topic Re: ArcGIS Pro license stuck offline in ArcGIS Pro Questions https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-license-stuck-offline/m-p/414906#M18437 <HTML><HEAD></HEAD><BODY><P>Thanks, we will contact our rep to reset the account.</P></BODY></HTML> Thu, 02 Apr 2015 14:30:34 GMT LeoLadefian1 2015-04-02T14:30:34Z ArcGIS Pro license stuck offline https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-license-stuck-offline/m-p/414904#M18435 <HTML><HEAD></HEAD><BODY><P>I took my Pro license offline during the Beta program of ArcGIS Pro.&nbsp; Now that the software has been updated to 1.0, the Prerelease won't open and activate.&nbsp; The issue is my license was offline during the upgrade and now trying to boot up the new install of Arcgis Pro I'm getting an offline license error.&nbsp; Pulling up my account in the license manager doesn't give me an option to revoke:&nbsp; "<SPAN style="color: #b9392f; font-family: Verdana, Helvetica, sans-serif; font-size: 12px;">has taken their ArcGIS Pro license offline. It cannot be reconfigured at this time." </SPAN></P><P><SPAN style="color: #b9392f; font-family: Verdana, Helvetica, sans-serif; font-size: 12px;"><IMG class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/81295_pastedImage_0.png" style="max-width: 1200px; max-height: 900px;" /></SPAN></P><P></P></BODY></HTML> Thu, 02 Apr 2015 12:58:45 GMT https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-license-stuck-offline/m-p/414904#M18435 LeoLadefian1 2015-04-02T12:58:45Z Re: ArcGIS Pro license stuck offline https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-license-stuck-offline/m-p/414905#M18436 <HTML><HEAD></HEAD><BODY><P>Hi Leo,</P><P>Take a look at <A _jive_internal="true" href="https://community.esri.com/message/476605#476605">the last message in this discussion</A>.</P><P>It's probably connected to&nbsp; taking the license offline without Administrator privileges.</P><P>The solution is described in the above mentioned discussion and involves resetting your Pro license through ESRI Technical support.</P><P>Regards,</P><P>Yovav Z.</P></BODY></HTML> Thu, 02 Apr 2015 14:26:05 GMT https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-license-stuck-offline/m-p/414905#M18436 YovavZohar1 2015-04-02T14:26:05Z Re: ArcGIS Pro license stuck offline https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-license-stuck-offline/m-p/414906#M18437 <HTML><HEAD></HEAD><BODY><P>Thanks, we will contact our rep to reset the account.</P></BODY></HTML> Thu, 02 Apr 2015 14:30:34 GMT https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-license-stuck-offline/m-p/414906#M18437 LeoLadefian1 2015-04-02T14:30:34Z