topic Re: I am unable to access arcgis pro in ArcGIS Pro Questions

I am unable to access arcgis pro

LutendoNetshipale — Thu, 08 Jan 2026 09:12:07 GMT

Good day

I am unable to log on into arcgis pro software but I can log in to arcgis online.

When I am logging to pro. It says that there are not enough licence available

But I have been added to the licence list

Regards

Lutendo

Tronox KZN sands

Re: I am unable to access arcgis pro

DanPatterson — Thu, 08 Jan 2026 10:09:12 GMT

You will have to contact the person that manages your licensing to determine your license type, since concurrent use licensing has been deprecated and extra steps may be needed to allow you to get access to Pro for your organization.

ArcGIS Pro licensing—ArcGIS Pro | Documentation

Also confirm how you installed Pro or how it is accessed.

Re: I am unable to access arcgis pro

LutendoNetshipale — Thu, 08 Jan 2026 10:13:32 GMT

Thank you for the answer. Our administrator from the organization could not solve it. I do nto not know where to find Arcgis pro technical help.

Re: I am unable to access arcgis pro

DanPatterson — Thu, 08 Jan 2026 10:20:36 GMT

They will have to contact Tech Support

Esri Support | ArcGIS Technical Support

if you don't have any other contact people in your organization that are authorized to file cases.