idea Esri Support Site — Email notifications about bug report status changes in ArcGIS Pro Ideas

Esri Support Site — Email notifications about bug report status changes

Bud — Fri, 22 Sep 2023 15:44:55 GMT

There doesn't seem to be a way for me to sign up for email updates about bug report changes on the Esri Support Site (bugs that weren't submitted by me) .

Example: https://support.esri.com/en-us/bug/registering-with-an-arcgis-enterprise-geodatabase-does-bug-000134031

I can't follow bugs using MyEsri since I'm not in I.T. and my organization is not interested in linking my account to the corporate account.

Could functionality be added to the Esri Support Site so that I can easily sign up for email updates about changes to the status of bugs?

Re: Esri Support Site — Email notifications about bug report status changes - Status changed to: Closed

KoryKramer — Fri, 22 Sep 2023 16:08:27 GMT

Hi @Bud While I understand what you're asking for and appreciate its importance, this is not an idea for ArcGIS Pro. I'd recommend providing your feedback through the technical support site:

Re: Esri Support Site — Email notifications about bug report status changes

Bud — Fri, 22 Sep 2023 17:36:56 GMT

@KoryKramer
Oh, right, I forgot that the Feedback button is visible to other people under normal circumstances.

I don't normally see it:

But if I use an incognito window, then I see it.

This issue was discussed with @ChristianWells a few months ago. But I can't recall where (a post or private message?).

Edit:

Found it: https://community.esri.com/t5/community-feedback/submit-an-idea-about-esri-com-gt-search-gt-support/m-p/1274611/highlight/true#M1712

I also sent an email to the Support Feedback email address on April 5, 2023 too.

Re: Esri Support Site — Email notifications about bug report status changes

ChristianWells — Fri, 22 Sep 2023 17:16:05 GMT

Thanks @Bud, I recall our chat on this. Just thinking of some possible troubleshooting, do you have any browser extensions like ad blockers that might be preventing the tab from showing? Does it happen in all browsers?

Adding @AndrewMunn for awareness and any ideas on why it may be occurring.

Re: Esri Support Site — Email notifications about bug report status changes

Bud — Fri, 22 Sep 2023 20:16:31 GMT

@ChristianWells and @AndrewMunn:

I don't have any browser extensions.

And it happens on my iPad/Safari too:

It seems to be a problem with browser cookies. If I clear the cookies in Chrome/Desktop or Safari/iPad, and refresh the page, the Feedback button shows up.

But as mentioned, I was having this problem back in April, too. I've cleared my cookies many times since then, and I still had the problem today. So it doesn't seem to be a one-time issue.

Re: Esri Support Site — Email notifications about bug report status changes

Bud — Wed, 04 Oct 2023 20:18:26 GMT

For our notes:

The Feedback button has disappeared for me again in Chrome/Desktop/Windows 10.

The button reappears when I clear the cookies.

Re: Esri Support Site — Email notifications about bug report status changes

Asrujit_SenGupta — Wed, 25 Sep 2024 18:28:48 GMT

@Bud Looks like the Esri Support App allows you to subscribe to Bugs even with a public account (not linked to Organization).