topic Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash in ArcGIS Pro Questions

Data Interoperability constantly makes ArcGIS Pro 2.4 crash

AlessandroValra — Thu, 18 Jul 2019 11:01:41 GMT

It's very frustrating. After installing version 2.4 of ArcGIS Pro and the same version of Data Interoperability, this is what happens:

I use the Quick Import and it works fine
As long as I try to use the same tool for the second time, ArcGIS Pro crashes

It seems this is not linked with the type of data I am converting if this matters (it happens both for IFC and CIVIL3D transformers).

Also, if I open an aprx where I have already used the Data Interoperability, it crashes if I try to use it, as it is a matter if the Quick Import is present in the History of the project.

The only thing I could do is opening a brand new ArcGIS Pro session and do my conversion once and do the same for each conversion I need.

Not ideal since it used to work and I need to convert a lot of files.

I also sent the reports of the crash.

Is it a recognized BUG?

The only thing I could find was Problem: Data Interoperability has incompatibilities when more than one Data Interoperability product is on a single mac… but it only lists solutions for earlier versions.

ATTACHMENT

I attached the dump file as suggested by Drew Flater‌

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

ThomasColson — Thu, 18 Jul 2019 12:58:14 GMT

Crash reports usually get attention at Tech Support, which is where you'll find a solution for this. If there is an existing bug, they'll attach you to it, which would speed up a fix.

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

BruceHarold — Thu, 18 Jul 2019 13:42:23 GMT

Thomas is correct, crashes are looked at, please be sure to send these in. The type of data being processed may be relevant. When you log a support call please include the value of PYTHONPATH in your Python window in Pro after the first (successful) run of Quick Import. BTW, we have not seen this crash at Esri yet:

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

AlessandroValra — Thu, 18 Jul 2019 14:41:53 GMT

Thanks.

Here is the print from the Python window after a succesful run of the Quick Import (looks like yours).

Anyway, I included it in the report (I made ArcGIS Pro crash again ).

To add one relevant observation after the last crash, it seems it only the Quick Import crashes only if I click on the folder icon of the first parameter, otherwise it runs. I included also this in the crash report.

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

BruceHarold — Thu, 18 Jul 2019 15:37:00 GMT

It will help if you can provide sample data with your support call.

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

AlessandroValra — Thu, 18 Jul 2019 15:41:38 GMT

Is there a way I can attach data to my support call? Could not find it. Anyway, this seems to happen regardless of the data, it really seems related to the Quick Import tool itself and the "open folder" button as I said.

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

BruceHarold — Thu, 18 Jul 2019 15:45:23 GMT

I cannot reproduce this at my end when I browse the filesystem, so it may be data dependent if for example the format triggers some libraries. Ask your analyst how to send data. Thanks.

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

DrewFlater — Thu, 18 Jul 2019 20:59:12 GMT

If you locate one of the crash files matching the timestamp of when you got this specific crash, you can upload it here for us to get a jump start at debugging. These files have no personally identifiable info in them. You can locate the .dmp files at %localappdata%\esri\errorReports

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

AlessandroValra — Fri, 19 Jul 2019 08:36:02 GMT

Drew Flater‌ Thanks for pointing that out.

As I had lot of "dmp"s file in that location referring to the crash of yesterday, I made ArcGIS Pro crash again.

It turns out I don't have to run the Quick Import twice to make it crash, but just open the Input parameter twice by clicking the folder button.

Here are the steps to reproduce the errror:

open the Quick Import
click the folder icon as in the image
close the dialog and click again the folder icon

After 3, ArcGIS Pro stalls a bit and then crashes.

As I don't see how to attach it in this anwer, I've attached it in my main question.

Regards

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

BruceHarold — Tue, 20 Aug 2019 15:53:53 GMT

To everyone on this thread, we have looked into the original issue and found the cause, we are planning a patch for Data Interoperability for the week September 3-6 (September 2 is a holiday), we apologize for the inconvenience.

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

AlessandroValra — Tue, 27 Aug 2019 08:01:40 GMT

Sometimes it's nice to see it's not a "machine/OS/personal settings-related" problem. Glad you found the cause and looking forward for the fix. Cheers.

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

BruceHarold — Thu, 12 Sep 2019 19:06:15 GMT

A patch for ArcGIS Data Interoperability was released today September 12 2019, please install by in-app update. Apologies for the issues experienced.

Re: Data Interoperability constantly makes ArcGIS Pro 2.4 crash

KoryKramer — Thu, 12 Sep 2019 22:03:50 GMT

Or download from My Esri if the updater has been disabled for your org...