topic Re: ArcGIS Pro crashes when adding data in ArcGIS Pro Questions

ArcGIS Pro crashes when adding data

MikeBricker1 — Sun, 03 Apr 2016 23:32:00 GMT

When I add data to ArcGIS Pro I get a Windows error message (image below) about a faulty MSVCR100.dll. I can open up projects that I created using Pro v1.1, but if I try to add data to the project it will crash. After creating a new project in version 1.2, as soon as I try to add data the program will crash. My manager and my computers were both built last November with the same specs and his computer runs Pro without any issues.

My Internet/GeoNet searches haven't resulted with anyone having similar issues. If anyone could help me out with this it would be greatly appreciated.

Things I have tried:

I have uninstalled and reinstalled ArcGIS Pro 1.2. I had originally updated from 1.1 using the ArcGIS Pro updater.

I have updated my graphics card drivers.

I deleted my C:\Users\<user profile>\appdata\local\esri folder.

Computer Specs:

Windows 7 Professional

Graphics Card NVIDIA GeForce GTX 970

Processor i7-4790 3.6 GHz

RAM 16 GB

Regards,

Mike

Re: ArcGIS Pro crashes when adding data

DanPatterson_Retired — Mon, 04 Apr 2016 00:00:15 GMT

did you check hardware specs?

ArcGIS Pro 1.2 system requirements—ArcGIS Pro | ArcGIS for Desktop

ArcGIS Pro 1.2 system requirements— Video Specs

Re: ArcGIS Pro crashes when adding data

MikeBricker1 — Mon, 04 Apr 2016 00:21:48 GMT

Hi Dan,

I have checked all the specs and my PC falls within the recommended/optimal range for hardware.

Also for software I have Microsoft .NET 4.5.2 and IE v11 installed.

Cheers,

Mike

Re: ArcGIS Pro crashes when adding data

DanPatterson_Retired — Mon, 04 Apr 2016 00:30:43 GMT

out of ideas, except for the windows 7 thing, but I would have a look around ArcGIS for Desktop Installation support in case someone has posted over there, but I haven't seen that error for an msvrc file in a while

Re: ArcGIS Pro crashes when adding data

curtvprice — Mon, 04 Apr 2016 00:37:08 GMT

Always a good idea to update your graphics adapter drivers when you run into things. A good way to check to see if this is the issue is to go into your windows devices, disable your graphic adapters and you will get a generic 640x480 screen. Try to launch Pro in your tiny screen and add data. If you don't get a crash the graphics driver is a reasonable suspect.

Re: ArcGIS Pro crashes when adding data

MikeBricker1 — Tue, 05 Apr 2016 02:53:14 GMT

Dan, Thank you for your suggestions, and referring this to the Desktop Install. Cheers!

Re: ArcGIS Pro crashes when adding data

MikeBricker1 — Tue, 05 Apr 2016 02:59:11 GMT

Hi Curtis,

I disabled my display adapter and launched Pro. Unfortunately the program still crashed with the same error message after adding data. The graphics card drivers are all up to date though.

On the plus side the screen size reminded me of using computers in the early 90's..

Re: ArcGIS Pro crashes when adding data

curtvprice — Tue, 05 Apr 2016 04:15:15 GMT

Well, at least we now know it's not the display adapter!

Re: ArcGIS Pro crashes when adding data

curtvprice — Tue, 05 Apr 2016 04:17:44 GMT

The message about MSVCR100.dll makes me wonder about .dll hell -- i.e. some other program installed a version of this resource that Pro doesn't like. Unfortunately, a repair install usually would solve or at least identify these issues. I would take this to tech support, they may be able to help you out.

Re: ArcGIS Pro crashes when adding data

MikeBricker1 — Tue, 05 Apr 2016 04:38:17 GMT

Thanks Curtis, I think you are right. I will escalate this up to tech support, and post back if I get a solution.

Re: ArcGIS Pro crashes when adding data

LaureneKoman — Tue, 05 Apr 2016 16:19:05 GMT

Can you confirm that msvcr100.dll is installed in \bin of your ArcGIS Pro installation and that the version of the file is 10.0.30319.1. It might be a good idea to check your system folder and your system path variable and search for msvcr100.dlls that are in those locations to compare the version with the one Pro installs.

Thanks
Laurene Koman

ArcGIS Installation Team

Re: ArcGIS Pro crashes when adding data

MikeBricker1 — Tue, 05 Apr 2016 22:15:53 GMT

Hi Laurene,

I have checked the msvcr100.dll in those locations and the list below is the path and version number for that dll.

ArcGIS\Pro\bin 10.0.30319.1

Windows\System32 10.0.40219.332

Im not sure if relevant but here are the msvcr100.dll versions installed for City Engine which runs fine.

Esri\CityEngine2015.1 10.0.30319.1

CityEngine2015.1\jre\bin 10.0.40219.1

Also here is a msvcr100.dll version for my graphics card.

Program Files (x86)\NVIDIA Corporation\LED Visualizer 10.0.30319.460

And a few other versions for other software installed.

Program Files (x86)\Google\Google Earth Pro\client 10.0.40219.1

Program Files\QGIS Lyon\bin 10.0.40219.1

So the Pro and System32 dll are different, however I checked my manager's pc (same build) and he has the same versions for his Pro and System32 dll.

Thanks,

Mike

Re: ArcGIS Pro crashes when adding data

LaureneKoman — Wed, 06 Apr 2016 15:32:38 GMT

Mike,

I passed this by a Pro developer and this was the reply:

My current guess on this crash is just a video card driver crash. I know he said he's got the latest driver, but we should confirm he downloaded the drivers directly from Nvidia, not from Windows Update.

Re: ArcGIS Pro crashes when adding data

MikeBricker1 — Thu, 07 Apr 2016 22:49:24 GMT

For updating my drivers I am using the Nvidia GeForce Experience application.

I am currently running the latest Nvidia driver version 364.72 (released 3/28/16).

Re: ArcGIS Pro crashes when adding data

Santa_RosaFlorida — Thu, 27 Apr 2017 19:32:40 GMT

You are not alone...mine keeps crashing and won't let me send a report. I am trying to add the tax parcel viewer into my 1.4 but it crashes. Anyone have any helpful suggestions?

Re: ArcGIS Pro crashes when adding data

TunaUnsal — Tue, 02 Oct 2018 07:38:25 GMT

Any solution found to this problem? I am having a similar problem in my Pro 1.2. I can add a layer to my 3D scene which I already created but I can not create a new scene or a new project from scratch. I can navigate in the old project with no problem but can not add another elevation source.

A year ago when I first created this project there were no such issues.

Re: ArcGIS Pro crashes when adding data

DanPatterson_Retired — Tue, 02 Oct 2018 09:08:51 GMT

a lot has changed in Pro since version 1.2, can you upgrade to see if the issue is resolved in subsequent versions?

Re: ArcGIS Pro crashes when adding data

TunaUnsal — Tue, 02 Oct 2018 12:08:40 GMT

I know but unfortunately we do not currently have a maintenance contract and 1.2 is the newest version we can have.