topic Re: Why does AG Pro 2.3 crash every time I move my head? in ArcGIS Pro Questions

Why does AG Pro 2.3 crash every time I move my head?

MichaelLedwith — Thu, 14 Feb 2019 20:45:14 GMT

Look - there can be no debate that ESRI eff-d up with 2.3. It crashes all the time (five times today). Mostly when I move the GUI but today it also crashed when I was removing a IMG file from the table of contents. I'm going back to 2.2 and sending out a message to everyone I work with (the 2nd biggest user of ESRI products in Scandinavia after ESRI) to roll back to 2.2

Plus the crash files are ginormous. It took over five minutes to send the file through my 1GB network connection.

Chip away at the stone...ESRI is driving people towards QGIS. I hope they realize this.

Re: Why does AG Pro 2.3 crash every time I move my head?

KoryKramer — Thu, 14 Feb 2019 21:09:30 GMT

Michael - sorry you're experiencing crashing in Pro 2.3.

Can you go to C:\Users\<username>\AppData\Local\ESRI\ErrorReports and send the Pro 2.3 crashes to me at kkramer@esri.com

How big are the .dmp files?

Re: Why does AG Pro 2.3 crash every time I move my head?

MichaelLedwith — Thu, 14 Feb 2019 21:16:54 GMT

I've got nine error reports from the past few days of varying sizes.

The one that just happened (when I right clicked to remove and img file) is only 5MB so that can be sent by email but there are a three that are over 20 GB and one that's 13 GB. The rest are between 6 and 8 GB.

I'll send you the smallest one...

Re: Why does AG Pro 2.3 crash every time I move my head?

sarahtocco — Fri, 15 Feb 2019 02:52:22 GMT

Do you have an undocked attribute table? Back in 2.1-ish I would see that a lot and I adapted to having the table docked. 2.3 has crashed on me about 4 times until I realized it could be from an undocked attribute table.

Re: Why does AG Pro 2.3 crash every time I move my head?

KoryKramer — Fri, 15 Feb 2019 03:22:06 GMT

Sarah, have you been submitting the error reports with your email and a description (if possible)?

ArcGIS Desktop Error Reporter Learns Its Manners

Re: Why does AG Pro 2.3 crash every time I move my head?

sarahtocco — Fri, 15 Feb 2019 03:25:12 GMT

I submitted a ticket today.

Re: Why does AG Pro 2.3 crash every time I move my head?

KoryKramer — Fri, 15 Feb 2019 14:09:53 GMT

OK, thanks, Sarah. You'll need to send the analyst the .dmp files associated with the crash (see comments above in the thread for how to find those).

It might also be worth checking your graphics card driver to ensure it is up to date.

EDIT: I also should have noted that as a troubleshooting measure, try switch the rendering engine over to OpenGL to see if it alleviates the crash. This may be an indicator that the graphics card/drivers need attention.

Re: Why does AG Pro 2.3 crash every time I move my head?

GabrielMarcus1 — Sat, 16 Feb 2019 00:12:38 GMT

That was well written, Kory, and funny.

Who has access to the dump reports? I'm exchanging email with tech support over a case and I need to send them the dmp report, though it's attached to the crash report. Seems redundant...

Re: Why does AG Pro 2.3 crash every time I move my head?

KoryKramer — Sat, 16 Feb 2019 00:25:23 GMT

We'd have to know what email address you included with the error report.

If you don't want to share that here, you can email it to me at kkramer@esri.com

Re: Why does AG Pro 2.3 crash every time I move my head?

KoryKramer — Wed, 27 Feb 2019 19:14:55 GMT

https://community.esri.com/docs/DOC-13060-arcgis-pro-23-patch-1 is now available. The patch addresses some of the crashes reported on this thread.

Re: Why does AG Pro 2.3 crash every time I move my head?

sarahtocco — Thu, 28 Feb 2019 02:47:55 GMT

This is great news! Thank you so much for letting us know. I have another issue I ran into that pertains to the field calculator. It does not work properly in edit mode. If you have selected records and used the field calculator and then selected another group of records and calculated the field with a different attribute, it would change the records that were previously selected and not the current selection. I did not see this on the report of bug fixes and figured I may as well mention it here. I was having so many issues with it I had to roll back to 2.2.4. Thanks.

Re: Why does AG Pro 2.3 crash every time I move my head?

ThomasColson — Thu, 28 Feb 2019 12:57:04 GMT

Sadly, 2.3.1 didn't appear to resolve the crashing. Editing an offline-capable-downloaded feature service, made about 30 "fillet tool" edits, deleted about 10 vertices, was in the process of moving my 5th vertice. No crash dump, no plans to open a TS case as likely non-repro, but this is not the first 2.3.x hard crash with no dump I've experienced. Yes all drivers are up to date. Pretty similar to workflows I tested during EAP so something was introduced between then and RC.

Re: Why does AG Pro 2.3 crash every time I move my head?

KoryKramer — Wed, 03 Apr 2019 20:28:41 GMT

Hi sarah tocco‌ I just tried following the steps that you provided and I do not experience what you're describing.

I tried in Pro 2.3.2 fwiw.

If you're still experiencing an issue I'd recommend taking a look at it with technical support.

https://support.esri.com/en/contact-tech-support

Thank you!