idea Tell users they cannot reset their passwords using ArcGIS Pro or let them change their passwords in Pro in ArcGIS Pro Ideas

Tell users they cannot reset their passwords using ArcGIS Pro or let them change their passwords in Pro

JenniferBorlick — Sat, 20 Apr 2024 15:25:13 GMT

We are in the process of getting everyone from ArcMap to ArcGIS Pro, as well as training "new to GIS" users. I have had several instances over the past couple of weeks where users have used the "Forgot Password" feature in ArcGIS Pro and then tried to use the temporary password to log into ArcGIS Pro. In these instances, they don't even really know what ArcGIS Online is or that they have access to it. I would like to see one of the following implemented:

The ability to change the ArcGIS Online Password in ArcGIS Pro.
A link to ArcGIS Online to change the password that is clearly defined as something like "I have a temporary password" in the log in screen.
At the VERY least, something in the email that is sent with the temporary password stating that they must log into the organizational account and that the temporary password doesn't work in ArcGIS Pro.

(And yes, they will learn about ArcGIS online, eventually.)

Re: Tell users they cannot reset their passwords using ArcGIS Pro or let them change their passwords in Pro

JonahLay — Thu, 30 May 2024 17:13:52 GMT

Hi @JenniferBorlick,

Thanks for your post. When you assist new users who have requested help resetting their passwords, a temporary password is issued. They should be able to use it to change their password directly in ArcGIS Pro. (In the dialog below, the old password is the temporary one.)

Thanks,

Jonah

Re: Tell users they cannot reset their passwords using ArcGIS Pro or let them change their passwords in Pro - Status changed to: Already Offered

JonahLay — Mon, 24 Mar 2025 23:08:53 GMT