now, I've reverted to Pro 2.2, which seems to be working fine.

Thank you.

Re: ArcGIS Pro 2.3 Crashes on Startup

KoryKramer — Fri, 08 Feb 2019 15:35:16 GMT

Calvin,

When you're able to, go back to Pro 2.3 and after upgrading, the FontEngineV6 folder from \Users\USERNAME\AppData\Local\ESRI\FontEngineV6

Then launch Pro 2.3 again and let us know if the crash still occurs.

Thanks

Re: ArcGIS Pro 2.3 Crashes on Startup

CalvinKwon1 — Fri, 08 Feb 2019 18:48:04 GMT

Hi Kory, could you clarify what I should do with the FontEngineV6 folder?

Re: ArcGIS Pro 2.3 Crashes on Startup

KoryKramer — Fri, 08 Feb 2019 19:10:01 GMT

Calvin, we have a couple of developers actively investigating this issue.

1. Is your system running English or non-English locale?

2. We think you have a font installed called Gulim, and there may be a ttc and ttf. When you check your system Fonts, do you see multiple installs of that font?

3. Try removing the ttf from the Fonts folder and let us know what happens.

Thank you

Re: ArcGIS Pro 2.3 Crashes on Startup

CalvinKwon1 — Mon, 11 Feb 2019 00:18:47 GMT

Kory,

1. My system is English local

2. I saw ttc/ttf instances for the Gulim font.

I erased ttf instance of the font and ArcGIS Pro 2.3 starts up normally. I will keep an eye on any instabilities and let you know if I face the same issue.

Thank you for your assistance.

Re: ArcGIS Pro 2.3 Crashes on Startup

KoryKramer — Mon, 11 Feb 2019 13:33:07 GMT

Thanks, Calvin. It is good to know that that seems to be working for now. I'll pass your answer along to the development team so that they can put in a fix for a future release.

Thanks again.

Re: ArcGIS Pro 2.3 Crashes on Startup

KoryKramer — Wed, 27 Feb 2019 19:17:26 GMT

I believe this specific crash is now addressed in https://community.esri.com/docs/DOC-13060-arcgis-pro-23-patch-1