topic Re: UI interface refresh issue in Pro 2.1.1? in ArcGIS Pro Questions

UI interface refresh issue in Pro 2.1.1?

MarcoBoeringa — Sat, 03 Feb 2018 18:11:00 GMT

Anyone else noticing this?: occasionally, when I try to interact with e.g. the Label Class TAB, as seen in the right of the screenshot, I get black boxes and large part of the UI are not properly refreshed. When this happened, there were no significant processes going on besides Pro, so it doesn't seem like the graphics card is overloaded or something. This is all on a 7th gen Core i7 HQ laptop with NVIDIA Geforce GTX 1050.

I can't remember ever having seen this before upgrading to Pro 2.1.1...

Re: UI interface refresh issue in Pro 2.1.1?

DanPatterson_Retired — Sat, 03 Feb 2018 18:27:12 GMT

Marco, I have seen similar funkiness when you switch over to the Project section when you want to go to Options or other options there. Have you? Surface book dual video, certainly not a resource issue. It goes away if I switch somewhere else and then immediately go back...

Re: UI interface refresh issue in Pro 2.1.1?

MarcoBoeringa — Sat, 03 Feb 2018 18:37:49 GMT

I might have, can't remember for sure though. The Label Class TAB was the last time I noticed it and managed to grab a screenshot of it.

Did you see this on any version lower than the latest 2.1.1?

Re: UI interface refresh issue in Pro 2.1.1?

DanPatterson_Retired — Sat, 03 Feb 2018 18:42:23 GMT

Well I never use labels, since I rarely make maps, but I regularly go to the Project section and yes... I saw this in Pro 2.0 and in the Pro 2.1 Beta... I never thought much about it.

I will check for other places in the interface.

EDIT

I just tried the Label Class Pane several times and I didn't get anything.

I suspect it is 'funk du jour' and not dependent on any specific part of the interface, I will make note and screen grab as well

Re: UI interface refresh issue in Pro 2.1.1?

DanPatterson_Retired — Mon, 05 Feb 2018 13:11:03 GMT

Here's one Marco... as said, going to the Project

and there was some splots on the right side as well.... complete action and it goes away

Re: UI interface refresh issue in Pro 2.1.1?

KoryKramer — Mon, 05 Feb 2018 14:10:54 GMT

If you guys get something consistent, please share the steps. I've tried the label class pane and the Project tab, but I don't see this happening. Check your graphics card drivers to make sure they're up to date.

Thanks

Re: UI interface refresh issue in Pro 2.1.1?

DanPatterson_Retired — Mon, 05 Feb 2018 14:34:58 GMT

Kory... yes... Windows and a Windows machine doesn't let me forget about drivers And I checked anyway just in case I was forgotten

No... nothing consistent, it is more of an annoyance, it is almost like Pro doesn't keep up some times

Re: UI interface refresh issue in Pro 2.1.1?

MarcoBoeringa — Mon, 05 Feb 2018 20:31:30 GMT

Yes, I was a bit behind with the graphics driver. I just upgraded it to the latest version, so will have a look if I see this issue recurring. If so, I'll report back.

Re: UI interface refresh issue in Pro 2.1.1?

TylerSchwartz2 — Wed, 14 Feb 2018 16:26:59 GMT

Although I have not encountered this issue, I would suggest:

1) Updating graphics card drivers (already mentioned)

2) Try switching between OpenGL and DirectX and see if that makes any difference

3) Check/uncheck vertical synchronization (checking it will synchronize your screen refresh rate with the GPU frames per second, which when unchecked can cause display tearing issues)

Those are my suggestions.

Re: UI interface refresh issue in Pro 2.1.1?

DanPatterson_Retired — Wed, 14 Feb 2018 16:39:21 GMT

These are my current settings... what advantage/reason would there be for switching to OpenGL in PRO? Anything else that could be tweaked? especially since the issue is random-ish

Re: UI interface refresh issue in Pro 2.1.1?

TylerSchwartz2 — Wed, 14 Feb 2018 16:56:42 GMT

From my understanding, the only advantage is that some video cards work better with the OpenGL architecture (although DirectX is recommend and is the most widely supported across all video card manufacturers). I have no where near any expertise on the subject, just the little bit that I know.

The first thing I would check is to make sure you have the most up to date graphics card drivers. Your settings appear to mirror my own, so it might be more related to your specific video card and drivers.

Re: UI interface refresh issue in Pro 2.1.1?

JuanSebastinSardiBarzallo — Sun, 24 Oct 2021 21:19:40 GMT

Hello,

I am having the same problem in version ArcGis Pro 2.8. When I am using the software and I pass the cursor over any panel of tools, the screen show errors. Do you have found any solution? Thank you very much in advance for your kind help.