topic Re: ArcPro 2.6 Export PDF issue in ArcGIS Pro Questions

ArcPro 2.6 Export PDF issue

MichelleWilliams1 — Wed, 29 Jul 2020 17:32:26 GMT

Hello,

I downloaded 2.6 because I heard a BUG I facing is fixed. But when I export a PDF, they won't open.

Do you have any ideas?

Troubleshooting:

I exported a PDF with and without georeferenced data
I exported a jpg without any problems.

Re: ArcPro 2.6 Export PDF issue

JeffreySwager — Thu, 30 Jul 2020 15:05:32 GMT

We are getting the exact same error. Those in my group who are running 2.5 can export the same layout to PDF with no issues. We called tech support yesterday and the short answer was it was a network issue, and to work around it they suggested moving all of the data over to a local drive which isn't a fix but a really inconvenient work around. When the data was moved over to a local drive the export to PDF did work but we can't have all of our data stored locally so it isn't an option for us. We are putting the 2.6 upgrade on hold for our organization. Those who have upgraded to 2.6 can export to jpeg with no issues, so in the mean time we can export to jpeg and convert to PDF.

Re: ArcPro 2.6 Export PDF issue

MichelleWilliams1 — Thu, 30 Jul 2020 20:18:42 GMT

Thank you for replying. Here's more troubleshooting.

Print to jpg without a map series is Working
Print a jpg with map series the PDF writer stops here (and I upgraded my PDF software today)

Print PDF without a map series is Working
Print PDF with a map series Not Working

Exported PDFs with and without Map Series won't open.

Re: ArcPro 2.6 Export PDF issue

Anonymous User — Thu, 30 Jul 2020 22:06:21 GMT

Hi Michelle.

Can you share a screenshot of your export to pdf and/or print to pdf settings? I would like to try and reproduce the problem and haven't been able to thus far.

Do see the problem if you BOTH export to PDF (share Tab > export layout) and print to PDF (share Tab > Print Layout > Adobe PDF as the printer)?

Also, what is the layout size and is there any other information about the setup you can share? Any images in the layout inserted etc?

My Adobe Acrobat Pro DC is a bit newer is the only obvious difference so far other than the data and layout elements:

Re: ArcPro 2.6 Export PDF issue

GeoNZ — Fri, 31 Jul 2020 00:04:59 GMT

For what it's worth, I am getting the same issues however:

Exporting a layout newly created within Pro 2.6 using Share>Export layout (either from ribbon or catalog view) does work

Exporting a imported layout using either ribbon or catalog view does NOT work. These layout files (.pagx) have been

created in previous versions of pro, but have been re-saved from their master project using 2.6

Exporting a map, associated with the imported layout above does work

Exporting anything using 'Print' does work.

So, I suspect it's something to do with both the Export function and issues within projects created in previous versions of pro, even if they have subsequently been opened and saved in v2.6.

Re: ArcPro 2.6 Export PDF issue

GeoNZ — Fri, 31 Jul 2020 00:44:46 GMT

Edit- There's another thread (https://community.esri.com/thread/257602-export-layout-to-pdf-that-includes-tif-logo-fails-in-pro-26 which indicates that having a tiff image included in a layout will cause the export to fail. This is what was causing mine, removing the tiff file solved it or using the 'Print' button worked too.

Re: ArcPro 2.6 Export PDF issue

Anonymous User — Fri, 31 Jul 2020 14:56:19 GMT

Thanks Timothy. I was going to follow up asking about TIFF's as there was a recent issue logged for this that development is aware of: BUG-000132706- Inserting a TIFF into a report or layout results in incorrect behavior on export

To workaround this currently, using another image format should work. Such as PNG, BMP or JPG file format for images.

Another option that is reported to work is to use Print from the Share tab of layout and use 'Microsoft Print to PDF" and save the file.

Apologies for the inconvenience.

Re: ArcPro 2.6 Export PDF issue

MichelleWilliams1 — Mon, 03 Aug 2020 18:11:38 GMT

Good day to you, as of this morning my PDFs are opening again. I guess the stars aligned this weekend on when I re-tested everything this morning it worked.

Thank you, everyone, for helping me through this issue.

