topic Re: Stylus Support in ArcGIS Pro in ArcGIS Pro Questions

Stylus Support in ArcGIS Pro

JeromeHaaland — Mon, 23 Jul 2018 19:46:05 GMT

How is it possible for ArcGIS Pro to NOT have stylus support?

I have a brand new Lenovo P52s (it is an awesome little laptop) and have used a Wacom digitizer for years to efficiently edit data. Now as I try to move my GIS workflows to ArcGIS Pro, something as simple as trying to use a stylus does not work.

I also installed ArcGIS Pro on a Samsung Galaxy Book PC (a great little tablet PC with a beautiful stylus). Again no way to use the stylus in ArcGIS Pro.

What year do we live in??? And how long is ESRI going to take to develop ArcGIS Pro???

How can ESRI not fundamentally understand that their software is used by businesses that depend upon fluid easy use of their software?

ESRI seems to have some fundamental management problems. The low level tech support at ESRI is awesome. They always work very hard to address problems. However, as soon as a problem has to be elevated above a low level tech person, nothing is ever changed. Problems just drag on and on forever.

ESRI middle and upper management... Wake up and pull your thumbs out.....

Re: Stylus Support in ArcGIS Pro

Robert_LeClair — Mon, 23 Jul 2018 20:10:55 GMT

Jerome - I did look into your stylus support in ArcGIS Pro question and found an enhancement request - ENH-000091405 : Add stylus support for navigation within ArcGIS Pro - that is to be incorporated in a future release of AGP.

As an Esri Senior Instructor, I cannot comment development workflows for future releases as I'm not privy to those conversations. Nor can I comment on Esri Support Services either. The latest release of AGP incorporated a lot of customer requests as well as ArcMap equivalency items that were missing in earlier releases. AGP is not a completed application as of yet and future releases will increase the capability of the product. ArcMap is mature product having benefited from 20+ years of development. AGP was initially released in late 2015 and it has some amazing functionality with much more development yet to come.

If there's anything I can assist you with or additional information, please let me know.

Re: Stylus Support in ArcGIS Pro

JeromeHaaland — Mon, 23 Jul 2018 20:35:48 GMT

Robert...

Of course I sound rude in my post and I am sorry to have to sound that way.

However, I have run a business centered around ESRI products for more than 10 years. ESRI does have fundamental quality control and management problems. It is a wonder that some business start up has not focused on the GIS world. ESRI has turned into an unresponsive unmanaged mess.

Microsoft was going in the same direction under Steve Ballmer and there has been a huge turn around under Satya Nadella (of course MS is still far from perfect, but significantly better then under Ballmer).

I would call the new functionality in ArcGIS Pro amazing in 2005... not so amazing 2018.

How could it possibly take until 2015 for ESRI to release a desktop version of Arc running 64 bit.

Yea, ArcGIS Pro was first released in 2015... however the first release was way late compared to other companies using the same technology. And also the first release had extremely limited functionality. It should barely have been called a beta.

Also, I do understand that it is extremely difficult and expensive to develop nice software. Get your people focused and efficient. Endless meetings and half a dozen or more conference's per year is not efficient.

Again, I might sound rude, but my business depends on this software. And I don't feel like being one of the small companies that is left by the side of the road.

Jerome

Re: Stylus Support in ArcGIS Pro

JeromeHaaland — Mon, 23 Jul 2018 20:45:35 GMT

I contacted an ESRI technical support person on this Stylus issue this morning. The line below is copied and pasted directly from the support person's response.

"An enhancement was logged for this issue earlier however it was closed stating that it won’t addressed currently."

Re: Stylus Support in ArcGIS Pro

Robert_LeClair — Mon, 23 Jul 2018 20:46:32 GMT

No worries Jerome. I'll forward this discussion to Kory Kramer (Support Analyst and Customer Advocate for Esri) to make sure this thread is reviewed by the correct people.

Re: Stylus Support in ArcGIS Pro

Robert_LeClair — Mon, 23 Jul 2018 20:49:38 GMT

Thank you for the information Jerome. Just emailed Kory about this thread so he's aware of it and better handle your request, development plans, etc.

Re: Stylus Support in ArcGIS Pro

JeromeHaaland — Mon, 23 Jul 2018 20:50:19 GMT

Thank You Robert

Re: Stylus Support in ArcGIS Pro

JeromeHaaland — Mon, 23 Jul 2018 21:30:42 GMT

Robert,

I realize that I am now on kind of a long complaint about ESRI and ArcGIS Pro.

So, I did give up on the Stylus issue for today. And went back to work.

Immediately having more problems in ArcGIS Pro. Problems that should never happen.

I am simply working with a feature class set of point data. The data set contains about 5,000 points. And I am selecting some of the stray points with my mouse and hitting the "delete" button. And the points do not disappear from the screen. The points are actually deleted... but the screen does not redraw correctly. The screen does not appear to redraw at all after the points are deleted.

