Documentation feedback form — "Send me a copy" and "Request response" checkboxes

Bud — Mon, 15 Jan 2024 07:29:28 GMT

Original post: How to suggest an idea about the Esri documentation feedback form

Ideas regarding the documentation feedback form:

Idea #1:

When submitting feedback about the docs...

...give me the option of sending a copy of the email to myself. For example, add a "Send me a copy" checkbox to the form, since I'm already providing my email address anyway for possible follow-up.

Reason:

Often, when I submit feedback, I don't hear back right away and I wonder what happened to the message I sent. If I had an email copy of the message, then at least I'd have a record of the feedback I submitted. In the future, if I come across the same issue in the docs again, I could refer to my emails to see if I already sent feedback about it or not. That would help avoid sending the same feedback multiple times.
And, in general, it would just be handy to have a record of the feedback I sent.

Idea #2:

A checkbox for "Request response" or "Notify me of outcome".

Reason:

Most of the time, we don't get a response to feedback, even if we include our email address. That's a disincentive when it comes to submitting future feedback. If we think feedback isn’t heard, then we might not submit future feedback. But if we got a notification saying, "We have received your feedback, however, a decision has been made to leave the documentation as-is at this time, due to x." That would be better than not receiving any response, and assuming our feedback was a poor use of time.

Could the documentation team consider making those enhancements?

Thanks.

Re: Documentation feedback form — "Send me a copy" and "Request response" checkboxes

Bud — Mon, 22 Jan 2024 19:32:37 GMT

For what it's worth, technical articles like this https://support.esri.com/en-us/knowledge-base/how-to-sort-and-create-a-sequentially-ordered-id-field-000018847 automatically send a confirmation email.

So it seems inconsistent that the documentation feedback mechanism doesn't automatically send a confirmation email, too.

idea Documentation feedback form — "Send me a copy" and "Request response" checkboxes in ArcGIS Pro Ideas

Documentation feedback form — "Send me a copy" and "Request response" checkboxes

Re: Documentation feedback form — "Send me a copy" and "Request response" checkboxes