idea Default email address in error reports in ArcGIS Pro Ideas

Default email address in error reports

Bud — Thu, 23 Mar 2023 13:21:22 GMT

It would be handy if we could optionally set up a default email address to be used in ArcGIS Pro error reports. That would be convenient. But also ensure that we include our email address in those reports. I often forget, which doesn't help Esri troubleshooters.

In Pro 2.6.8, I don't think the "Save email address" option works. But maybe it does in later versions.

Edit: I think this idea can closed. The "Save email address" option likely works in 3.1.

Re: Default email address in error reports

AdrianWelsh — Thu, 23 Mar 2023 13:02:11 GMT

I feel like my default email address is in my error box but I don't remember (without trying to trigger an error). I'll get one today and report back! 😜

I'm using 3.1 (which has given me more errors than I can count!).

Re: Default email address in error reports

wayfaringrob — Thu, 23 Mar 2023 19:22:00 GMT

Yeah, mine remembers me.

Re: Default email address in error reports - Status changed to: Already Offered

KoryKramer — Thu, 23 Mar 2023 19:33:37 GMT

Entering your email address and checking that 'Save email address' option should keep that field populated in the event of a future software failure. It is stored in the registry as described here https://pro.arcgis.com/en/pro-app/latest/get-started/report-software-errors-and-improvements.htm

This should accomplish what you're after; i.e. have the email address automatically populated there. We appreciate you including it when submitting a report as there is an outreach team that may need to contact you if further details are needed to fix a crash.