topic Re: Arcgis Pro 2.1.2 crashes on adding map in ArcGIS Pro Questions

Arcgis Pro 2.1.2 crashes on adding map

GrantRawson — Sat, 12 May 2018 17:44:40 GMT

Using 2.0 works fine but upgraded to 2.1.2 and every time I try to add a map it crashes the program. I can start a new project just fine but if I add a map to the project it crashes. Trying to open an existing project works until it tries to load the map and it crashes. Anyone else have this problem, any ideas how to fix it? Thanks!

Update with crash info:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ArcGISPro.exe
Application Version: 2.1.2.10257
Application Timestamp: 5a84cc5d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.24094
Fault Module Timestamp: 5abee643
Exception Code: c0000005
Exception Offset: 00000000000477df
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: ea45
Additional Information 2: ea454aa00619beedeb934c2d8eee85f1
Additional Information 3: 5042
Additional Information 4: 50424bf581dfe7ba602b81c57dd334dd

Re: Arcgis Pro 2.1.2 crashes on adding map

DanPatterson_Retired — Sat, 12 May 2018 21:22:40 GMT

could be a bad install/upgrade. Have you tried a repair?

Re: Arcgis Pro 2.1.2 crashes on adding map

GrantRawson — Sat, 12 May 2018 22:15:15 GMT

Hi Dan,

Thanks for the response. I tried a repair and even uninstalling and reinstalling but still get the same bug.

Re: Arcgis Pro 2.1.2 crashes on adding map

AdrianWelsh — Sun, 13 May 2018 04:26:27 GMT

So, new projects work but any existing ones do not work? Or is it only specific existing ones? Maybe it would be a good idea to contact Esri Tech Support on this?

Re: Arcgis Pro 2.1.2 crashes on adding map

KoryKramer — Sun, 13 May 2018 15:13:41 GMT

Grant Rawson‌ Are your Map and Scene options set to Default?

Or do you have this set to a custom basemap?

Re: Arcgis Pro 2.1.2 crashes on adding map

GrantRawson — Tue, 15 May 2018 20:53:09 GMT

Hi Adrian, no projects are working either new or existing. As soon as arcGIS tries to open a map or scene the program crashes. Definitely going to contact tech support, it just happened over a weekend and they weren't available so I was hoping maybe some one already encountered the issue and knew of a fix.

Re: Arcgis Pro 2.1.2 crashes on adding map

GrantRawson — Tue, 15 May 2018 20:54:10 GMT

Hi Kory,

Thanks for the info, I checked the setting and everything is set to default like you have in the picture, but it's still crashing every time. I'll try tech support and see if they have an answer.

Re: Arcgis Pro 2.1.2 crashes on adding map

KoryKramer — Tue, 15 May 2018 20:59:51 GMT

Thanks, Grant. Can you email me the .dmp from

C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports

Send to kkramer@esri.com.

You should still open a case with tech support, but in the interest of helping to figure this out, send the report.

Cheers

Re: Arcgis Pro 2.1.2 crashes on adding map

PaulMillhouser — Sun, 04 Nov 2018 22:40:43 GMT

I am having exactly the same problem and have followed the suggested steps above. Are you still working on this issue? Thanks in advance for any guidance.

Re: Arcgis Pro 2.1.2 crashes on adding map

KoryKramer — Mon, 05 Nov 2018 14:33:03 GMT

Paul. What version of ArcGIS Pro are you running?

2.2.3 is the most current.

You said you're encountering exactly the same issue. So every time you add a map to a project, any project, Pro crashes?

How do you have your Map and Scene options set up in Application > Map and Scene?

Can you zip up and attach the associated dump files from the crash? Those can be found in C:\Users\<username>\AppData\Local\ESRI\ErrorReports and you can determine the date and time from the filename:

Or email them to me at kkramer@esri.com

Thanks

Re: Arcgis Pro 2.1.2 crashes on adding map

AdrianWelsh — Wed, 07 Nov 2018 14:51:08 GMT

Kory, in the case when there is a file too large to email, does Esri have an easy-to-use alternative to drop these files (like an ftp specifically for error reports)? I often find that my error dump does not get sent due to size reasons. (Not to hijack this thread...)

