topic Re: ArcGIS 3.6.2 Pro Not Closing in ArcGIS Pro Questions

ArcGIS 3.6.2 Pro Not Closing

luckachi — Wed, 04 Mar 2026 18:10:13 GMT

Over the past few weeks/months, I’ve been running into an issue where ArcGIS Pro won’t close when I try to exit. Nothing happens, it can sit there for an hour and nothing. If I click around, my bottom taskbar disappears, leaving a small solid black rectangular box on the screen. The only way I’ve been able to fully close it is through Task Manager.

Is anyone else experiencing this?

Re: ArcGIS 3.6.2 Pro Not Closing

Robert_LeClair — Wed, 04 Mar 2026 18:45:04 GMT

I am running 3.6.2 and am not experiencing this item. One thing to try is a How To: Perform an ArcGIS pro Soft Reset - this tends to fix some "wonky" behaviors.

Re: ArcGIS 3.6.2 Pro Not Closing

luckachi — Wed, 04 Mar 2026 19:11:04 GMT

Thank you - I will have to try this and see if it resolves the issue.

Re: ArcGIS 3.6.2 Pro Not Closing

luckachi — Thu, 05 Mar 2026 19:28:27 GMT

Well I thought that resolved the issue but it has not. Still having a hard time getting Pro to close properly and open other projects without having to end task via the Task Manager. The first time after doing the soft reset, it was fine.

Re: ArcGIS 3.6.2 Pro Not Closing

Robert_LeClair — Thu, 05 Mar 2026 20:06:23 GMT

Turn on the Diagnostic Monitor—ArcGIS Pro | Documentation in ArcGIS Pro to track what processes, events, logs, etc. that may report what's blocking a clean shutdown. Other items that may contribute to a "wonky" shutdown are out of date GPU drivers, 3rd party software conflicts (i.e. unsupported Add-Ins).

Re: ArcGIS 3.6.2 Pro Not Closing

luckachi — Mon, 09 Mar 2026 15:16:48 GMT

Unfortunately the Diagnostic Monitor is showing nothing that stands out to me. It also goes blank when trying to close the program and no information seems to be retained. I have no addins / plugins.

Re: ArcGIS 3.6.2 Pro Not Closing

KimOllivier — Thu, 12 Mar 2026 08:13:13 GMT

YES, but with Pro 3.5.3. I have tried a lot of fixes but to no avail. Copilot blamed the GPU, and all sorts of things. The easy solution is to rename the folders <user>Appdata\Local\Esri\ArcGISPro and <user>Appdata\roaming\Esri\ArcGISPro and reboot. You lose all your recent list etc but its a small price to pay. There are a lot of other things that may be hanging and remain open that freezes everything including Exit. If you have to use TaskManager its Esri's fault, not you or your data.

Don't wait for things to close. If anything takes longer than a cup of coffee, interrupt the process and find a fix or find a better way.

Re: ArcGIS 3.6.2 Pro Not Closing

luckachi — Fri, 13 Mar 2026 12:30:02 GMT

I uninstalled Pro this week and reinstalled it - now not only is it still not closing properly, it is getting hung up on simple clicks and tasks and the screen goes black. The table property window is also showing on top of every other window and won't close.

Re: ArcGIS 3.6.2 Pro Not Closing

Robert_LeClair — Fri, 13 Mar 2026 21:10:05 GMT

I would highly recommend that you contact Esri Support Services as this is not expected behavior. Those teams should be able to resolve this situation.

Re: ArcGIS 3.6.2 Pro Not Closing

KimOllivier — Sat, 14 Mar 2026 00:09:16 GMT

Reinstalling is not the solution. It is to do with configuration in your <user>\appdata\local|roaming\Esri\ArcGISPro folders. Try renaming them to force Pro to rebuild them. Other tools may hang Pro such as partly failed web connections, graphics card incompatibility and a host of other settings not cleared with a reinstall.

Re: ArcGIS 3.6.2 Pro Not Closing

PeterMilenkovic — Mon, 16 Mar 2026 00:23:01 GMT

I have found clicking close would cause pro to freeze, but If i click on project > exit pro does not freeze. I am however having lots of other freezing issues since upgrading from 3.5 to 3.6, like when closing a map window, or navigating in the catalog view. Currently doing a fresh install.

Re: ArcGIS 3.6.2 Pro Not Closing

Robert_LeClair — Tue, 17 Mar 2026 16:28:19 GMT

Another thing to try is change the rendering engine to DirectX (Project>Options>Display>Rendering Engine). Does this change the performance on close?

Re: ArcGIS 3.6.2 Pro Not Closing

AidanWilliams_BCDC — Tue, 12 May 2026 17:16:00 GMT

I've also been experiencing this and today it's especially sensitive to crashing. I've found that working on map layouts and changing layer symbology will trigger crashes. But the main issue is the same, not closing properly and I almost always have to force close it using task manager. I tried the soft reset too.

Re: ArcGIS 3.6.2 Pro Not Closing

WilliamBlake1 — Wed, 20 May 2026 17:32:13 GMT

updated to 3.5.6 last week have have been also experiencing exactly what you describe.