topic Re: Script Error ArcPro in ArcGIS Pro Questions

Script Error ArcPro

MatthewLambert1 — Wed, 25 Mar 2020 20:42:54 GMT

I recently purchased a home license for personal use. When I attempt to log into ArcPro a script error occurs and the programs closes out. I have had no issues with the online or desktop versions. Any advice?

Re: Script Error ArcPro

DanPatterson_Retired — Wed, 25 Mar 2020 23:20:45 GMT

Problem: On some systems, running any Geoprocessing tool in ArcToolbox results in Microsoft Script Errors and the tool d…

Bug: Internet Explorer script errors are generated when running any geoprocessing tool from ArcToolbox on some systems t…

And on those pages there are other links.

Those errors are quite old, is your machine operating system up to date?

Re: Script Error ArcPro

DrewFlater — Fri, 27 Mar 2020 08:01:02 GMT

I would guess it is internet explorer that is out of date (yeah might be OS too).

IE-based browser is embedded in several places in the app, including this initial sign in screen for your home use ArcGIS Online licensed account.

The javascript errors Dan Patterson‌ mentions are old ArcMap errors that occurred when opening a geoprocessing tool, as in ArcMap days all tool dialogs were html forms.

Re: Script Error ArcPro

MatthewLambert1 — Fri, 27 Mar 2020 13:43:12 GMT

Thank you for your reply.

I just downloaded the new Microsoft Edge browser and continue to get the same error (same error occurred in Chrome and Explore browsers too). My OS (Windows 10) is all up to date as well.

Not sure what to try next....

Re: Script Error ArcPro

DanPatterson_Retired — Fri, 27 Mar 2020 14:16:06 GMT

try a repair or complete uninstall of Pro, maybe it will get rid of the gremlins, those errors are related to old things

Re: Script Error ArcPro

MatthewLambert1 — Fri, 27 Mar 2020 14:20:06 GMT

Thanks for the help Dan, those were the first two things I tried.

Re: Script Error ArcPro

DanPatterson_Retired — Fri, 27 Mar 2020 14:40:46 GMT

Matthew Lambert‌ I suspect that you will have to file a Tech Support case to see if they can solve it.

I can't find anything on the Support Site but I am not an employee and they may have more information.

Keep us posted if you find anything.

Drew Flater‌ ... an FYI if you have further thoughts

Re: Script Error ArcPro

MatthewLambert1 — Fri, 27 Mar 2020 14:44:43 GMT

Thanks Dan, I appreciate your input.

If/ when I am able to get this issue resolved I will post the solution I used on here.

Re: Script Error ArcPro

DrewFlater — Fri, 27 Mar 2020 14:57:00 GMT

These other browsers will have no impact on Pro, which is hardwired through it's WPF architecture to use Internet Explorer only. IE 11 or above is required. Check the other system requirements here

https://pro.arcgis.com/en/pro-app/get-started/arcgis-pro-system-requirements.htm

And use the Can I Run It? link to analyze your system.

Can You Run It?

Re: Script Error ArcPro

MatthewLambert1 — Fri, 27 Mar 2020 15:21:37 GMT

Thanks Drew,

I didn't realize that was how Pro was configured. I ran the "Can you run it" and it said I could. I have IE 11 installed on my machine, launching Pro from the app icon or the IE 11 browser still causes the same error to occur.

Re: Script Error ArcPro

DanPatterson_Retired — Fri, 27 Mar 2020 16:33:37 GMT

Are you sure that you had an updated Windows and Edge before you installed Pro? I still think you have remnants (windows 7?) or really old stuff somewhere.

Re: Script Error ArcPro

MatthewLambert1 — Fri, 27 Mar 2020 16:59:59 GMT

That is possible, however, just a year ago I installed an brand new SSD on this machine with a clean version of Windows 10, and I am pretty sure that when IE 11 was installed as well.

Re: Script Error ArcPro

ShilpiJain — Fri, 27 Mar 2020 20:04:24 GMT

This seems to be the issue while signing in using Google credentials. Please refer the knowledge article here and try the workaround steps.

Bug: Unable to sign in to ArcGIS Online from ArcGIS Pro using Google credentials