topic Re: ArcGis Pro software update is not working in ArcGIS Pro Questions

ArcGis Pro software update is not working

DaveP — Fri, 28 Aug 2020 16:56:46 GMT

Hi all,

When I log into ArcGIS Pro (version 2.6.0), I am prompted with a message saying that "a software update is available for ArcGIS Pro". When I try to download the update, it fails and I prompted with the following error message; "ArcGis Pro and ArcGIS Pro Help must be installed in the same installation context (both as per user, or both as per machine)".

Any guidance or advice on how to resolve this issue would be much appreciated.

Many thanks.

Re: ArcGis Pro software update is not working

LukasFalk — Fri, 28 Aug 2020 21:50:55 GMT

Hello Dave,

I hope your doing well on this Friday evening. I took a look into our internal CRM to see if anyone else had experienced your error. I did find one situation where someone had the same error message thrown. They were able to alleviate this by uninstalling then reinstalling ArcGIS Pro from their MyEsri page. I would suggest trying this on your end to see if it will resolve the issue. You can reference the URL below to see what the MyEsri installation process looks like. Let me know how that goes for you.

How To: Download and install Esri software from My Esri

I hope this helps!

Lukas

Re: ArcGis Pro software update is not working

DaveP — Sun, 30 Aug 2020 08:44:02 GMT

Hi Lukas,

Thank you for the advice, your suggestion seems to have fixed the issue.

Many thanks.

Re: ArcGis Pro software update is not working

DaveP — Fri, 30 Oct 2020 12:36:26 GMT

Hi Lukas,

I am again experience the same issue when trying to download a software update for ArcGIS Pro, the following error message is received "ArcGis Pro and ArcGIS Pro Help must be installed in the same installation context (both as per user, or both as per machine)". I am not sure if the issue was ever really fixed in the first instance, are you able to provide any advice?

Many thanks.

Re: ArcGis Pro software update is not working

MDPSAdmin — Wed, 20 Jan 2021 06:56:50 GMT

same issue ..

attached is log file ...