topic Can't access World Geocoder Service in ArcGIS Pro in ArcGIS Pro Questions

Can't access World Geocoder Service in ArcGIS Pro

CarlSack1 — Thu, 31 Jan 2019 18:07:09 GMT

I can't access the Esri World Geocoder service through ArcGIS Pro. I am signed in with my ArcGIS Online organizational account, but the World Geocoder Service doesn't show up under Locators in the Catalog pane and is not available when I try the Locate button in the Map tab. All of the tutorials and documentation I can find seems to indicate it should just be there, but it does not appear to be available. I am going through a tutorial on geocoding, and I can build and use a local locator, but can't see or use the service. What am I doing wrong?

Re: Can't access World Geocoder Service in ArcGIS Pro

CarlSack1 — Thu, 31 Jan 2019 18:17:15 GMT

Also, oddly enough, when I log out of my ArcGIS Online account, the World Geocoding Service appears under Locators and can be used with the Locate button. However, it still does not appear to be available for table geocoding.

Re: Can't access World Geocoder Service in ArcGIS Pro

EricAnderson17 — Fri, 01 Feb 2019 22:34:52 GMT

Hi Carl Sack

Have you ensured that the World Geocoding Service is listed in your ArcGIS Online's utility services? You can check this by navigating to arcgis.com > Organization > Settings > Utility Services.

Can you try adding the service directly and see if this works?

Add an ArcGIS Server Connection using the following Server URL (Insert ribbon > Connections > New ArcGIS Server): http://geocode.arcgis.com/arcgis/rest/services
In the Locate pane, open the Settings tab
Select the "Add a Locate Provider" button and choose "Add Locator"
Navigate to the Server connection and select the World geocoder.

-Eric

Re: Can't access World Geocoder Service in ArcGIS Pro

CarlSack1 — Thu, 07 Feb 2019 14:50:03 GMT

The World Geocoding Service was indeed listed in my organization's AGOL utility services. The procedure to add the service did result in the World Geocoding Service being added.

I still don't understand why the service wasn't present in the first place. Is there something in the default ArcGIS Pro application settings I could change to make sure it automatically shows up for each new project, as it apparently is supposed to according to the documentation and tutorials?

Also, now I am having difficulty with the Rematch Addresses function after geocoding a table. No candidates are appearing in the Candidates pane for unmatched or tied addresses, even though they appear on the map. Any suggestions here?

Re: Can't access World Geocoder Service in ArcGIS Pro

EricAnderson17 — Thu, 07 Feb 2019 16:01:15 GMT

Hi Carl Sack‌

One of the times I saw this issue (World Geocoding Service not appearing in Locate pane), we determined it was because the user had their organization URL set up as the active portal (e.g. "https://ess.maps.arcgis.com"). Once we switched this to the general ArcGIS Online portal ("https://www.arcgis.com"), it was resolved. You might want to give that a shot.

In regards to the Rematch Addresses issue, this one has me stumped. What version of the software are you on? Might be good to upgrade to 2.3 if you haven't already. Also, are you using a custom locator or the World Geocoding Service here? Can you reproduce the issue if you geocode the same table again with the same locator? What about with different locators or different input tables?

I'd recommend you reach out to Esri Support if you're still having trouble with this, and we'd be happy to help you get back up and running!

-Eric

Re: Can't access World Geocoder Service in ArcGIS Pro

LauraBelanger — Tue, 12 Feb 2019 20:24:10 GMT

Hi. Can I jump on this string for my own problem? I am relatively new to ArcGIS and am attempting to switch to ArcGIS Pro from ArcMap, so could be a beginner issue, but I also have the issue of the World Geocoding Service locator not appearing in the Locate pane. I checked what you mentioned above but am not figuring this out. I don't see the World Geocoding Service locator when I'm logged in but I do have access to it when I'm logged out.

I checked and the only portal I have active is www.arcgis.com

Also I checked and the World Geocoding Service is listed in my ArcGIS Online's utility services

Thoughts? Appreciate any help.

Laura

Re: Can't access World Geocoder Service in ArcGIS Pro

ShanaBritt — Fri, 15 Feb 2019 18:05:28 GMT

Laura:

If you are not signed in the World Geocoding Service will be available to use only in the Locate pane, not for any batch geocoding. I would check that your user account has geocoding privileges and that the World Geocoding Service has been shared with the organization (essentially does your user account have access to it?). Does the World Service not show up in the Catalog pane Locators folder either?

Re: Can't access World Geocoder Service in ArcGIS Pro

LauraBelanger — Tue, 19 Feb 2019 18:18:46 GMT

Thanks. Appreciate the response but still no love. I'm just going to take a break. I have to say, I cannot help but get incredibly frustrated by how complicated things end up being in ESRI products when they just don't need to be...

