topic Re: Running into permissions issues but users are signed in correctly in ArcGIS Pro Questions

Running into permissions issues but users are signed in correctly

SaraJL — Thu, 08 Jan 2026 19:04:32 GMT

Hello everyone!

I'm running into an issue that I'm having trouble with - users have all the permissions, have a Professional Plus license, but are encountering a variety of permission error messages when trying to do a variety of tasks. It works for some people and not others.

They are working on this tutorial - but we can also replicate the issue without going through tutorials.

(I have the user clipped out for privacy reasons - but their profile does appear on the top right)

So far, we have encountered this when using the Geocoder - but someone also reported it when they were just trying to add a picture to ArcGIS Pro.

Any thoughts? We only use SAML authentication and are on ArcGIS Pro 3.6.1

Thank you!

Update - I was finally able to replicate this on my own account!

Locate > search for a place > click on any result > Add Graphic

I'm a full admin, so I'm not sure why I'm receiving a permissions error.

Re: Running into permissions issues but users are signed in correctly

Robert_LeClair — Thu, 08 Jan 2026 20:28:41 GMT

One thing to try is verify you have geocoding privileges enabled:
1. Sign into ArcGIS Online as the admin
2. Navigate to Organization>Settings>Member Roles
3. Ensure the role assigned to the account has Geocoding enabled under Premium Content.
4. Allocate credits for geocoding. Organization>Members, search for the member/role, click the 3 dots to the right of the member/role and allocate credits to the account under Manage>Credits. Save
5. Ensure that the ArcGIS World Geocoding service is configured. Organization>Settings>Utility Services

Hope this helps!

Re: Running into permissions issues but users are signed in correctly

SaraJL — Thu, 08 Jan 2026 20:34:07 GMT

All of those things are enabled and I am also the admin!

I don't limit anyone on credits so there isn't a cap assigned to any users in the organization.

Re: Running into permissions issues but users are signed in correctly

Robert_LeClair — Thu, 08 Jan 2026 21:00:59 GMT

Okay - thank you for the feedback. I'm running ArcGIS Pro 3.6.1, am connected to an ArcGIS Online portal, am an administrator, configured for geocoding and have no problem searching for a location and adding as a graphic. To be fair, whenever I do a major release upgrade of say 3.5 to 3.6, I do a clean uninstall/reinstall versus an in-app upgrade. One thing to try is a How To: Perform an ArcGIS pro Soft Reset - sometimes this fixes wonky issues. If not, we'll continue to troubleshoot.

Re: Running into permissions issues but users are signed in correctly

SaraJL — Thu, 08 Jan 2026 21:25:15 GMT

Thank you for the help!

I just tried the reset - unforunately, I'm still getting the error message. I'll keep testing some other things in case I learn something else.

Re: Running into permissions issues but users are signed in correctly

Robert_LeClair — Thu, 08 Jan 2026 21:29:20 GMT

Sounds great - I'll keep on digging around the internals and see if I can find something...

Re: Running into permissions issues but users are signed in correctly

RTPL_AU — Fri, 09 Jan 2026 01:51:17 GMT

Hi @Robert_LeClair

If you have found through personal validation and your interaction with your trainees that Pro requires a manual upgrade + reset then please escalate that through the internal employee channels.
If the in-app process is flawed (which I also think it is), then we should all put pressure on @KoryKramer and Esri to make the process more robust ASAP.
Using the in-app process, ending up with a messy install/corrupt profile, then doing the manual uninstall/registry edits/resets/etc is extremely inefficient, especially in corporate environments with more than a handful of users.

Re: Running into permissions issues but users are signed in correctly

SaraJL — Mon, 12 Jan 2026 18:14:45 GMT

Just wanted to give you a quick update - I did some troubleshooting with ESRI Tech Support on Friday - it looks like the geocoding issue is also effecting our ArcGIS Online accounts. But I'm working with Tech Support to try and resolve it!

We haven't found a solution yet, but I'll be testing a downgrade of ArcGIS Pro today to see if that may address it.

Thank you again for all of the help!