topic Re: Licensing Issues in ArcGIS Pro Questions

Licensing Issues

CJPelletier — Fri, 24 Jul 2020 14:06:26 GMT

I recently purchased personal use license. I have installed ArcGIS Pro and cannot activate it. I try to use the log-on method but it refuses to activate due to my account being Public. I have read through some of the KB post but I still can not find a solution for me.

Re: Licensing Issues

TinaSkousen — Fri, 24 Jul 2020 16:39:22 GMT

Hi CJ,
In order to launch ArcGIS Pro, you first need to activate and set up your ArcGIS Online Subscription. When you do this you will be prompted to convert your Public account into an Org account. Once that's complete you can follow the steps for setting up ArcGIS Pro that are listed on your My Esri fulfillment page and sign in to Pro with the username set up in ArcGIS Online.

If you get stuck, please send a quick email to storehelp@esri.com and I'll send you the step-by-step instructions with some screenshots.

All the best,

Tina

Re: Licensing Issues

CJPelletier — Fri, 24 Jul 2020 22:23:35 GMT

Hello Tina,

Yes. I would very much appreciate step-by-step instructions with some screenshots.

Re: Licensing Issues

TinaSkousen — Sat, 25 Jul 2020 00:10:04 GMT

Hi CJ,

Will you please send me your email address? Please send to: storehelp@esri.com

Re: Licensing Issues

ShaneONeill_144 — Fri, 28 Nov 2025 20:35:54 GMT

there should have been an activation email that you would have received that would allow you to set up your subscription