topic Re: Can't activate ArcGIS PRO License on a new computer in ArcGIS Pro Questions https://community.esri.com/t5/arcgis-pro-questions/can-t-activate-arcgis-pro-license-on-a-new/m-p/413689#M18392 <HTML><HEAD></HEAD><BODY><P>Since you have taken it offline, your only option is to contact Tech Support so that they can verify your license</P><P><A class="link-titled" href="https://support.esri.com/en/" title="https://support.esri.com/en/">Esri Support | ArcGIS Technical Support</A>&nbsp;</P></BODY></HTML> Sat, 30 May 2020 20:56:28 GMT DanPatterson 2020-05-30T20:56:28Z Can't activate ArcGIS PRO License on a new computer https://community.esri.com/t5/arcgis-pro-questions/can-t-activate-arcgis-pro-license-on-a-new/m-p/413688#M18391 <HTML><HEAD></HEAD><BODY><P>I was using ArcGIS Pro with offline license on a personal computer but I got it stolen. Now I bought a new computer but I cannot activate the license on this new computer. It says that I’m already using the license offline and I cannot see an option to deactivate it online and reactivate on a new computer.</P><P>Is there anyway to solve this issue? &nbsp;Please help</P><P>arcgispro‌ pro license offline <A href="https://community.esri.com/t5/tag/arcgisprolicensing/tg-p">#arcgisprolicensing</A>‌</P></BODY></HTML> Sat, 30 May 2020 19:32:45 GMT https://community.esri.com/t5/arcgis-pro-questions/can-t-activate-arcgis-pro-license-on-a-new/m-p/413688#M18391 WilsonRodrigues 2020-05-30T19:32:45Z Re: Can't activate ArcGIS PRO License on a new computer https://community.esri.com/t5/arcgis-pro-questions/can-t-activate-arcgis-pro-license-on-a-new/m-p/413689#M18392 <HTML><HEAD></HEAD><BODY><P>Since you have taken it offline, your only option is to contact Tech Support so that they can verify your license</P><P><A class="link-titled" href="https://support.esri.com/en/" title="https://support.esri.com/en/">Esri Support | ArcGIS Technical Support</A>&nbsp;</P></BODY></HTML> Sat, 30 May 2020 20:56:28 GMT https://community.esri.com/t5/arcgis-pro-questions/can-t-activate-arcgis-pro-license-on-a-new/m-p/413689#M18392 DanPatterson 2020-05-30T20:56:28Z Re: Can't activate ArcGIS PRO License on a new computer https://community.esri.com/t5/arcgis-pro-questions/can-t-activate-arcgis-pro-license-on-a-new/m-p/413690#M18393 <HTML><HEAD></HEAD><BODY><P>Hey Wilson,<BR /><BR />I agree with Dan, it would probably be best for you to contact Technical Support so they can verify some deatails about the license and potentially help reset it as well.&nbsp; This scenario actually happens more often than one would think so there are processes in place for when it happens.</P><P></P><P>Hope that helps!</P></BODY></HTML> Tue, 02 Jun 2020 11:53:16 GMT https://community.esri.com/t5/arcgis-pro-questions/can-t-activate-arcgis-pro-license-on-a-new/m-p/413690#M18393 Anonymous User 2020-06-02T11:53:16Z