topic Re: Sticky Cursor in ArcGIS Pro Questions

Sticky Cursor

NathanKoski1 — Thu, 16 Mar 2017 16:34:48 GMT

I keep having an nearly ever present issue where my cursor gets stuck on a specif tool and no matter what I do it does not switch to what I want it to be. It is most commonly the rotate camera tool, but often just the pan tool. It makes using ArcPro for editing maps impossible to work on.

Before you ask:

My keyboard keys are not stuck
If I hold down the control key, I can sometimes get it to switch to the tool I want while the key is held down.
Hitting no other key fixes the issue.
It most commonly seems to happen if I have to switch to say google chrome, and switch back to arcpro
Restarting my whole computer will sometimes fix the issue.
The issue comes and goes as it wants, I can't do anything to stop it.

Re: Sticky Cursor

DanPatterson_Retired — Thu, 16 Mar 2017 18:19:49 GMT

If would rule out things in the following order, if possible

try the project and workflow on a different machine
try a different project with the same workflow on the same
try different hardware
update drivers directly from the manufacturer and now windows

Is it possible to do any of the above, and if so, was there a difference in behaviour

Re: Sticky Cursor

NathanKoski1 — Fri, 17 Mar 2017 17:25:08 GMT

The workflow does not seem to matter. I have had the issue begin on startup of ArcPRO. It does still happen on a different machine in my office which uses different hardware. However, I do not have this issue on my home computer, at least that I have found.

I did try to update my drivers to newest version, and it didn't help. Though it seems to happen slightly less while I have my gmail in chrome closed. No idea why.

Re: Sticky Cursor

DanPatterson_Retired — Fri, 17 Mar 2017 17:34:56 GMT

Chrome.... heard about it before causing disparate issues, I use Edge mostly or IE11 at worse

anti-virus? avg, kasp-somthing ... heard it before, similar thing, sometimes issues

firewall? at work I presume... you may not have the ability to deal with it

network? for data sources?

I never have had issues with windows 10, standalone, Mcafee, no firewall and definitely no network data or connections, on a high-end desktop. Same for laptop... Surface book ditto for everything else.

The home thing, suggests that it is the work environment and the things you may not have control over. Since I work in a large organization, there are the IT 'issues', however, we have the ability to say... no, do it this way... so we tend not to run into problems where IT dictates configurations downward, rather than needs driven upward.

Re: Sticky Cursor

NathanKoski1 — Fri, 17 Mar 2017 17:38:01 GMT

It could be the Anti-virus or perhaps chrome. I believe those two things are the ones me and my co-worker have in common. Thanks for you input. I wouldn't have thought about the anti-virus interfering.

Re: Sticky Cursor

DanPatterson_Retired — Fri, 17 Mar 2017 23:30:47 GMT

Let us know if this was the issue, so you can close the thread

Re: Sticky Cursor

LeahBowyer — Thu, 30 Aug 2018 19:12:48 GMT

Any solution? I am having the same issue in desktop and Pro. We are looking into Webroot (antivirus) causing the issue, but as that is an agency wide software - it is possible that we cannot make that change.

https://community.esri.com/thread/53112

The above thread refers to the Webroot compatibility issue, but I'm experiencing multiple tools getting stuck like in this thread.

Thanks,

Re: Sticky Cursor

DanPatterson_Retired — Thu, 30 Aug 2018 20:09:38 GMT

https://community.esri.com/search.jspa?q=Webroot sticks a lot in the search as well... you might want to troll the others as well.

Re: Sticky Cursor

EricAnderson17 — Thu, 30 Aug 2018 21:38:32 GMT

The following defect could be related, it was logged specifically towards the Webroot antivirus:

BUG-000086476: The Zoom In, Zoom Out, and Pan tools from the toolba..

A possible workaround is to Hit the C,X, or Z keys in ArcMap to free up the respective tool (C for the Pan tool, X for the Zoom Out tool, and Z for the Zoom In tool).

If you want to open a ticket with Support, we can investigate this more thoroughly and attach you to the defect if we confirm its related.

-Eric

Re: Sticky Cursor

LeahBowyer — Thu, 13 Sep 2018 14:51:12 GMT

Thank you, Eric.

Unfortunately, our only proven method thus far has been to "Shut down Protection" from the Webroot icon in the system tray - after changing our Webroot policies to make this an option. We are aware of the key fixes, but in certain instances - specifically with the Rotate tool - our only option before was to restart ArcGIS Pro and hope for the best or completely reboot our system.

We originally created a case (#02099804) on 4/13/2018 regarding the rotate tool. From that ticket, "V" will sometimes be the "hotkey" to resume normal tool functions in ArcGIS Pro, but the issue still exists without a foolproof workaround.

