topic Re: Duplicates within the Pop-up Window in ArcGIS Pro Questions

Duplicates within the Pop-up Window

ElenaS — Wed, 06 Nov 2019 21:50:15 GMT

When I click a/any feature in my project file, the pop-up window shows the same feature multiple times. The layer shows up twice and the feature shows up twice in each layer. Additionally, if I select one feature class, the other feature classes also become selected, confirming they are linked.

I am not sure why this is happening or how to make it go away so it only shows once and in one layer. Any suggestions?

Re: Duplicates with in the Pop-up Window

GabrielMarcus1 — Tue, 14 Jan 2020 23:35:58 GMT

Hi. I don't normally use pop-ups, but today I had the need to. I'm experiencing the same issue. Did you ever get it resolved?

Re: Duplicates with in the Pop-up Window

ElenaS — Wed, 26 Aug 2020 21:21:59 GMT

No, I didn't get it resolved. Sorry I did not notice this comment until now.

Re: Duplicates within the Pop-up Window

MichaelVolz — Wed, 26 Aug 2020 21:33:33 GMT

What is the source of the data where the pop-ups show up twice in Pro v2.(Provide version please)?

Re: Duplicates within the Pop-up Window

ElenaS — Wed, 26 Aug 2020 22:07:29 GMT

It is a shared drive for me. I am using ArcGIS Pro 2.4.0.

Re: Duplicates within the Pop-up Window

MichaelVolz — Wed, 26 Aug 2020 23:02:35 GMT

Is it a file geodatabase on a shared network drive?

Has this been occurring thru multiple versions of Pro?

Re: Duplicates within the Pop-up Window

Robert_LeClair — Thu, 27 Aug 2020 15:14:25 GMT

Is your data in a Portal and/or from Map Image layers?

Re: Duplicates within the Pop-up Window

ElenaS — Thu, 27 Aug 2020 17:59:58 GMT

Yes, it is a file geodatabase on a shared network drive.

Actually it could be a version issue.

One of my coworkers has access to both 2.4.0 and 2.5 and opened the same file. The 2.4.0 version did have pop-up duplicates and the 2.5 version didn't.

Re: Duplicates within the Pop-up Window

ElenaS — Thu, 27 Aug 2020 18:00:47 GMT

The data is not in Portal or from a Map Image layer. It is from a file geodatabase on a shared network drive.

Re: Duplicates within the Pop-up Window

JohnFix2 — Tue, 20 Oct 2020 13:01:33 GMT

I see this same behavior. I'm at Pro 2.6.2. My data is on a local drive in a FGDB. It happens with all layers. FGDB, Shapefiles, Enterprise GDB, etc. It's very annoying.

If I create a new project and add layers, the popup does NOT duplicate. But I know I have "new" projects created at 2.6 where this does occur.

I also see it on two other computers....one at another company....and another on an Azure server. So, it can't be tied to my user profile. Or my user profile at three different organizations has the same problem.

Another user in my office doesn't see this behavior.

Re: Duplicates within the Pop-up Window

KoryKramer — Tue, 20 Oct 2020 22:22:19 GMT

Hi John Fix‌ Sorry that you're experiencing this.

Is the pop-up from a map service?

I found an issue that is logged with technical support: [BUG-000133539:Attributes in feature pop-ups are duplicated if the map contains a map service in ArcGIS Pro] The synopsis may be misleading as in the quick testing that I just did, I was only able to see the duplicate behavior when generating the pop-up from the map service layer; i.e. it isn't just that the map contains a map service, rather, the pop-up is from the map service...

For what's its worth, I see the behavior in 2.6.2. In testing a daily build of 2.7, I do not see the behavior. To confirm what you're seeing, and get attached to that bug if it is the same thing, I would recommend contacting technical support.

Thank you!

Re: Duplicates within the Pop-up Window

JohnFix2 — Wed, 21 Oct 2020 15:04:00 GMT

I opened the Pro project file, not thinking I had feature/map services loaded. But of course I did, they were map services of images. So I removed those layers...and without saving, I tried the popup (identify) on an existing vector layer from a FGDB, and the popup will no longer displays. No matter what I do I can not get the popup back.

If I save the project, exit, restart ArcGIS Pro and load that project (map services removed) I see the correct behavior in the popups with only one entry listed.

So I would have to agree that map services impact this issue. I'll wait for 2.7.

Thanks Kory.