topic Re: Uncontrolled zoom out on layout view arcgis pro in ArcGIS Pro Questions

Uncontrolled zoom out on layout view arcgis pro

SamMontoia1 — Thu, 22 Feb 2018 19:57:29 GMT

I have attached a screen capture of ArcGIS Pro behavior. In the short video I click the navigate tool (not shown) and press the shift key as it was my understanding that this would allow me to Window zoom in a part of the map that I am interested in. Instead pressing the shift key causes the zoom of the layout to zoomout to infinity. Why is this happening? and why would anyone want it to happen? It is maddeningly frustrating. similar types of behavior occur when I try to use "Select". This behavior seems to be limited to when the Layout is the activated

I also might add that similar to ArcGIS desktop behavior requiring some combination of pressing "C" or using the Shift key to reset the current tool; I seem perpetually stuck in a rotate view behavior that pressing "C" or "shift" doesn't seem to fix.

Re: Uncontrolled zoom out on layout view arcgis pro

JacobWard — Fri, 20 Apr 2018 18:02:39 GMT

This just started happening to me - the program is essentially unusable, as I have to wait for it to quit zooming out or maddeningly hit Esc to get it to stop. It happens when I press Alt or Shift or simply attempt to left mouse click and drag to pan. Were you able to resolve? Thanks!

Re: Uncontrolled zoom out on layout view arcgis pro

Robert_LeClair — Tue, 24 Apr 2018 21:42:48 GMT

Interesting. I'm running ArcIS Pro 2.1.2, inserted a new layout, inserted a new Map Frame, clicked Navigate, held the Shift key down and Pro zoomed in rather than continuous, infinite zoom out. Just a question - have you seen the Keyboard Shortcuts for Layouts shortcut page? Also, what release of ArcGIS Pro are you using?

Re: Uncontrolled zoom out on layout view arcgis pro

SamMontoia1 — Tue, 24 Apr 2018 21:58:10 GMT

I have just reverted to 2.1.0, and the issue seemed to be resolved, or at least I could avoid it. I didn't do anything specific, and I would say that this issue was at 2.0. Next time I will note it more carefully.

Re: Uncontrolled zoom out on layout view arcgis pro

Carl-MichaelAoanan — Fri, 18 May 2018 18:18:33 GMT

I'm having the same problem as well, and have yet to find a solution. I find that if I restart my computer, and the program, then it works seamlessly about 30% of the time. If it doesn't work, I have to restart everything again. It's very frustrating.

Re: Uncontrolled zoom out on layout view arcgis pro

KoryKramer — Sun, 20 May 2018 13:06:05 GMT

Sam Montoia‌, Carl-Michael Aoanan and Jacob Ward ‌ We're sorry that you're experiencing this issue in ArcGIS Pro. What antivirus are you using? Could it be Webroot?

Please let us know.

Re: Uncontrolled zoom out on layout view arcgis pro

JacobWard — Sun, 20 May 2018 13:57:44 GMT

I am using Webroot! That seems like a promising lead. What can I do? Thanks

for your help!

Re: Uncontrolled zoom out on layout view arcgis pro

KoryKramer — Sun, 20 May 2018 14:03:18 GMT

We have a bug logged that seems to be related to having Webroot installed on the machine.

[BUG-000086476: The Zoom In, Zoom Out, and Pan tools from the toolbar become stuck in ArcMap after pressing the corresponding Z, X, and C hot keys.] I didn't want to just jump to that conclusion on this post before I heard back from one of you.

We're actively investigating this issue, but unfortunately, for now there is no listed workaround. I'm not familiar with Webroot, but is there a way to quickly disable it. At least for testing, you might disable it, work in Pro and see if it alleviates the behavior.

Re: Uncontrolled zoom out on layout view arcgis pro

SamMontoia1 — Sun, 20 May 2018 14:11:01 GMT

I would just like to confirm that I am also using Webroot. It's an intermittent issue. I can't pinpoint the action or set of actions that I engage in that cause the behavior. but I am interested in this Webroot bug as an explanation, and of course resolution.

Re: Uncontrolled zoom out on layout view arcgis pro

Carl-MichaelAoanan — Sun, 20 May 2018 17:21:25 GMT

I'm running Sophos antivirus. I wonder if this bug that you found might also be applicable to this software, as it might be something worth looking into as well.

Re: Uncontrolled zoom out on layout view arcgis pro

KoryKramer — Mon, 21 May 2018 12:49:13 GMT

Thanks to everybody for replying. So 2 of 3 are running Webroot and 1 Sophos. Carl-Michael, there are notes in the bug report saying that some customers have reported the behavior while running Sophos and Symantec but the vast majority are running Webroot. Note that we're investigating the issue, so that we're not entirely sure about the cause. There is a thread here https://community.esri.com/thread/53112 that seems like it is the same you're running into where the user can hit the c or g key to stop panning. See if that stops the zooming.

