topic Re: Map Starts Spinning When I Hit CTRL in ArcGIS Pro Questions

Map Starts Spinning When I Hit CTRL

DylanSchuyler — Thu, 06 Nov 2025 23:25:10 GMT

Hey there, I am on ArcPro 3.5.2 with the 3.5.4 patch.

While in ArcPro, often when I hit Control (Ctrl) the map will start rotating with no end. I can usually get it to stop by hitting escape. then I need to reorient the map with the navigator tool. However as soon as I hit Ctrl again it starts all over. It is very frustrating! Is anyone else experiencing this? If so is it a bug? Is there a solution to it? I have closed and opened many times.

Much thanks,

Dylan

Re: Map Starts Spinning When I Hit CTRL

CodyPatterson — Fri, 07 Nov 2025 19:03:46 GMT

Hey @DylanSchuyler

I would try using this to see if it may be a stuck key, I doubt it but may as well try keyboardtester.com/tester.html Just make sure you hit Control while testing.

I'm not seeing a bug just yet, so you could definitely be the first! I would recommend checking the keyboard, see if you can recreate with a colleague, and then try to reinstall ArcGIS Pro, finally if none work, create a ticket ad let Esri know!

https://support.esri.com/en-us/search?s=Relevance&product=arcgis+pro&version=3%252E5%252E4

Cody

Re: Map Starts Spinning When I Hit CTRL

DylanSchuyler — Fri, 07 Nov 2025 19:27:57 GMT

Hey Cody, Thanks for the response.

I tested the Keyboard and it looks to be working fine. I will try to uninstall and reinstall at the next chance I get.

Thanks.

Re: Map Starts Spinning When I Hit CTRL

ChrisUnderwood — Tue, 11 Nov 2025 12:07:59 GMT

Hello @DylanSchuyler , if you hover over your Map and press the V key, the cursor will change into a round arrow, and you can use the mouse to rotate the Map. Is that what you are seeing, or is it something else ?

Re: Map Starts Spinning When I Hit CTRL

DylanSchuyler — Wed, 12 Nov 2025 16:16:01 GMT

Thanks for the reply, it is not. The cursor does not change. Simply when I hit the Ctrl key (only occasionally) every couple weeks-month the map will start spinning endlessly. unless i hit escape. (however then the ui is totally inoperable and i need to restart the program.

Re: Map Starts Spinning When I Hit CTRL

ChrisUnderwood — Wed, 12 Nov 2025 17:24:16 GMT

Are you able to capture a video of this behaviour ?

Re: Map Starts Spinning When I Hit CTRL

DylanSchuyler — Wed, 12 Nov 2025 17:28:03 GMT

I will try the next time it happens.

Another thing that happens to my supervisor which is similar but slightly different is while he is working his map will zoom Way Way Way out. to the point where he can never zoom back into the right scale. same thing, only happens very occasionally and he just needs to restart the program.

Re: Map Starts Spinning When I Hit CTRL

DylanSchuyler — Wed, 12 Nov 2025 19:11:26 GMT

(view in My Videos)

Re: Map Starts Spinning When I Hit CTRL

DylanSchuyler — Wed, 12 Nov 2025 20:03:37 GMT

Hey Chris, I captured it on video below. good idea

Re: Map Starts Spinning When I Hit CTRL

ChrisUnderwood — Thu, 13 Nov 2025 11:15:12 GMT

That looks to be very disorientating !

- What process are you carrying out to see the Yellow Pointing Hand cursor ?

- Is your data 3D or M aware etc ?

- Do you have Sticky Keys turned On ?

Windows Settings > Accessibility > Keyboard.

Re: Map Starts Spinning When I Hit CTRL

DylanSchuyler — Thu, 13 Nov 2025 17:11:29 GMT

Heya,

Yellow pointing had cursor is just something I set as computer default under accessibility (helps me find the cursor easier).

Data is 2D

Sticky keys is turned off

Re: Map Starts Spinning When I Hit CTRL

RhondaDonley — Mon, 12 Jan 2026 19:16:24 GMT

I just experienced the same issue today. Pro 3.4.0. Happened when after I'd been working for an hour. I tried to zoom into an area using Shift-mouse combination (which I had already used a couple times this session). As soon as I pressed Shift key it started to spin. If I hold Shift key down, it spins slowly. Release the Shift key and it spins fast. After reading this post, I tried a few other keys and found it also happened when I pressed CTRL or NumLock or a few other keys. Mysteriously stopped doing it when I switched to the "Help" or "Project" menu then back to map menu (not sure which one did the trick as I didn't try it while on the other menus). Sticky keys are off, and I verified keyboard shortcuts have not changed.

Re: Map Starts Spinning When I Hit CTRL

GenivaldoSantosdeMatos — Mon, 06 Apr 2026 10:28:52 GMT

I am facing the same problem! ArcGIS Pro version 3.6.2

Re: Map Starts Spinning When I Hit CTRL

AndrewRuegsegger — Wed, 06 May 2026 17:23:29 GMT

Hi all, I know this was from a while ago but I am having this same issue, but it happens when I press any keyboard key at all (even Windows). The map will begin to spin, kind of jittery-like, and the refresh icon will not stop spinning. At this point I am prevented from panning, but pressing ESC will stop the refresh icon and allow me click on tabs in the task bar. Still, even at that point I am unable to pan with the mouse or keys, though I am able to turn layers on and off. Opening a different project allows me to use the display again until I press any keyboard shortcut. It is super frustrating.