Re: Can't access World Geocoder Service in ArcGIS Pro

KoryKramer — Tue, 19 Feb 2019 20:17:57 GMT

Hi Laura, sorry to hear you're experiencing issues. It might be good to reach out to technical support to take a look at this with an analyst. https://support.esri.com/en/contact-tech-support

Re: Can't access World Geocoder Service in ArcGIS Pro

EricAnderson17 — Mon, 01 Apr 2019 21:40:02 GMT

For Laura or anyone else hitting this issue:

It may be good to check to see if your ArcGIS Online account is configured with HTTPS. Recently worked with a colleague on this issue and it was determined that the ArcGIS Online account they were signing in with was configured with HTTP only. Once we flipped the switch for HTTPS, the World Geocoding Service now showed up in ArcGIS Pro when signing in.

Cheers,

Eric

Re: Can't access World Geocoder Service in ArcGIS Pro

curtvprice — Wed, 25 Sep 2019 21:11:07 GMT

I am having exactly the same problem. My students cannot access the geocoder service in the locate window. I've tried signing them out of arcgis pro and back again. I can use it just fine. Using 2.4.1.

Re: Can't access World Geocoder Service in ArcGIS Pro

DeenaBowman — Mon, 30 Sep 2019 16:01:43 GMT

We are also having a similar issue. Both the ArcGIS World Geocoding Service and a View (derived from World) are part of our AGOL Utility Services. Security is also set to HTTPS only. However, users are not seeing either the World or our View locator upon login. Additionally, even when the World and View locators are added, they are not enabled for use.

I'm using an Administrator account and not experiencing this issue. However, when I change to my test account, I experience the same issue as my users are reporting. I changed one of my users to include Premium Content - Geocoding to see if that would resolve the issue --- we don't really want to do that because of consuming credits for batch geocoding --- however, there was no change.

There are a mix of versions in use from Pro 2.1.2, 2.3, 2.4.1.

Re: Can't access World Geocoder Service in ArcGIS Pro

curtvprice — Mon, 30 Sep 2019 23:00:13 GMT

I opened an incident with Esri support, and they told me to log in to my AGOL org as administrator, open my student role, and enable (check) on the (Premium) geocoding service. This does fix the problem for me, my students can Locate now.

However, one-off geocoding is free in AGOL, why should we have to pay for it when accessing it using the ArcGIS Pro Locate tool?

Re: Can't access World Geocoder Service in ArcGIS Pro

PavanYadav — Tue, 01 Oct 2019 16:44:51 GMT

Hi Curtis,

Performing single address or place searches do not require credits. Please see: Understand credits—ArcGIS Online Help | ArcGIS.

Regards,

Pavan

Re: Can't access World Geocoder Service in ArcGIS Pro

PavanYadav — Tue, 01 Oct 2019 16:47:30 GMT

Hi Deena Bowman‌
To troubleshoot your issue, we need more information. Can you please contact Tech Support? Here is our contact info: https://support.esri.com/en/contact-tech-support

Regards,

Pavan

Re: Can't access World Geocoder Service in ArcGIS Pro

gianguyen — Tue, 01 Oct 2019 18:06:13 GMT

Hi Pavan,

I met this issue 2 months ago. I called to ESRI technical service. It was straightforward; they only need to update my ID (delete an old one).

I hope it helps.

Best

Re: Can't access World Geocoder Service in ArcGIS Pro

curtvprice — Wed, 02 Oct 2019 03:19:01 GMT

Pavan, Esri tech support has confirmed with me that I need the premium geocoding service turned on to use Locate, although running single Locate runs should not consume credits (though the batch geocoding tools would). If you want to check it out, here's the incident: Esri Case #02409768 - Users do not have access to Locator service in Pro.

Re: Can't access World Geocoder Service in ArcGIS Pro

ShanaBritt — Wed, 02 Oct 2019 14:36:09 GMT

Curtis:

Using the ArcGIS World Geocoding Service from the Locate pane in ArcGIS Pro will not charge credits. You will be charged credits if you batch geocode a table of addresses or locations using the ArcGIS World Geocoding Service in either Geocode Table or geocoding geoprocessing tools.

-Shana

Re: Can't access World Geocoder Service in ArcGIS Pro

curtvprice — Thu, 03 Oct 2019 00:43:49 GMT

Yes, but I am told by support that I need to enable the premium service for this simple locate function (which is entirely free in AGOL and ArcMap) to work. I'm hoping my enhancement request gets traction.

Re: Can't access World Geocoder Service in ArcGIS Pro

ScottFraser3 — Mon, 02 Nov 2020 20:17:38 GMT

This happen to my Pro softwear following a system crash on my terminal. It was the end of day, so I just shut-down and left.

Upon return, the locator services weren't visible and not to be found.

The solution:

Create a new map
Check that the locator services are present
Close the new map
Open the problem map and the locator services were restored.