Re: Uncontrolled zoom out on layout view arcgis pro

Carl-MichaelAoanan — Wed, 23 May 2018 00:17:32 GMT

Neither the c nor g keys work. I have to press Esc to make the zooming stop. When I press either the c or g keys, it starts to zoom in/out continuously until I stop it.

Re: Uncontrolled zoom out on layout view arcgis pro

Carl-MichaelAoanan — Wed, 23 May 2018 00:21:43 GMT

I do have an update, as I have been experimenting with this quite a bit recently. I have found that I often have Google Chrome open while using ArcGIS Pro or ArcMap. It seems like having Chrome open at the same time has a tendency to make the cursor in Pro/Map get stuck and become dysfunctional, forcing me to reboot the computer. When I use a different browser, like Microsoft Edge, this problem doesn't occur at all (I'm running Windows 10). I don't know if there is some sort of compatibility issue but I have found that this works for me 100% of the time. Note, I have not disabled my Sophos Antivirus software at any point, so this seems to be a weird, but functional workaround to the problem.

Re: Uncontrolled zoom out on layout view arcgis pro

LoganSuhr_PSE — Thu, 28 Jun 2018 15:20:26 GMT

From the very first version all the way through v 2.2.0 now and I have had almost the exact same experience with Pro and Chrome. In particular, Google sites like Gmail will almost guarantee that my cursor will be stuck. In my case, it is the rotate tool.

I have had some success by making sure Chrome and Pro are closed, then open Chrome and clear the following:

Download History

Cookies *

Cached Images and Files *

Passwords

Autofill Form Data

Content Settings *

Hosted App Data *

It's probably more than needs to be cleared, but it generally works and saves me from rebooting. I placed an * by what might be a likely culprit. I am also a Webroot user.

I would love to hear more from Esri on this. It is essentially forcing me to become an Edge or IE user and is extremely annoying in general...

Re: Uncontrolled zoom out on layout view arcgis pro

KoryKramer — Fri, 29 Jun 2018 14:29:13 GMT

Logan, what antivirus are you running?

Re: Uncontrolled zoom out on layout view arcgis pro

LoganSuhr_PSE — Fri, 29 Jun 2018 14:46:49 GMT

Webroot SecureAnywhere

Re: Uncontrolled zoom out on layout view arcgis pro

KoryKramer — Sun, 01 Jul 2018 13:50:46 GMT

Thanks.

Re: Uncontrolled zoom out on layout view arcgis pro

deleted-user-ntyckxP5KpJO — Wed, 04 Jul 2018 04:44:55 GMT

I've had the same issue for desktop, on and off for a while now.

This was the response I got from Webroot:

To help diagnose the issue you are experiencing, we would like you to try disabling the Identity Shield. Please follow the instructions below.

1. Open Webroot SecureAnywhere.
2. Open the "Identity Protection" menu on the right.
3. Click the Identity Shield toggle so that the white status indicator is to the RIGHT.
4. If prompted, complete the CAPTCHA and click "Enter."
5. Test the issue you have been experiencing to see if it occurs when the Identity Shield is disabled.

Once you are done testing, we recommend you re-enable your Identity Shield now by repeating steps 1-4, changing the toggle to read "Identity Shield is On."

** If the issue STILL OCCURS when the Identity Shield is Off, please reply to this message to let us know and we will continue to troubleshoot. In this case, there is no need to complete any steps below this line.

-- -- -- -- -- -- -- -- -- -- --

** If the issue DOES NOT OCCUR when the Identity Shield is Off, please follow the steps below:

1. Click the gear next to "Identity Protection" and then click on the "Application Protection" tab.
2. Reply to this message to say that the issue DOES NOT OCCUR when the Identity Shield is Off. In your reply, be sure to include which items are listed in the Protected Applications window, and whether each item is set to Protect, Allow, or Deny.

I am not able to try this due to administration permissions. Let me know if it helps any of you.

Re: Uncontrolled zoom out on layout view arcgis pro

KoryKramer — Wed, 04 Jul 2018 12:38:15 GMT

For those on the thread with Webroot, please try the steps that Ellen has shared and let us know whether that works.

Re: Uncontrolled zoom out on layout view arcgis pro

LoganSuhr_PSE — Thu, 26 Jul 2018 19:35:21 GMT

For the last two weeks I have been testing Ellen's workflow. Since turning Identity Shield off, I have not experienced the cursor issue. Thanks Ellen!