Hope this helps,

Leah

Re: Sticky Cursor

AdamKurowski — Thu, 14 Feb 2019 13:25:13 GMT

Please see the WebRoot antivirus compatibility related threads. https://community.esri.com/thread/53112

They seem similar. There is a solution there to create an exception within WebRoot.

In our network environment, we would have to create a new work group to apply the exception within WebRoot. So we looked for an alternative. My IT staff discovered a work around that has created a stable environment for me while WebRoot antivirus is running without any alterations. This solution may work for other and similar issues too.

The resolution was

Log out of all instances of ESRI ArcGIS and Pro
Open Internet Explorer
Tools > Compatibility View Settings
Add arcgis.com

One caveat is that if you are an Internet Explorer user, I am not, you may at some point clear your browser history, cache, etc. This may wipe out the Compatibility View Setting. So check this if the problems return.

Re: Sticky Cursor

ShaunDillon1 — Tue, 19 Mar 2019 21:05:17 GMT

I am also having this issue but we use McAfee antivirus.

My curser (?) also sometimes gets stuck on zooming in or out and it just keeps trying to zoom and I have to do a hard shutdown of "Pro"

Re: Sticky Cursor

AnaVilla2 — Thu, 28 Mar 2019 05:13:02 GMT

I have the same problem, I tried everything and It's impossible... so let me know if you have a real solution.

Re: Sticky Cursor

SimerVirdi — Wed, 05 Jun 2019 19:01:33 GMT

I just had this problem and pushed ctrl + v and it fixed it, not sure why it but it worked for me.

Re: Sticky Cursor

mrmark — Wed, 05 Jun 2019 23:54:43 GMT

Curious why this thread was marked "Answered" when there is no actual answer. Still happening with ArcGIS Pro 2.3.3.

On 40 identical Windows 10 PCs (same hardware, same software image) it happens on different machines and different project almost every day. I've had inquiries from faculty and students in other locations across campus about this behavior. It also happens intermittently on our application virtualization server (Citrix), which is reset every night, and every time you run an application it is effectively a new install of Windows 10 anyway.

Most commonly it doesn't get "stuck" on the rotate view tool, it just turns into the rotate view tool, and the only way to reliably get back to work is to restart the machine. Sometimes just restarting ArcGIS Pro helps, but not usually. As others have said, restarting it generally starts up with the rotation tool (or whichever they have trouble with, Pan, etc.) whether it is a new blank project or opening an existing project.

An issue that effectively stops all work should be a top priority for fixing.

Re: Sticky Cursor

KoryKramer — Thu, 06 Jun 2019 12:58:22 GMT

Mark,

What antivirus is running on the machines the experience this issue?

From this thread, https://community.esri.com/thread/53112, and notes on the bug, it is almost always Webroot. My understanding is that this is not caused by code in our software (i.e. we're not able to fix it), so we'll need to update the status of that bug. Let us know what antivirus is on those machines and I'd recommend contacting that vendor to report the issue and have them provide guidance on the correct settings to mark applications as exceptions.

Re: Sticky Cursor

mrmark — Fri, 07 Jun 2019 21:17:14 GMT

The only anti-virus is the Windows Defender built into Windows 10. The lab is closed access and gets reset to our base image every night. The Citrix Workspace is configured the same, except your "machine" will be recycled 30 minutes after you disconnect or immediately if you log off.

Re: Sticky Cursor

RobCopland — Wed, 30 Oct 2019 16:48:34 GMT

I have the same issue.

Dell laptop running Sophos antvirus.

Happens randomly, sometimes stuck on rotate, sometimes, pan, sometimes zoom in or out.

Sometime restarting Pro fixes it, other times I have to reboot the machine.

Re: Sticky Cursor

RobCopland — Wed, 06 Nov 2019 16:37:33 GMT

I now notice that I am getting the same cursor sticking issue in ArcMap 10.7.1.

No such problems in QGIS.

Re: Sticky Cursor

deleted-user-yFo_UoWEJbkc — Mon, 20 Apr 2020 01:16:40 GMT

I just encountered this problem (stuck on rotate tool) and came across this thread. What worked for me was doing a "Save as..." and simply renaming the project. I didn't even have to close and restart Pro. As soon as it saved as a new project, the tool was back to normal.

For that reason, I'm skeptical about it being caused by the anti-virus thing. Instead, I wonder if it's related to leaving a project open for too long. I've been working on geocoding address lists at set intervals twice daily, and so I was leaving the project open for convenience. I did start noticing performance issues, so after a few days, I closed out the project and re-opened it, which did improve the performance, but I wonder if the .aprx file became corrupted and eventually caused the sticking cursor problem, especially since creating a "new" .aprx fixed the problem immediately.

Hope this offers some additional insight on addressing the underlying issue since it obviously hasn't been solved.