idea Download button grayed out for ArcGIS Pro in ArcGIS Pro Ideas

Download button grayed out for ArcGIS Pro

shan_sarkar — Mon, 12 Feb 2018 06:26:39 GMT

Unable to update ArcGIS Pro as the button is grayed out.

How to Apply ArcGIS Pro Software Updates | ArcGIS Blog fails to work. There are no network restrictions, product fails to update with both Portal for ArcGIS and AGOL.

Based on my understanding of the discussion on https://community.esri.com/message/743743-arcgis-update-download?sr=search&searchId=4b2de890-ed91-4f37-9b1c-73dd4baf5730&searchIndex=0‌ this idea is requesting for the automatic update to not rely on being signed in to an ArcGIS Online account. The request is to allow the Download Now button to be active when the user is connected to an ArcGIS Enterprise portal.

Re: Download button grayed out for ArcGIS Pro

shan_sarkar — Mon, 12 Feb 2018 06:27:00 GMT

https://community.esri.com/thread/208314-arcgis-update-download

Re: Download button grayed out for ArcGIS Pro

KoryKramer — Tue, 13 Feb 2018 16:54:10 GMT

Please see the info box I added to the description. Is that clarification of the idea's description correct?

Re: Download button grayed out for ArcGIS Pro

shan_sarkar — Thu, 15 Feb 2018 04:40:11 GMT

That is exactly what we are looking for. Although with the login to Portal or AGOL the download button is not activated.

Re: Download button grayed out for ArcGIS Pro

JakubSisak — Sun, 07 Apr 2019 15:20:05 GMT

I have this issue with my personal ArcGIS i use at home. The statement in the Info Box is incorrect: I am logged in into my ArcGIS online account and the button is disabled. Somehow i don't have this problem at work with my work software (different account)

Re: Download button grayed out for ArcGIS Pro

JakubSisak — Sun, 07 Apr 2019 15:21:25 GMT

It doesn't matter whether I am logged in or not - the button is disabled.

Re: Download button grayed out for ArcGIS Pro

Anonymous User — Fri, 13 Mar 2020 15:56:08 GMT

For the download now button to function, your licensing portal must be set to arcgis online as a named user license with an arcgispro add on. If you are using single use or concurrent use licensing you must run the next versions executable manually for upgrades.

I am at the moment uncertain about licensing coming from arcgis enterprise portal. I can check on that an add to this answer later.

Re: Download button grayed out for ArcGIS Pro

Will — Fri, 03 Jul 2020 21:22:36 GMT

I believe the download now button will become enabled if you are logged into ArcGIS Pro with an ArcGIS account connected to your My Esri organization with "downloads" permission enabled (it is not enabled by default). Note for Concurrent Use license users, the download now button can cause problems if your organization is not using the latest license manager software, the download now button may push out the latest Pro release that is not compatible with your license manager..

Re: Download button grayed out for ArcGIS Pro

NickWeil — Fri, 15 Jan 2021 19:49:52 GMT

I wanted to provide an update here for others with the same issue as I recently encountered this problem. As other commenters described, ArcGIS Pro cannot update if your licensing source is Arcgis Enterprise Portal. The suggested workaround is to change to an organizational Arcgis Online account for software updates OR have your Enterprise administrator send out update installers. The first option is not possible as all Portal users do not have AGOL accounts and the second option is cumbersome with the frequent ArcGIS Pro updates.

I just spoke with technical support today regarding this problem. This issue has a bug number (BUG-000114544) and a fix is not currently planned, with the explanation being it is a "user error".

Here is screenshot of what I see when trying to download the update:

Download Now not working with enterprise portal licensing

I hope that ESRI reconsiders and plans to fix this bug.

Re: Download button grayed out for ArcGIS Pro

TCAPublicAccount — Thu, 04 Feb 2021 04:37:30 GMT

Thanks @NickWeil for the post. I read your post after spending a couple of hours trying to figure this out. I hope Esri fixes this up. I think the only option left is to manually download the new version from the MyEsri account and install it.

Re: Download button grayed out for ArcGIS Pro

MortenHjelmsmark1 — Fri, 05 Mar 2021 10:13:06 GMT

This setup is hard to understand as end user. We obviously have the product installed and we surely have a license, either by AGOL or floating licensemanager.. What is the reason for ESRI not to let users upgrade and install patches? A classic question of income protection vs good customer experience.. and in our situation, we are valid customers with Enterprise portals and floating licenses, but stuck with **bleep** customer experience.

Re: Download button grayed out for ArcGIS Pro

KoryKramer — Mon, 05 Apr 2021 17:58:28 GMT

I just wanted to clarify that the open Enhancement Request with technical support is [ENH-000115972 : The user would like the “Download Now” button to not be grey out for the software update without having to go to sign in to AGOL as they are using concurrent use licenses.] If you have given kudos to this idea it isn't necessary to call support since the idea and enhancement request are already associated on our side.

Thank you.

Re: Download button grayed out for ArcGIS Pro

Will — Wed, 14 Jul 2021 13:26:09 GMT

If a user has an ArcGIS/Esri public account connected to an org's My Esri site for software downloads, they should be able to download/update the software using the "Download Now" button within ArcGIS Pro, but this does not work - currently users instead must have an ArcGIS organizational account for it to work, but this is problematic for organizations who use concurrent use ArcGIS Pro licenses as not all their users have organizational accounts.... please fix this, thank you!

Re: Download button grayed out for ArcGIS Pro

AmberWittner — Thu, 21 Dec 2023 19:57:01 GMT

Federal Agency employee here. To comply with Executive Order on Cyber Security, our AGOL Org moved to PIV (card and PIN) based AGOL auth approach across the board. Well, currently there is an ADFS trust issue and we cannot authorize ArcGIS Pro to run on Server OS VMs. SO we pivoted back to trusty ol' single use license .prvc files. With these in place, due to not being able to use Enterprise Auth, we have to manually uninstall and install Pro to upgrade. Please de-couple the download from the authorization process and allow prompt for single use input after download completes...

Much love... a VERY LARGE MAPPING AGENCY.

Re: Download button grayed out for ArcGIS Pro

ValeriaChavez — Wed, 03 Dec 2025 17:08:15 GMT

Hello everyone,

The ArcGIS Pro product team is actively gathering requirements behind this request through this survey: https://survey123.arcgis.com/share/d5cd2cf86dec4da1bf3405c0195c9df9.

The survey is an opportunity to share your requirements as an administrator and/or user of ArcGIS Pro. At the end of the survey, you will have the option to share your email so we can follow-up on your feedback.

Your feedback helps us make ArcGIS Pro work better for you.

Thank you!