https://community.esri.com/t5/arcgis-pro-questions/not-licensed-after-student-purchase/m-p/1669194#M100455 <P>That error message would suggest to me that you are signed into the wrong account, potentially a public account? Make sure that you are signed into the account that has the Pro license assigned.</P> Fri, 28 Nov 2025 20:24:05 GMT ShaneONeill_144 2025-11-28T20:24:05Z https://community.esri.com/t5/arcgis-pro-questions/not-licensed-after-student-purchase/m-p/1270806#M67071 <P>I bought a student license and when I try to open Arc Pro for the first time I keep getting this error preventing me from going any further.&nbsp; Why?<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Cbonetti85_0-1679568785100.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/66056i6863E6C574A6FDF7/image-size/medium?v=v2&amp;px=400" role="button" title="Cbonetti85_0-1679568785100.png" alt="Cbonetti85_0-1679568785100.png" /></span></P><P>&nbsp;</P> Thu, 23 Mar 2023 10:54:41 GMT https://community.esri.com/t5/arcgis-pro-questions/not-licensed-after-student-purchase/m-p/1270806#M67071 Cbonetti85 2023-03-23T10:54:41Z https://community.esri.com/t5/arcgis-pro-questions/not-licensed-after-student-purchase/m-p/1270921#M67075 <P>With a ArcGIS Pro Student license, you do have installation support.&nbsp; I recommend reaching out to <A href="https://support.esri.com/en/contact-tech-support" target="_self">Esri Support Services</A> to resolve the licensing error.&nbsp; They'll be able to take care of this quickly!</P> Thu, 23 Mar 2023 15:29:52 GMT https://community.esri.com/t5/arcgis-pro-questions/not-licensed-after-student-purchase/m-p/1270921#M67075 Robert_LeClair 2023-03-23T15:29:52Z https://community.esri.com/t5/arcgis-pro-questions/not-licensed-after-student-purchase/m-p/1669194#M100455 <P>That error message would suggest to me that you are signed into the wrong account, potentially a public account? Make sure that you are signed into the account that has the Pro license assigned.</P> Fri, 28 Nov 2025 20:24:05 GMT https://community.esri.com/t5/arcgis-pro-questions/not-licensed-after-student-purchase/m-p/1669194#M100455 ShaneONeill_144 2025-11-28T20:24:05Z