Again... how can problems like the one stated directly above possibly persist for so long??? That type of problem is not even acceptable in a poor beta. Editing vector data is probably the single biggest core functionality of Arc software. And that editing can not be done without errors and bugs.

Jerome

Re: Stylus Support in ArcGIS Pro

Robert_LeClair — Mon, 23 Jul 2018 21:41:53 GMT

Jerome - I have not seen this delete behavior in my AGP sessions. My workflow for deleting features, click the Edit core tab, select the features to delete, and save my edits. Upon hitting the delete command, they do disappear from my map view. One thing that I've seen that addresses these inconsistencies is to delete (or rename) the C:\Users\<user profile>\appdata\roaming\Esri folder and the C:\Users\<user profile>\appdata\local\Esri folder (close AGP before doing this). Restart AGP and try the workflow again.

What version of AGP are you using?

Re: Stylus Support in ArcGIS Pro

JeromeHaaland — Mon, 23 Jul 2018 22:10:59 GMT

Robert... I am using the exact procedure you describe above to edit data. Latest version of ArcGIS Pro (2.2.0). Lenovo P52s laptop with Windows 10 Pro and 32 Gb of RAM(brand new about a month ago). The laptop has a NVIDIA Quadro P500 graphics card.

ArcGIS Pro has a feature under "Options => Display => Local cache" to do basically the same work around that you describe above. It fixes the problem for a while, then the problem starts again. Still, thanks for the suggestion.

I do also have a Lenovo ThinkPad Thunderbolt 3 Dock. It is very possible the problem is caused by the dock... this dock has caused a number of other strange problems related to display. And the dock does have quit a list of complaints on Lenovo's website. My problems with the dock have been relatively small up to this point and I have mostly really liked it. So maybe this is not an ESRI problem.

Still, without a relatively large amount of research, how do I know what causes the problem. And since I have found ESRI quality control lacking may times in the past... the problem automatically gets blamed on them. When I have some time, I will try to use ArcGIS Pro for a while without the dock.

Jerome

Re: Stylus Support in ArcGIS Pro

Robert_LeClair — Mon, 23 Jul 2018 22:18:42 GMT

Another item to research in addition to the docking station is we've seen where outdated video card drivers can cause some strangeness afoot in AGP. Since you know the make/model of your video card, go to NVIDIA's website, search/download/install the latest video card driver for your computer and attempt the workflow again. Another test to run is the "Check your computer's ability to run ArcGIS Pro 2.2" at the following URL - http://pro.arcgis.com/en/pro-app/get-started/arcgis-pro-system-requirements.htm - sometimes the information proves valuable.

Re: Stylus Support in ArcGIS Pro

KoryKramer — Wed, 25 Jul 2018 17:03:21 GMT

Jerome, a little more context on that request. This was in 2015 and at the time the note on the enhancement request was "Currently, we have no immediate plans to add stylus support for ArcGIS Pro map navigation."

Since then, we have two customers attached to this request. Is what you're looking for Drawing Tablet toolbar and compatibility in Arcgis Pro‌? If so, could you please visit that idea and add to the comments some detail about the work you need to do that requires (or would be better/more productive, etc.) if Pro had stylus support?

Thank you!

Re: Stylus Support in ArcGIS Pro

JeromeHaaland — Wed, 25 Jul 2018 18:28:13 GMT

Kory,

I guess you are going to think I am the rudest person in the world.

How do you expect a stylus would be used with your software? Should we have a talk about how to use the pencil?

And why do I still have to hit refresh (F5) in the catalog pane?

Jerome

Re: Stylus Support in ArcGIS Pro

KoryKramer — Wed, 25 Jul 2018 18:41:12 GMT

OK, thanks.

Re: Stylus Support in ArcGIS Pro

AndyWells — Wed, 19 Dec 2018 14:53:27 GMT

I just want to chime in here to ask if any progress was made with using a stylus in Pro?

I'm trying to use a Wacom Cintiq 24" digitizer display and it's impossible in ArcGIS Pro, unless I am missing a setting. Basically, it acts like every tool is a pan tool. So whenever you use the pen, it pans the map.

I'm not ruling out the Wacom drivers as a culprit, as they are terrible on Windows 10, although it did work pretty good in ArcMap.

Re: Stylus Support in ArcGIS Pro

KoryKramer — Wed, 19 Dec 2018 14:59:58 GMT

Hi Andy,

I'd encourage you to up vote this idea and also add in the comments your requirements for using a digitizer with ArcGIS Pro.

Drawing Tablet toolbar and compatibility in Arcgis Pro

There is also this enhancement request - if you'd like to be attached to it (which helps development teams to prioritize the work; and for your tracking purposes) please contact Technical Support. Esri Support Home

[ENH-000091405: Add stylus support for navigation within ArcGIS Pro.]

Thanks.

Re: Stylus Support in ArcGIS Pro

AndyWells — Wed, 19 Dec 2018 15:36:03 GMT

I had already upvoted the Idea, but I will also try to add myself to the enhancement request. It just seems crazy to have this $2000+ tablet and not be able to use it. Thanks.