I did create a new project and a clean layout before printing this morning. Thank you, Timothy Barnes!!!

Re: ArcPro 2.6 Export PDF issue

JohnDiaz — Mon, 28 Sep 2020 15:50:38 GMT

I just wanted to express that the exporting layout to PDF issues continue with Pro 2.6.1. All my layout templates and projects I've been using since 2015 will not export to PDF, only to image files (JPEG, etc.). The behavior I see is that the PDF begins to export, then Pro locks the file up at 4 KB, making it corrupted.

I had to redo all of my layout templates and that seemed to work. Caution for those of you with this issue: Do not try to copy/paste elements from a previous layout. It will make the issue persist. Build layout from scratch.

Hopefully this issue will be resolved. I've got some layouts that took me weeks to complete that I cannot export to PDF and it hurts so bad.

Re: ArcPro 2.6 Export PDF issue

MichelleWilliams1 — Mon, 28 Sep 2020 16:00:55 GMT

I had the same issue, and it looks like your need to print to a PDF instead.

Re: ArcPro 2.6 Export PDF issue

BitSaginaw — Tue, 01 Dec 2020 18:55:25 GMT

I encountered this error today as well. A little background, I had no issues exporting a smaller layout or 50+ map series in the traditional "Share Layout" matter.

I am now trying to export Poster Size maps (roughly 3x4 feet), and was given the same error as OP. I realized the layout files were for the newest version of ArcPro, which I do not have. I noticed this because I created my out Layout file for Landscape size Poster maps and did not have an issue.

However, once I created my own Layout File for the Landscape Poster Maps, I had the same issue. This is to say that the error did not appear to lie with my use of an older version of ArcPro.

When using the Share to PDF option, I am now downloading the file to my local drive rather than my remote work desktop. Using the "Tile oversized" option allows for the entirety of these maps to be exported. The process for each map is lengthy, but is a viable workaround for the options proposed above.

I hope this helps!

Re: ArcPro 2.6 Export PDF issue

danashney — Tue, 12 Jan 2021 20:52:57 GMT

Looks like more export (pdf, jpeg, png, others?) issues at 2.7. I've had multiple users (myself included) verify that the export, although "successful", drops elements of the layout. The resulting file opens in a viewer but layout elements (boxes that frame the legend, title, overall framing) are missing.

Re: ArcPro 2.6 Export PDF issue

LeviCecil — Mon, 01 Feb 2021 02:49:57 GMT

Yes, the PDF export issues have gotten worse at 2.7. They were supposed to be addressed at this release. I can output a JPEG just fine, but the PDF drops graphics and replaces them with a lowercase b. And the PDF export options are still screwed up. Can this be addressed soon?

Re: ArcPro 2.6 Export PDF issue

danashney — Mon, 01 Feb 2021 15:19:57 GMT

FYI - received this from ESRI 1/22/2021. No ETA on fix but at least we know that they know. One key takeaway from the suggested workarounds - export to PDF (and other types) work in arcpy, so one solution is to script your export as its only currently broken when you go through UI.

"I’m sorry you are having trouble exporting your layouts. Esri is aware of an issue with exporting lines on a layout in ArcGIS Pro 2.7. This is a top priority issue being actively investigated, and a fix should be available in an upcoming service pack release. You can track the bug here: https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEzNjM2NA==. This related GeoNet thread has some workarounds people have used to export their layouts while awaiting a fix: https://community.esri.com/t5/arcgis-pro-questions/exported-map-missing-lines-version-pro-v2-7/td-p/1011329.

If you think you have a different bug, I encourage you to reach out to our Support Service Analysts. They have the tools and training to diagnose your issue and either provide an immediate fix or send the issue to the development team as a bug. You can reach our Support Services department at 1-888-377-4575, Monday–Friday, 5:00 a.m.–5:00 p.m. PST, or http://support.esri.com/contact-tech-support."

Re: ArcPro 2.6 Export PDF issue

LeviCecil — Thu, 04 Feb 2021 17:15:31 GMT

They just released a patch yesterday and these issues weren't addressed. I can't export PDFs with graphics, or export multiple pdfs with page numbers as filenames.