topic Re: ArcGIS Pro logon error in ArcGIS Pro Questions

ArcGIS Pro logon error

Dannyde_Groot — Fri, 20 Dec 2019 15:32:22 GMT

When I am logging in with my social account (Google) from my ArcGIS Pro to my Organization, I get a Javascript error and I am unable to login. Anyone same issues or solutions? #ArcGIS Pro #javascript error #social account

Re: ArcGIS Pro logon error

JacobHelfman1 — Sat, 21 Dec 2019 05:46:23 GMT

Are the Google account credentials the same as your AGOL credentials?

Re: ArcGIS Pro logon error

Dannyde_Groot — Sat, 21 Dec 2019 08:19:21 GMT

Hi Jacob,

Yes they are and logging in to my organization works perfectly.

Re: ArcGIS Pro logon error

JacobHelfman1 — Sun, 22 Dec 2019 01:06:59 GMT

What version of ArcGIS Pro are you using and what exactly do you see when you try logging on?

Re: ArcGIS Pro logon error

Dannyde_Groot — Sun, 22 Dec 2019 12:51:02 GMT

I am using ArcGIS Pro 2.4.3 and I have included two screenshots.

Re: ArcGIS Pro logon error

JacobHelfman1 — Sun, 22 Dec 2019 18:43:21 GMT

Interesting. Do these any of these bugs (Release notes for ArcGIS Pro 2.4—ArcGIS Pro | Documentation) apply to your situation?:

BUG-000106357

Unable to make a connection from ArcGIS Desktop using database authentication login if the password contains the } character.

BUG-000116524

Currently borrowed ArcGIS Pro extensions do not allow other login accounts to use the extensions when disconnected from the License Manager.

If that doesn't work, I would see if it's possible to change my Google settings, like Content or Privacy sections (Settings > Show Advanced Settings)

Re: ArcGIS Pro logon error

Dannyde_Groot — Mon, 23 Dec 2019 13:49:23 GMT

Hi Jacob,

I do not have any special characters in my password and don not use a License Manager. My setup is a ArcGIS for Personal Use with a AGOL-organization.

I have also contacted Esri Support, they believe it is a Google JavaScript error and not related to ArcGIS Pro. I also think it is related to security enhancements from Google which is a good thing, but annoying for me.

I have requested Esri support if they can transform my account to a regular username/password account.

Regards,

Danny de Groot

Outlook for Android<https://aka.ms/ghei36> downloaden

Re: ArcGIS Pro logon error

JacobBlankenship1 — Sun, 05 Jan 2020 20:26:21 GMT

I am having the same problem, was Esri able to fix the problem?

Thanks,

Re: ArcGIS Pro logon error

Dannyde_Groot — Sun, 05 Jan 2020 20:37:40 GMT

Hi Jacob,

Esri has been busy with this problem, I have sent them a Fiddler trace of the network traffic. They believe the sign in process is attempting a two facor authentication. I have not enabled this for my Google account and am waiting for them to reply.

Regards,

Danny de Groot

Re: ArcGIS Pro logon error

MadisonMays — Tue, 07 Jan 2020 16:56:28 GMT

Hello,

Esri Technical Support has logged BUG-000127774 Signing into ArcGIS Pro with an ArcGIS Online account that uses Google to sign in fails with the errors "An error has occurred in the script on this page" and "Google couldn't sign you in." We are currently looking into this issue. If you encounter this issue, I encourage that you submit a support ticket so that we can get you attached to this bug.

Thank you,

Madison

Re: ArcGIS Pro logon error

JoshBarry — Thu, 09 Jan 2020 17:20:23 GMT

Hi Madison,

I have the exact same problem as Danny stated above! I tried to find the Bug on the Esri Technical Support page but it's not listed there. Do you know in how long you will get a step-by-step process to find the solution?

Thank you,

Josh

Re: ArcGIS Pro logon error

StuartMoore — Fri, 10 Jan 2020 09:30:51 GMT

we're getting the same issue today but we don't use google, also we are getting login issues in survey123 we just get a blank page when clicking sign in.... i think it might be down to our network thought...

Stu

Re: ArcGIS Pro logon error

RosieTempest1 — Thu, 16 Jan 2020 22:54:09 GMT

I had this exact same problem. Got around it by signing into my gmail account on Internet Explorer so ArcGIS Pro can skip the authentication. Doesn't fix the underlying problem but at least I can use the application now. Hope this helps.

Re: ArcGIS Pro logon error

DanielEvans1 — Fri, 17 Jan 2020 16:48:19 GMT

I'm also having this problem. How the hell do I raise a support ticket? When I try it keeps telling me I don't have access to my own organisation!?

Re: ArcGIS Pro logon error

George_Thompson — Fri, 17 Jan 2020 17:18:29 GMT

You need to have your My Esri admin grant you the permissions to submit support tickets.

Re: ArcGIS Pro logon error

Brian_JeremyEdgar — Thu, 23 Jan 2020 23:53:06 GMT

I am currently having the same issue. The license type is "Named user license". I purchased the ArcGIS while I logged in on chrome with my google account. I assumed I have to login to the ArcGIS Pro app with my google account as well but the script error comes up. I tried logging into my ArcGIS account on Chrome and Internet Explorer first before i tried logging in the app but it still wouldn't work. Anyone found a solution yet?

Re: ArcGIS Pro logon error

RosieTempest1 — Wed, 29 Jan 2020 17:00:37 GMT

Have you tried logging on to your Google account (not just your ArcGIS account) on Internet Explorer?

Re: ArcGIS Pro logon error

HankArnold — Wed, 29 Jan 2020 17:24:42 GMT

Yes, I am another who was foolish enough to use Google to log in to Esri.

Same error

My Google Log in works everywhere but ESRI.

Tried Microsoft Edge and Internet Explorer

Have logged several tech requests including asking ESRI to allow me to log in normally because we had to do some account maintenance and it wouldn't allow me to log in to make changes.

I'm told there is no option to change the log in method. Its yours with that UserName forever.

Support finally suggested I set up a second log in an then linked it to some parts of the original authorization set so I could make the required changes, but twice now in the past several weeks I have hit authorization problems that seem to me to be related to my new login not having the permissions of the old one.

Support says its an account issue and my account rep says is a support issue.

I finally gave up.

The only work around I can think of, other than ESRI fixing the problem, is to start a new account and pay for everything all over again.

Re: ArcGIS Pro logon error

RichardAlden — Thu, 30 Jan 2020 02:12:39 GMT

We have published a workaround for ArcGIS Pro. Please see the Knowledge Base article 000022667. A similar workaround is forthcoming for ArcMap users.

Re: ArcGIS Pro logon error

RichardAlden — Tue, 04 Feb 2020 02:17:20 GMT

We have published a workaround for ArcMap. See KB 000022695