topic Re: Desktop performance, AGOL servers and (maybe) Starlink... in ArcGIS Pro Questions

Desktop performance, AGOL servers and (maybe) Starlink...

TanithLives — Tue, 31 Mar 2026 23:46:01 GMT

G'day all

As with many users here, I have a problem with the performance I am getting from ArcPro. It's always been a bit plodding, but over the last two weeks it's taken a real downturn. I have been through all the conceivable forums and advice on setting the machine to work as well as possible - with the machine I am using being relatively spec (32 GB RAM, RTX 3060 GPU, 2.4 Mhz). I work locally, bar the use of REST servers to hook into data and basemaps. From what I can tell it's these servers that are causing the issue, with Diagnostic Monitor showing MapServer-related slowdowns. Sometimes the basemap imagery I use (usualy World Imagery) doesn't even load and just red-Xs itself. Sometimes it is perfectly fine. However, this is only happening in ArcPRO. When I switch over to QGIS, I can bring in the data no problems with QGIS's usual alacrity.

I am just wondering if anybody else has experienced this in the last 2-3 weeks? Is there something wider going on with AGOL services? Whenever it happens I check the online service monitor and it always says the service is up and running. The only thing that has changed at my end is I have switched to Starlink in that time...in which case, has anybody experienced similar issues with this ISP??

Cheers in hope...

Re: Desktop performance, AGOL servers and (maybe) Starlink...

Robert_LeClair — Wed, 01 Apr 2026 16:09:18 GMT

I wonder if your IT team needs to add exceptions to their firewall to allow network traffic (i.e. the basemaps)?

You can learn more here:
What Are the Required Firewall Domain Exceptions to Access ArcGIS Online?
REV_AGOL_Domain_Requirements.pdf

Re: Desktop performance, AGOL servers and (maybe) Starlink...

BillFox — Wed, 22 Apr 2026 21:33:31 GMT

Starlink WiFi

Starlink Ethernet/DHCP "hard wired"

the hardwire should give lower latency

Re: Desktop performance, AGOL servers and (maybe) Starlink...

TanithLives — Sun, 03 May 2026 22:16:22 GMT

G'day @BillFox and @Robert_LeClair . Thanks for the replies. The connection already is hardwired, so that rules that out. Also, this is from my home office, so not being interrupted by unwarranted IT intervention. It's a frustrating mystery.