topic Re: Error while starting ArcGIS Pro !!! in ArcGIS Pro Questions

Error while starting ArcGIS Pro !!!

Rohit_Venkat_GandhiMendadhala4 — Fri, 02 Sep 2016 03:39:56 GMT

When I am trying to install ArcGIS Pro 1.3, Im facing an issue while start-up like " Arc GIS pro has encountered a serious problem".

Even I have tried and verified with the "Can you run ArcGIS pro" [CanYouRunIt?], everything was fine and my system was compatible. The minimum RAM mentioned was 4gb and the recommended was 8gb. My system has 4gb ram. I have also updated my graphic drivers AMD Radeon HD 7600 and Intel Graphic drivers. But the issue was not resolved. Anyone please let me know the perfect working solution for this problem.

Re: Error while starting ArcGIS Pro !!!

DanPatterson_Retired — Fri, 02 Sep 2016 04:21:48 GMT

Does arcmap run properly?

What type of license do you have for ArcGIS Pro?

Does it fail during the installation or while you are trying to start a new new project?

Re: Error while starting ArcGIS Pro !!!

Rohit_Venkat_GandhiMendadhala4 — Fri, 02 Sep 2016 04:24:50 GMT

Iam using currently ArcMap 10.1.3 which is running perfectly fine. I have a student license which was given by my instructor. When I am opening Arc GIS Pro 1.3 it says initializing and then it gives the error which was mentioned in the above screen shot.

Re: Error while starting ArcGIS Pro !!!

DanPatterson_Retired — Fri, 02 Sep 2016 04:32:40 GMT

no screen shot. I suspect that the Instructor gave you explicit instructions on installation and use. I would refer to those. Your institution is responsible for the maintenance and support of the student software, in the first instance. So contact the instructor just in case your ArcGIS online profile hasn't been activated or, more importantly, you haven't been given permission to use ArcGIS PRo yet. In order to use PRO, certain 'things' have to be done by the person administrating your educational account... if they aren't done, you won't have access to PRO.

Good luck

Re: Error while starting ArcGIS Pro !!!

Robert_LeClair — Fri, 02 Sep 2016 17:06:29 GMT

Some things to troubleshoot:

If you've installed an earlier release of Pro before upgrading to Pro 1.3, it's best to do a complete uninstall of the original product.
If you've installed an earlier release of ArcGIS Pro, I'd recommend uninstalling Python 3.4 as the components are now part of the 1.3 installation.
Determine from your administrator if you're licensed to run Pro. If not, they'll have to authorize your Named User account.
Upgrade your .NET Framework to 4.6.1 or higher.
Update your video card driver by determining the make/model of your card. Then go directly to the manufacturer's website to download the driver. Windows Update will not provide the latest driver for your video card.

Re: Error while starting ArcGIS Pro !!!

Rohit_Venkat_GandhiMendadhala4 — Fri, 02 Sep 2016 18:36:46 GMT

I have tried all the above steps and fixes. But even then the error is persisting. I do not understand the exact reason why it's happening. I have tried to reinstall it. But even then it didn't work.

Re: Error while starting ArcGIS Pro !!!

DanPatterson_Retired — Fri, 02 Sep 2016 18:40:15 GMT

what did your administrator say about the licensing type you were set up for?

did they confirm you were allowed to use it?

Re: Error while starting ArcGIS Pro !!!

Rohit_Venkat_GandhiMendadhala4 — Fri, 02 Sep 2016 18:42:39 GMT

Yeah its perfect, even the authorization code is working. The installation was also successful. Only the error is at the start up screen

Re: Error while starting ArcGIS Pro !!!

DanPatterson_Retired — Fri, 02 Sep 2016 19:03:49 GMT

then you have a couple of choices

Are you restricted to using it on one machine? what Type of license were you set up for???

If you are allowed to use it on another machine, try it there to determine whether it is your machine or your profile

Download and install—ArcGIS Pro | ArcGIS for Desktop

read this section and follow the links

If you have an ArcGIS Online Named User account, start ArcGIS Pro, and use your credentials to sign in. If these credentials do not work, contact your administrator to learn which type of license you are using, and obtain the information necessary to authorize your license.

If you are an administrator, the steps you follow to authorize your licenses depend on the type of license you are using. By default, ArcGIS Pro uses Named User licensing, but you have the option to convert licenses to Concurrent Use or Single Use licenses in My Esri.

If you can use it elsewhere but not on your machine...reset your application profile on your machine which may have an error and start the authorization again

Re: Error while starting ArcGIS Pro !!!