Re: Arcgis Pro 2.1.2 crashes on adding map

KoryKramer — Wed, 07 Nov 2018 15:00:00 GMT

Hi Adrian,

If you go to that ErrorReports folder and look at the size, how big are the .dmp files you're seeing?

So you're seeing a message that it can't be sent through the web service? When you say you've tried to email, you mean as described here: Report software errors—ArcGIS Pro | ArcGIS Desktop

"By default, error reports are sent to Esri through a web service. However, if you don't have Internet access when the error occurs, you can attach the report to an email and send it later toArcGISErrorReport@esri.com. Error report files have the extension .dmp and are saved to the application data location on your local hard drive, typically C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports. The 10 most recent reports are saved."

Re: Arcgis Pro 2.1.2 crashes on adding map

AdrianWelsh — Wed, 07 Nov 2018 15:12:49 GMT

Kory,

Nearly every time I get a crash and try to send it through that popup box

(this one:

I get a message saying that it is too large to send so I have to email it instead. Looking at my last 10 reports, some are around 20 MB.

Re: Arcgis Pro 2.1.2 crashes on adding map

KoryKramer — Wed, 07 Nov 2018 15:16:50 GMT

Adrian, just messaged you. Let's get your email and I'll set up an ftp.

Thanks

Re: Arcgis Pro 2.1.2 crashes on adding map

AdrianWelsh — Wed, 07 Nov 2018 15:33:10 GMT

Thanks Kory, I responded.

Re: Arcgis Pro 2.1.2 crashes on adding map

PabloLopez-Hilfiker — Tue, 16 Apr 2019 16:37:57 GMT

Was this issue ever resolved? My program gets stuck every time I try and open a scene or a new map. It gets stuck with the following bar scrolling across as if it is actively working on opening a new map, but nothing happens. I have tried both a repair and an uninstall/reinstall.

Re: Arcgis Pro 2.1.2 crashes on adding map

Robert_LeClair — Tue, 16 Apr 2019 17:01:40 GMT

One thing I would recommend is updating your GPU video driver. Go to Device Manager->Display Adapters and note the make/model of your video card. Go to the manufacturers website, download and install the latest driver. Does the issue persist?

Re: Arcgis Pro 2.1.2 crashes on adding map

PabloLopez-Hilfiker — Tue, 16 Apr 2019 18:21:35 GMT

Ok, I think I'm able to narrow down what is causing the issue. It's not the act of opening, but it is the act of drawing or adding anything to a map. I can create a new map with no basemap (empty drawing) and everything works fine. As soon as I add anything to it (create empty feature class, ESRI basemap, shapefile), then the program goes into an endless cycle of processing (most options are greyed out in the menu).

Not sure if that helps narrow down what the issue is at all.

Re: Arcgis Pro 2.1.2 crashes on adding map

PaulMillhouser — Tue, 16 Apr 2019 20:28:15 GMT

My problem was ultimately resolved when Intel updated the driver for its

integrated GPUs. You might want to completely remove the current driver

for both your integrated and discrete GPUs, then apply the new drivers

(one GPU at a time!).

Workaround: Before I was able to correct the problem, I was able to run

Pro by disabling either the integrated or discrete GPU; apparently the

issue has something to do with confusion in choosing between active

GPUs.

Good luck!

Re: Arcgis Pro 2.1.2 crashes on adding map

VicRomero — Sat, 18 May 2019 02:11:25 GMT

Am having the same problem. ArcGIS Pro 2.3.2 crashes when I try to create a local scene or a global scene. The error message has to do with ntdll.dll. I ran a system file check. All files passed. No files corrupted. I re-installed ArcGIS Pro. Same results.