topic Re: ArcGIS Pro not recognizing licensing authorized in AGOL in ArcGIS Pro Questions

ArcGIS Pro not recognizing licensing authorized in AGOL

clt_cabq — Wed, 01 Apr 2026 15:29:50 GMT

I am finding that when I am in ArcGIS Pro the licensing is set to Basic while my named user account in AGOL has me with an Advanced Pro license. This is causing problems with tools i run programmatically that require and advanced license. Is there anyway to force a change to this?

Re: ArcGIS Pro not recognizing licensing authorized in AGOL

DanielFox1 — Wed, 01 Apr 2026 15:58:32 GMT

Hi @clt_cabq

Why are you using both a Basic and Advanced?

ArcGIS Online will manage the licence for you?

https://doc.arcgis.com/en/arcgis-online/administer/user-types-orgs.htm

If you need basic you should creator, standard is in Professional and Pro Advanced is professional Plus.

I recommend opening ArcGIS Pro > Settings > Licencing.

Have a look at what and it is configured the select Configure your licencing options and change this to named user, it will read your ArcGIS Online profile

Re: ArcGIS Pro not recognizing licensing authorized in AGOL

Robert_LeClair — Wed, 01 Apr 2026 15:59:27 GMT

If you go to the Project tab in ArcGIS Pro and then click Licensing, what type of licensing are you using? Single Use or Named User licensing? Secondly, is ArcGIS Pro signed into your Portal as well? If you're using Single Use licensing, you can click the "Configure your licensing options" button on the license page and switch to Named User.

Re: ArcGIS Pro not recognizing licensing authorized in AGOL

clt_cabq — Wed, 01 Apr 2026 16:36:00 GMT

@Robert_LeClair and @DanielFox1 we got it sorted out; the portals section had me logged into to arcgis.com under a different account name. Even though the Portals showed me correctly logged into our org, the arcgis login was signed in using a different set of credentials that doesn't have licensing for more advanced products.