Robert_LeClair — Fri, 02 Sep 2016 19:22:33 GMT

An older thread on Pro 1.0 but another avenue to try - https://community.esri.com/thread/130078

And delete similar files from your user profile"

C:\Users\<user profile>\AppData\Roaming\ESRI\ArcGISPro
C:\Users\<user profile>\AppData\Roaming\ESRI\ArcGISPro1.0
C:\Users\<user profile>\AppData\Local\ESRI\ArcGISPro
C:\Users\<user profile>\AppData\Local\ESRI\ArcGISPro.exe_Url_hkdcc5obbrc12pd4cpazeniq3020y2oq
C:\Users\<user profile>\AppData\Local\ESRI\ArcGISPro.exe_Url_usrdyax2a4fbxzcclmgcafuxifk3o351
C:\Users\<user profile>\AppData\Local\ESRI\ArcGISPro1.0

Could be a corrupt user profile...

Re: Error while starting ArcGIS Pro !!!

Rohit_Venkat_GandhiMendadhala4 — Fri, 02 Sep 2016 20:00:32 GMT

Hi Robert,

This is the first time I am installing ArcGIS Pro 1.3, I have never used any earlier versions. So, I think there could not be any earlier versions installed on my system.

Re: Error while starting ArcGIS Pro !!!

Robert_LeClair — Fri, 02 Sep 2016 20:02:51 GMT

Hi Rohit -

Understand. Install ArcGIS Pro on another machine then (for testing purposes) and log into Pro with your Named User Account. Does ArcGIS Pro crash on that machine? Pls advise.

Regards,

Robert

Re: Error while starting ArcGIS Pro !!!

Rohit_Venkat_GandhiMendadhala4 — Fri, 02 Sep 2016 20:04:20 GMT

Hi Dan,

Iam not restricted to use it on a single machine. But im interested in using ArcGIS pro on my personal laptop, so that it would be easy for me to get the hands on experience and working knowledge about pro. I have no issues with ArcMap which is perfectly running. This issue occurs only with ArcGIS pro. I do not understand why this is happening.

Re: Error while starting ArcGIS Pro !!!

Rohit_Venkat_GandhiMendadhala4 — Fri, 02 Sep 2016 20:07:32 GMT

Sure, I will be trying to install the same software in my friends machine and let you know if it works or not

Re: Error while starting ArcGIS Pro !!!

Rohit_Venkat_GandhiMendadhala4 — Fri, 02 Sep 2016 20:27:08 GMT

Hi Robert,

I have tried in another machine with 8GB RAM. Its working fine. So should I conclude that the problem is only with the RAM but not the system.

Re: Error while starting ArcGIS Pro !!!

DanPatterson_Retired — Fri, 02 Sep 2016 20:38:04 GMT

I would run that system check again... I suspect that you ran it under the ArcMap area, perhaps not under the PRO section or you may be missing the first warning about the Net framework... check and read carefully, it is all there.

ArcGIS Pro 1.3 system requirements—ArcGIS Pro | ArcGIS for Desktop

Re: Error while starting ArcGIS Pro !!!

Robert_LeClair — Fri, 02 Sep 2016 20:42:30 GMT

Pro will work with 4GB of RAM but is a "less than enjoyable user experience" I'd run the "Can you Run It (Pro)" on both machines to see what the differences are: http://cyri.systemrequirementslab.com/Client/Standard/?apikey=50F41142-39B0-4061-97C2-BA7B7FE43D0E&refid=1186&item=12433

Re: Error while starting ArcGIS Pro !!!

Rohit_Venkat_GandhiMendadhala4 — Fri, 02 Sep 2016 20:51:53 GMT

Hi Robert,

I have just compared my laptop's "Can you run ArcGIS pro 1.3" with that having 8GB RAM. Every thing was perfect and almost same except for the RAM problem. My laptop has just passed the minimum requirements.My friends laptop passed the recommended requirements. I hope that is the only difference.

Re: Error while starting ArcGIS Pro !!!

Robert_LeClair — Fri, 02 Sep 2016 20:55:41 GMT

Without diving deep in hardware specs/requirements, it's "possible" the RAM difference was causing the crash. Sometimes antivirus programs do weird things too. I guess since it works on a colleagues PC, then this thread is somewhat resolved. Last question - besides the RAM difference, is the make/model of the PC similar or vastly different?

Re: Error while starting ArcGIS Pro !!!

Rohit_Venkat_GandhiMendadhala4 — Fri, 02 Sep 2016 20:59:50 GMT

My laptop make is Dell Inspiron 5520 with 4GB RAM and 500 GB HD. My friends laptop make is HP with 8GB RAM and 1 TB HD. That's only the information i have about the laptop make.